Wells Fargo & Company Credit Card Complaint

Closing/Cancelling account

Wells Fargo & Company Credit card department,

Closing/Cancelling account Arizona

My wife had set up a monthly payment towards an account that was paid off. My wiffe had passed away Monthly credits continued to build up. Once i discovered this i sent in her death certificate. They refuse to close the account and send me the credit still on the account.

Wells Fargo & Company customer in Arizona
Mar 11, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints3/20164/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyClosing/Cancelling account2.3%76.7%9.3%11.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.9%65.1%14.5%10.4%2.6%6.1%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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