Review and analysis of over 376 complaints against Citibank
Citibank consumers have reported over 376 official complaints related to Payoff process. Out of the 376 consumer complaints against Citibank, 16% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 33% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Citibank Credit card payoff process April 12, 2017 - In -/-/- I purchased a computer from Best Buy on a promotional balance of 12 months no interest for $1300.00. on -/-/- I made a regular purchase of $100.00. On -/-/- I made a regular purchase of - and I made a return on -/-/- for ( $81.00 ). I made a regular purchase for $120.00 on -/-/- and on -/-/- I made a regular purchase of $37.00. Beginning in -/-/- I was making payments well above my minimum to pay off my promotional balance before it expired in -/-/-. To be exact $100.00 payments were made from -/-/--/-/- and in -/-/-... |
Citibank Credit card payoff process March 31, 2017 - I opened a credit card with Sears to try to improve my credit score. - of the only hits to my credit score is that I have very few accounts, and I had a good opportunity and thought Sears was a reputable enough company. I purchased a bed and a few accessories as I 'd just moved to - and that 's the point at which I was asked to open the account. The address I gave them was my new - address, but when verifying my driver 's license they claim to have put the old - address from my license into their system, so the credit card never arrived. I got a text message from Sears saying tha... |
Citibank Credit card payoff process March 20, 2017 - Approximately 3 years ago, I opened a Sears Citi MasterCard at the urging of a store clerk but the card was closed about a year later ( over 2 years ago ). After the cIosure, I spoke with a Sears customer service representative who encouraged me to sign up for auto-pay to pay off the balance. I was told that the payments would go to the balance until it was paid off. Knowing that I had a substantial balance on the card, I just kept making the payments for over two years. This -/-/- I decided to call the company on -/-/2017 and inquire about my balance because I had no online access to l... |
Citibank Credit card payoff process March 4, 2017 - I have a VISA account with Citi as a result of them being a Costco service provider. I had several issues with their billing and decided I would pay off the account and ultimately close it. I scheduled an electronic payment for -/-/2017 based on my statement that paid the stated balance in full. I received the statement for -/-/- and there was an interest charge of $4.00 as of -/-/2017. I called and the service rep told me that this was an interest charge on the prior month 's balance. In other words, they are billing me interest even though there is no outstanding balance at the ti... |
Citibank Credit card payoff process February 28, 2017 - Citibank is not applying excess payments to the highest interest rate. They are claiming a lower rate balance transfer qualifies to be paid first because it has a promotional expiration date. That makes no sense - it 's not an interest free promotion ( deferred interest ) it just means the rate will go up when it expires. This does n't qualify as per the legal requirements.... |
Citibank Credit card payoff process February 27, 2017 - In -/-/2016 I submitted - payments to my Citibank Credit via a Citibank branch for a total amount of $3000.00 with - $1000.00 travelers ' checks payable to Citicards. The payments were rejected and I immediately followed up with another payment. I was originally informed that the issuer did not pay the funds and that the checks would be returned. I waited a couple of weeks and when I called Citicards again I was not given a clear answer on when I would be receiving my funds back. I was bounced around different departments with no result. I followed up the Traveler 's Check issuer (... |
Citibank Credit card payoff process February 15, 2017 - I defaulted on my Citibank credit card 3 years ago. I have contacted Citibank multiple times to pay off the account but they can not find my information anywhere but are still reporting it to the credit bureaus. It came to the point where someone from Citibank told me to dispute the account with the credit bureaus and see if that would trigger a response to verify the account. The account was removed from my transunion report but was verified on the other - reports. I then called Citibank again and was transferred multiple times and still nobody could verify me or my account and as far as t... |
Citibank Credit card payoff process January 26, 2017 - We made a purchase at Best Buy ( - ), -, KS - Phone : ( - ) - in -/-/- in the approximate amount of $2700.00 and financed this purchase in their 0 % interest for 36 months promotion. To make payments, we were required to manually schedule each payment on their website, which we did. We then made a separate purchase approx -/-/- in the approximate amount of $800.00 and financed this purchase in their 0 % interest for 18 months promotion. During this transaction, the sales representative assisting us at the Best Buy store, as well as a supervisor, advised us that we ... |
Citibank Credit card payoff process January 24, 2017 - I paid off my credit card on the - of -, I paid in full, and now I 'm getting a bill from the credit card company for finance chargers for the month of -.... |
Citibank Credit card payoff process January 21, 2017 - I have an account with CitiBank with a balance owed. I have closed the credit card and I am concerned about fraud. I am needing online access to the account to verify all purchases on this account. However, CitiBank will not give me access online nor verify all payments for the last 365 days.... |
Citibank Credit card payoff process January 17, 2017 - Citibank Promotional Accounts Citibank provides credit cards for Sears, Home Depot probably many others. The Credit cards issued by Citibank can be store cards, that can be used only at the merchant only or a - or - that can be used everywhere. As part of the credit services, promotional accounts, i.e., " same as cash accounts '' is also provided. My understanding is that if a consumer has a promotional account and other charges on the credit card, consumer payments in excess of the minimum payment must be applied to the promotional balance first until it is paid off according to Federa... |
