Santander Consumer USA Consumer Loan Complaint

Vehicle loan Managing the loan or lease managing the loan or lease

Santander Consumer USA Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Delaware

Hello, I am trying to report a violation of the fair credit reporting act perpetrated by Santander consumer usa. They have received a payment as of -/-/15 yet are continuing to report my account as delinquent. I spoke to a customer service manger - - whose explanation was that because this was an insurance payment it goes towards paying my balance and is n't considered a monthly payment but all my payments since - have been insurance payments and my account has not been reported delinquent because it is n't delinquent. They have received payments well over the amount due. This is a direct violation of the fair credit reporting act. They have received payment yet are reporting my account as delinquent.

Santander Consumer USA customer in Delaware
Nov 21, 2015

* Source: CFPB Complaint Database

Santander Consumer USA response to complaint:
Closed with explanation

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Contact Santander Consumer USA

https://www.santanderconsumerusa.com/
(888) 222-4227
https://www.santanderconsumerusa.com/customers/con
P.O. Box 961245
Fort Worth TX 76161
Santander Consumer USA
Santander Consumer USA

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