Review and analysis of over 43 complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 43 official complaints related to Closing/Cancelling account. Out of the 43 consumer complaints against Wells Fargo & Company, 26% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 86% were processed in a timely manner. 9% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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Wells Fargo & Company Credit card closing/cancelling account March 21, 2017 - My Credit card was closed, and my rewards balance was taken. I had - points, which is equivalent to $5500.00. I do n't know why my account was closed, but I would like to get my rewards back.... |
Wells Fargo & Company Credit card closing/cancelling account March 20, 2017 - i was told that after i paid the account it was going to be removed off of my credit... |
Wells Fargo & Company Credit card closing/cancelling account March 17, 2017 - On -/-/- I received a - Cancellation of Debt from Wells Fargo with regards to credit card account - - Cancelling a purported $ -.- I filed my tax returns and added that amount to my income for tax year -/-/- as advised by my accountant, and thus ended up having to AMEND my tax returns and incurred a tax liability greater than normal due to the extra income being reported through this -. My grievance, to which I 've communicated in writing to Wells Fargo and the - Major Credit Reporting agencies is that they continue to report a past due balance on my credit report eve... |
Wells Fargo & Company Credit card closing/cancelling account March 13, 2017 - Wells Fargo that has a history of cheating people has cheated me out of -. I closed this account in 2013 - verified it and gave dates and times. I want my money back you over charged me for late fees and interest and committed fraud By keeping an account open that was closed and charging me late fees and interest on an account that you fraudulently kept open... |
Wells Fargo & Company Credit card closing/cancelling account March 11, 2017 - My wife had set up a monthly payment towards an account that was paid off. My wiffe had passed away Monthly credits continued to build up. Once i discovered this i sent in her death certificate. They refuse to close the account and send me the credit still on the account.... |
Wells Fargo & Company Credit card closing/cancelling account March 9, 2017 - Hello CFPB, thank you for taking the time to review my complaint. On -/-/- I went into a Wells Fargo branch and worked with a bank representative to close my Wells Fargo Checking account, Savings accounts ( - ), and Credit Card account. I received notification that my checking account and credit card were still active and intact in -/-/-, despite the fact that wells Fargo told me the accounts had been closed. In response, I returned to the bank on -/-/- to close these accounts again and explain that there was an error and the accounts were supposed to be closed two and a half... |
Wells Fargo & Company Credit card closing/cancelling account February 16, 2017 - I have long ago paid off my credit card account that was in collection with Wells Fargo Credit Card Services. I 'm asking desperately to please have this account deleted from my credit report hence the fact it 's preventing me from making any financial decisions in the future such as applying for a loan to buy a house or saving for retirement etc. even Wells Fargo themselves continually denies me for such things even though I 'm qualified. Nevertheless, I would like this matter settled.... |
Wells Fargo & Company Credit card closing/cancelling account January 24, 2017 - Issue : Collateral - $ not released as promised on a recorded line : Background : I applied for a Wells Fargo secured card in -/-/- and the card did n't come through for a month. During the - month period I called - times to check on the card and each time I was advised the card was sent, I always asked for the balance since I did n't receive the card and was told there was no balance. Then - fine day I received the card and a statement followed after couple of days which had a fee and interest charged. I called up customer service to find about the charge and close the card ... |
Wells Fargo & Company Credit card closing/cancelling account January 23, 2017 - I cancelled my credit card with Wells Fargo -/-/-. I received no statements until -/-/-, when I received a bill for the yearly credit card fee for a card I no longer had or was using. I was also notified that it was late. I called Wells Fargo and resolved the problem, paid the balance with the agreement that they would send me a refund check, as they acknowledged that it was their fault, and that I had, in fact, attempted to close the account. This was not supposed to effect my credit, and I had no other late payments on any of my accounts ever. Well, I have n't checked my credit rep... |
