Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Closing/Cancelling account North Carolina

Issue : Collateral - $ not released as promised on a recorded line : Background : I applied for a Wells Fargo secured card in -/-/- and the card did n't come through for a month. During the - month period I called - times to check on the card and each time I was advised the card was sent, I always asked for the balance since I did n't receive the card and was told there was no balance. Then - fine day I received the card and a statement followed after couple of days which had a fee and interest charged. I called up customer service to find about the charge and close the card ( which was never activated ), I was ok to pay off the charges but annoyed since no one told me about it even I asked every time when I called every time to find out


Finally I closed my card on in the week of -/-/- and was told my collateral would be released in - days, since I was n't happy about it and asked to speak to a manager, manager then transferred the call to customer service team and the gentleman on the phone waived the charges and promised collateral will be released and should be in my account latest by -/-/-. Since - $ were n't transferred back to my account as promised, I called back the customer service # on -/-/- and was told it collateral will take - days. I even spoke to a - and she said she could n't help as repeated the same script. I even asked to be transferred to the person I spoke to but was told they ca n't see names hence ca n't tell me the name of the person. This is unacceptable since I was never activated the card and closed it because of inefficiencies at Wells Fargo 's end. Prior to this I also had issues with my checking account. Wells Fargo is the worst bank to bank with.