Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease North Carolina

I am having difficulty resolving an issue listed on my credit report with SANTANDER CONSUMER USA, a creditor. I have attached a copy of the account for your review. Here is an explanation of my account : " I fell behind ( twice ) on my car loan and it was repossessed in -, - and -, -. A fee of $370.00 was added to the account for both occurrences. I paid my car off, of the principal balance in -, -. In -, -, the car loan continued to be extended ( for fees incurred by the creditor ), even though my principal balance was paid in -, -. The payment changed from $240.00 to $200.00 a month, during this process. In -, -, $7.00 showed as the remaining principal balance. -, -, the same amount showed as a principal balance of $7.00. It continued and in -, -, the balance was still $7.00, even though I paid the principal off in -, -. I paid the $7.00 on - -, -. The balance as of - -, -, now shows $0.00 cents. When my counselor and I called SANTANDER CONSUMER USA, they said they are keeping the account opened with a $0.00 cent balance so they can collect over $1000.00 in fees. I believe this is not only unfair, but negligent on the creditor 's side. I have already paid the balance in full and the creditor continues to charge me fees. I am seeking to resolve this matter, with your help and request the fees to be removed entirely and make the balance on my account reflect zero on the credit report. ''