Wells Fargo & Company Credit card closing/cancelling account January 14, 2017 - Got a message alert that my phone number had been changed that if I had not done to contact them ASAP with their contact number. Logged into my account my phone number was still the same but noticed my account had been closed and another one opened so I contacted them at the number provided and they could not help me with the new account gave me another number I 'd have to call M-F. They did check my phone number and said it had not been changed. This being WELLS FARGO at their best again switching accounts on you possibly and no notice to the customer as to what is going on. They need to be s... |
Wells Fargo & Company Credit card closing/cancelling account December 7, 2016 - On -/-/- I closed a secured credit card ( $300.00 collateral deposit ) with Wells Fargo which I opened back in -. At the time of closing I paid $76.00 to bring the balance just to $300.00 ( Collateral originally mine ) and waited for the account to close. 41 days later they credit the collateral back not without bringing the account to a whopping $86.00 in interest and late fees. I received constant calls about paying the $86.00 and the automated voice menu gave plenty of options to pay and 1 option to talk to a rep which I always chose just to hear " at this moment there is ... |
Wells Fargo & Company Credit card closing/cancelling account December 1, 2016 - On - -, 2016, I noticed a fraudulent charge on my credit card. I called Wells Fargo to notify them of this issue, and the agents I spoke with refused to assist me. I had recently been through more than 100 phone calls in an effort to resolve fraud shutdown issues with my card, and was met with a lot of resistance. Moving forward, there have been numerous more fraudulent charges to my account. I 've made more than a dozen phone calls, and sent several messages, in an effort to resolve these fraud issues. In lieu of resolving the fraud issues, Wells Fargo closed my accounts. I am unable... |
Wells Fargo & Company Credit card closing/cancelling account November 8, 2016 - I received an email from Wells Fargo on - -, 2016 that my overdraft protection Credit Card needs to be activated by - -, 2016 else my overdraft protection will be lost. As I solely use this card for overdraft protection, I never activate it and shred it immediately when I receive it. I called Wells Fargo customer service to try and deal with this issue, and explained to the representative that the card is not stolen/lost. The representative then said he needs my full Social Security number ( which was suspicious ), but I provided, and then he said your new account/card will be mail... |
Wells Fargo & Company Credit card closing/cancelling account November 2, 2016 - I have been a member of Dillards card services for about 21 years and they were acquired awhile ago by Wells Fargo bank. Well I lost my job in - and am just getting another job but I am paying my bills consistenly with the exception of a few months that I missed. My last payment of $90.00 was paid on -. which left my balance at $80.00. No high balance. However, I checked my credit card statement today to find out that Wells Fargo arbitrarily closed my account and when I called Dillard 's to inquire about their decision, I was told that they could not speak with me and I was hung up o... |
Wells Fargo & Company Credit card closing/cancelling account November 1, 2016 - This is an very old debt that is still showing on my credit when the statue of limitations have past for over 7 years.... |
Wells Fargo & Company Credit card closing/cancelling account October 17, 2016 - My company opened a credit card with Wells Fargo at time of conception for myself, 100 % owner and guarantor of finances, and a signature only credit card for the secretary of the corporation, no ownership and no financial responsibility to the company. Being new to how a corporation credit card should be opened we believed it was done correctly. However when the secretary resigned I tried to close the credit card that was never activated and take him off the account to only be informed that he was placed as a guarantor of the corporation and the only way he could be removed is to payoff the ... |
Wells Fargo & Company Credit card closing/cancelling account October 16, 2016 - I had a credit card account and checking account with Wells Fargo. The credit card account had a cashback program in which I had built a healthy balance. I never violated the cardmember agreement, yet Wells Fargo chose to close my credit card account. The cashback rewards balance disappeared along with it. This also resulted in damage to my credit score.... |
