Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer Loan department,

Vehicle lease Managing the loan or lease Managing the loan or lease Mississippi

I have a vehicle that I am leasing through Chrysler Capital. I have had my car since - 2013 and have been making automatic payments for 24 months without issue. On - -, as what happens on the - of every month, my bank account was drafted by " Chrysler Capital Payment '' for my payment of $370.00. It then posted to my account on the -. I travel for work so I have all of my reoccurring bills set up to auto draft. Since I saw it drafted I did n't think anything of it again. This past weekend I checked my - - and I had a statement from Chrysler. Imagine my shock when I opened it to find it was showing me past due and that I had not made a payment since -. It was after hours and a weekend so I could not immediately call.


the accounting department to get it taken care of and would have my late fee removed. He said for me to fax a copy of my bank statement showing where the payment was drafted and to call back in two days to make sure everything was taken care of. I just called again now, and there is still no resolution. They show where I faxed in my bank statement ( a detailed statement of the draft is included as well since I work for the bank it was drafted from ) but nothing else has been done yet. The girl told me to call again tomorrow to check on the progress. Here is my issue : Chrysler is not doing the right thing for the customer. As a customer every time I called I am being told " I am 22 days late ( or - as of today ) would I like to take care of it ''. In addition, I have been assessed a late fee that has not been removed either. This was NOT my mistake. My account was drafted by Chrysler as it always is. I ca n't help that after it was drafted the accounting department did not post it correctly. Working at a bank, if there is a bank error the first thing we do is to fix it for the customer. After we fix it we then try to figure out what was wrong or where the error occurred. The right thing to do would be to credit my account for the $370.00 payment that was drafted from my account. ( Like my bank statement shows and the first representative could see ) Then you can research where the error was on Chrysler 's side. Because Chrysler is not doing the right thing I am incredibly stressed because it is showing I owe over - and late 24 days. Not to mention if this is n't corrected soon they will report me late on my credit report and then my next payment is due on the -. To top it all off - Chrysler wo n't call me back - they expect me to call back and follow up instead of Chrysler following up with me.