Wells Fargo & Company Credit card closing/cancelling account October 10, 2016 - Wells Fargo closed my credit card without notice. I 've had an account with them since -/-/- ; it 's the oldest on my credit report. I have never made a late payment. Today, I received a letter dated -/-/- stating that my account had been closed due to inactivity for 6 months. When I called them, they stated that they would have to do another hard pull of my credit report in order to reopen the account. This puts me between a rock and a hard place : the closure of my oldest account, which has perfect payment history, is obviously bad for my credit score. But a hard inquir... |
Wells Fargo & Company Credit card closing/cancelling account October 7, 2016 - Hi, I was enrolled in the Wells Fargo Go Far Rewards program to earn bonus points on purchases. On my billing day, without any notification or explanation, they closed the account and forfeited all my points earned totaling $930.00 in - 2016. I filed a complain online, after waiting for some time, they requested a phone call. After I called and spoke to two different people on -/-/2016, they had no idea either regarding the closure of my credit card account or the forfeiture of my points. They said to wait for correspondence from their corporate office.... |
Wells Fargo & Company Credit card closing/cancelling account October 6, 2016 - On -/-/- I sent a payment of $1700.00 to Wells Fargo on a - department credit card with a balance o $1500.00. I sent more to cover any additional financial charges to pay this account off. On -/-/- Wells Fargo applied the payment to my card leaving $130.00, I called on -/-/- to confirm when I would receive my credit back and was told at that time I would receive in 2-4 week. On -/-/- I call to confirm payment was received, and that I had a credit of $130.00. I was told that I should receive the check by -/-/-. I called a 3rd time and told them I had not rece... |
Wells Fargo & Company Credit card closing/cancelling account September 30, 2016 - Dear Wells Fargo : Yes, I did receive your letter dated -/-/2016 ( scanned & attached on here ), but I did not receive a letter earlier dated -/-/- as you stated. I 'd like to reiterate that I did not have nor receive your written communication -/-/- ; therefore, I was shocked to learn that Wells Fargo had closed the account. While I understand but regret of your earlier response that Wells Fargo has the right to cancel or terminate at anytime, however I respectfully request that my earned points or cash credit from uses of the card until -/-/2016 can be redeemed since I had had... |
Wells Fargo & Company Credit card closing/cancelling account September 26, 2016 - I was living temporarily at the US and I had to open a secured card with - $ to be able to contract some services in the US. They took straight away the money from my check account. When I moved to other country I cancelled the card but they said that they needed 90 days to get my money refunded in my account. After that period I checked my account balance and the money did n't appear in the account. When I contacted Wells Fargo customer service they said that they already sent a check to my address, but I was not living there any more! So they told me that I needed to receive in my new mai... |
Wells Fargo & Company Credit card closing/cancelling account September 14, 2016 - -/-/2015 I called Wells Fargo to inquire about settling my credit card for a lesser amount than due. My goal was to use money from my tax return to get rid of debt and improve my credit. After talking with the representative about a possible settlement, I told him I needed to do some research and talk to my husband before committing to a settlement. I made sure to say, " Now I would like to make it clear that I am not agreeing to this settlement, '' as I knew the conversation was being recorded. I was told by the representative that I could think about it and he would have his manager call m... |
Wells Fargo & Company Credit card closing/cancelling account August 31, 2016 - I 've had a Wells Fargo Secured Credit Card for two years. I funded the account with $800.00 from my Wells Fargo checking account. When I called Wells Fargo to close the account today ( -/-/16 ), I was informed that the outstanding account balance, $600.00, will be applied from the $800.00 deposit. This I expected. However, I was informed that the balance refunded to me will not be given back to me for 45-60 days. In addition, until the amount was refunded to me, I will have to make payments or be charged late fees. Also, I was told that the account needs to have that long of perio... |
Wells Fargo & Company Credit card closing/cancelling account August 30, 2016 - Wells Fargo is stating that someone closed my account on -/-/2010. I have spoken to every member of the wells fargo bank and they do n't have any record who closed the account. I am in good standing with them and this closed account is affecting my credit report. WELLS FARGO CARD SERVICE - - - - -, IA - -... |
Wells Fargo & Company Credit card closing/cancelling account August 30, 2016 - Wells Fargo closed all of their accounts with - -. This left all customers with a negative line of credit and a reduction of credit score ( for me ) of - points. This damage has, no doubt, cost - people - dollars in damage.... |
Wells Fargo & Company Credit card closing/cancelling account August 21, 2016 - Disputed an ( Open ) Account # - that, should be of a Pay Status of a Collection/Chargeoff Since, 2010. The Pay Status is Listed as, Current thus, effecting my Ability to Reduce my ( # of ) Open Accounts and Reduce my Rent Cost in Order to Pay Bills. Limit - Balance -... |
Wells Fargo & Company Credit card closing/cancelling account August 13, 2016 - I called 7 times in last month, faxed emailed over - times last year and they refuse to talk over phone. Why? They know they have to pay out and were wrong, now they illegally reported my to TRANSUNION which they reported positive for over a year and my account been closed for over a year, this is not ONLY ILLEGAL, but my credit dropped over - points and now I can not get my car loan or job I Was up for this, this is so serious, I will have to now ask for - dollars if they do not call and fix both issues asap. This situation is not over until I get paid, I love how WELLS FARGO sends f... |
Wells Fargo & Company Credit card closing/cancelling account August 10, 2016 - Again they sent me and consumerfinance.gov ilegal paperwork after I put in over 40 calls and emails and faxes to deal wtih it and their promse to call, they refuse to call and keep sending this dribble, I am building a case against them and will put this up until - or - and other government agencies have enough to go on from there. Wells Fargo again has committed fraud and embezzlement, they keep sending consumerfinance.gov and me these illegal documents and they do not address my issues, there for I am building a case against them and will put them back up until they pay up, I will not ... |
Wells Fargo & Company Credit card closing/cancelling account August 6, 2016 - I received a letter from Wells Fargo saying that the volume of activity on my account was suspicious and if it continued they would close my account. I stopped using the card the day I received the letter, but they still closed my account. I would like for the account to be reopened.... |
Wells Fargo & Company Credit card closing/cancelling account July 29, 2016 - Wells Fargo closed my credit card with out notification. They stated that they closed the card because it was not used for 6 months. This action taken by Wells Fargo has had a negative impact to my credit rating.... |
Wells Fargo & Company Credit card closing/cancelling account July 26, 2016 - On - -, 2016, I received a letter from Wells Fargo Card Services informing me that my credit card account had been closed. ( I am attaching the letter to this complaint ). The reason provided by Wells Fargo was that there have been unusual activity on my account that that because Wells Fargo had been unable to reach me they had closed the account. Please note that I have not been contacted by telephone, mail, email or in any other matter by Wells Fargo concerning any aspect of the account. On the same day that I received this letter, I contacted Wells Fargo Customer Service. The custome... |
Wells Fargo & Company Credit card closing/cancelling account July 21, 2016 - I was charged $170.00 for renewal of a credit card that I did not need or use. At the time I was cancelling the card I was led to believe that the " points '' associated with that card would remain intact for me to use for the purposes that were available ( airfare, hotels, etc ). However after the card was cancelled I found that I had forfeited all of my points. The value of these points on a " cash out '' basis would have been about $1200.00 which clearly had I known about would not have exchanged for the $170.00 the bank wanted to charge and which I chose not to pay. My telephone conv... |
Wells Fargo & Company Credit card closing/cancelling account July 1, 2016 - I received a letter from Wells Fargo today that my credit card was closed for inactivity. I am unable to access online statements associated with this account, even though Wells Fargo 's website says that online statements would be available for 2 years. I want my account reinstated/reopened. And I want Wells Fargo to fix their website so that I can view my online statements from this account again. Under Truth in Lending Regulations ( Z ), credit card companies are required to furnish periodic statements and have proper record retention practices. If I ca n't access my statements from year 20... |
Wells Fargo & Company Credit card closing/cancelling account June 21, 2016 - This is over wells fargo secured credit card that I - - had. I also had bank accounts with wells fargo, as the enclosed paperwork there is a - page summary of issues leading up to my encounter with wells fargo secured card. wells fargo bank was aware that we were idenity theft and robbed and I was adding my partner - - to my account, in order to do this, as my credit was better than his, we would have to be downgraded to a very weak checking account with wells fargo that did not offer us as many benefits and had horrible limitations, even though my credit was good aside from all... |
Wells Fargo & Company Credit card closing/cancelling account June 20, 2016 - We use our Wells Fargo Credit Card monthly and pay off monthly. In - I paid half of the full amount that would be due - - and intended to pay the rest before the - - due date so as not to incur interest charges. My husband did n't know I only paid half and continued using the card for his business purchases. On - his business purchase put us over the credit limit by $72.00 which they told me is a courtesy. I understand, that 's great so as not to cause embarrassment, etc. But the company allowed NINE more days and - more transactions to occur, putting the account at $12... |
Wells Fargo & Company Credit card closing/cancelling account June 2, 2016 - Dear Consumer Financial Protection Bureau, My name is - - and I had a Wells Fargo VISA Signature Card ending in -. I received a letter from Wells Fargo on - -, 2016 noting that there had been some suspicious charges on my account and that if this particular account activity continued after receiving this letter, Wells Fargo noted they would close my account. The charges were valid charges, however, I followed the direction and did not make any additional charges whatsoever after receiving the letter on - -, 2016. Logging into my online account yesterday, I noted that my... |
Wells Fargo & Company Credit card closing/cancelling account June 1, 2016 - Wells Fargo Bank cancelled my credit card due to a transaction the rental car company placed 3 weeks after my business was done with them. ... |
Wells Fargo & Company Credit card closing/cancelling account April 27, 2016 - I WAS A WELLS FARGO CUSTOMER FOR OVER 10 YEARS. I HAD MY ACCOUNTS AND MAINTAINED THEM VERY WELL AND IN GOOD STANDARDS. WELLS FARGO DECIDED TO CLOSE MY ACCOUTS DUE TO " IMPROPER PRACTICES '' THEY THEN CLOSED MY CREDIT CARD AND STATED THAT THEY NO LONGER WANTED MY BUSINESS BECASUE THERE WERE " FRAUD '' ON MY CC. I NEVER RECEIVED ANY CALL OF FRAUD ON MY CC AND I NEVER COMMITED ANY TYPE OF FRAUD. ALL MY ACCOUNTS WERE SHUT DOWN WITHOUT JUST REASONS AND ALL THEY CAN SAY WAS FRAUD AND THEY NO LONGER WANTED MY BUSINESS. THEY NEVER E-PLAINED TO ME ANYTHING OR CALLED ME. I CALLED ONCE AND NO ONE THERE C... |
Wells Fargo & Company Credit card closing/cancelling account April 12, 2016 - Wells Fargo closed credit card account for local Home Furniture store due to inactivity. This account was opened -/-/2013 and used to purchase furniture. We were not aware the terms meant they could close it due to inactivity. People do not go out and buy furniture on a whim just to keep a card active. Never notified that they were closing this account. Do not want ill affects on credit report/score due to this! ... |
Wells Fargo & Company Credit card closing/cancelling account March 15, 2016 - Wells Fargo closed my - credit card account ending in - on -/-/- without providing me any advance notice. The problem with this is that I had earned - points from purchases made with this card that were frozen that day and subsequently removed from my rewards account. These points had a cash value of $430.00 ( - cent per point ). I had no advance notice allowing me to use these points before they were revoked. In fact, I found out about my account closure by logging into the wellsfargo.com banking system and discovering it myself. A letter dated -/-/- was mailed... |
Wells Fargo & Company Credit card closing/cancelling account March 9, 2016 - After discovering this issue while trying to apply for a new mortgage, I tried the customer service numbers online. Each one was a dead end nobody seemed to know who to talk to about this issue at Wells Fargo. I closed the accounts in person and they do n't tell me that I still owe money?! I ended up going into the branch where I got some actual customer service. The lady worked with me to try and get me to talk with the correct people and actually appeared to be making progress to resolve this while I was sitting in the branch. The best customer service that I ever experienced at Wells Fargo.... |
Wells Fargo & Company Credit card closing/cancelling account March 3, 2016 - I had a secured credit card with Wells Fargo Bank. I was required to pay $500.00 to secure the card. I asked the company to close the credit card account because they were putting charges on the card I had not authorized. They were then asked to return the collateral on the card. A check for $500.00 was made out to - -, -. I tried to cash the check at their bank but they refused to cash the check even with proof. The company has been contacted several times but I was told lies. When I tried to get the check re-issued in the business ' name and my name they say it could not be done... |