Citibank Credit card payoff process January 5, 2017 - On -/-/- I received a letter from -, Client Liaison from Citibank. He called me in -/-/- asking me questions re : the closed checking account plus ending in -.The payments to this account with the account number written on them were applied to the closed credit card account. He was interrogating me asking redundant questions saying the accounts were separate and why did I collapse both accounts in my complaint. Yet he " never '' addressed my question as to how the checking account payments were applied to the credit card. In his letter - reiterated a statement by another c... |
Citibank Credit card payoff process January 3, 2017 - Macys is reporting that I have a $1700.00 debt with them on my credit report. I have been contacting them for months to resolved this matter, but they will not allow me to make a payment. Despite that, they refuse to take the account off of my credit report, essentially holding my credit report hostage. I have been trying to buy house for months, but this Macy 's account continues to prevent me from moving forward with a mortgage application.... |
Citibank Credit card payoff process December 3, 2016 - I have an open case against Citibank re : a - closed account. Seems Citi has been increasing the total balance due, and refuses like most banks to give the balance once the agreed monthly payment has been deducted. In addition in - - they claim I was - ( now more ) days past due since - -. My original opened CFPB case number is -. Also case - is Cit 's response that they have to do a 60 day review. Since ( in the US as well as the world ) Citi has been caught in malfeasant activities as in my case not properly applying my $70.00 ACH and increasing the balance owed, ... |
Citibank Credit card payoff process December 2, 2016 - In -, I got an - -, COSTCO branded credit card that I used extensively and with no problems, no late payments, always paid my balance in full each month. COSTCO transferred that card to Citi in the spring of - and my - card was cancelled and I received a Citi VISA card. This was quite an annoyance since I had over a dozen automatic accounts on the Internet and elsewhere that referenced my now-defunct - credit card. Later that -, a merchant issued a credit for over $4000.00 to my defunct - card that was sent to Citi, I decided to use that Citi card extensively to " spe... |
Citibank Credit card payoff process November 17, 2016 - The Home Depot offers consumer credit cards which are serviced through Citibank. They periodically offer extended payment terms with no interest charges if paid within -, -, -, or - months depending on the amount of the purchase. The extended terms purchases accrue interest at 25.99 % which is only charged if you fail to pay the balance in full before the extended term expires. The problem is the way that they apply payments that are made on the account. The online payment system does not allow the customer to direct which balance that you want your payment to reduce. In general... |
Citibank Credit card payoff process November 14, 2016 - I paid off Best Buy Credit Card and was awaiting a refund of balance. This was in - it is now -, and have n't received refund but I have had the run away and told I gotten the refunded when I called with my bank on a recorded line stating they put it in the wrong account and it was not the account I stated. It 's now -/-/16 still no refunded, transfer to this dept. and hung up on another, promise to get this done in 10 days and still nothing. Best Buy/Citi-Group can never get me as a customer again because I know my bank account # and I repeated it several times only to get my r... |
Citibank Credit card payoff process November 13, 2016 - I called in to make a payment on my credit card and used the option to pay the entire balance due. This was on - - and my bill was due - -. I received a bill in the mail on - - saying that I owed interest of $2.00. How can i owe interest if I paid the entire balanxe due? When I called in they told me that the statement closing date and the due date were different and I was charged interest based on the statement closing date. They said it was my fault and when I asked if I would be charged interest again in - I was told yes.... |
Citibank Credit card payoff process November 8, 2016 - The Home Depot Consumer Credit Card automatically allocates any payment to a deferred interest balance if said balance is due to expire within - billing cycles. This forces interest on any revolving balance. For instance I have a $500.00 dollar deferred interest balance and $250.00 in revolving balance. If I pay $400.00 it will lower the deferred balance to $100.00 and leave the revolving balance at $250.00. In a 30 day month that results in " forced '' interest charges of $5.00. I understand the idea behind this practice as it will help consumers pay off their deferred bala... |
Citibank Credit card payoff process November 8, 2016 - I paid my Citi credit card account in full. Additionally, I had no new charges for the month. Therefore, I would have expected that my billing statement would have a zero balance. But no. Citi charged me interest anyway that month on what they called " residual interest. '' I know of no other credit card company who has this practice. Their explanation was that I had to pay my bill in full not just for the most recent month but for 2 consecutive months to avoid interest. Wow. Talk about taking advantage of consumers! I 'm ashamed for them. It 's simply inexcusable. A sorry way to trick consume... |
Citibank Credit card payoff process November 6, 2016 - My closing agent mailed a check to payoff my CITI credit card on - for $2600.00 the check was cashed on - by CITI, but as of today CITI still shows that my credit card have not been paid off. They are charging me late fees and reducing my credit line because of this issue.... |
Citibank Credit card payoff process November 6, 2016 - My closing agent mailed - checks to payoff my - CITI credit cards on -/-/-. The - checks were cashed by CITI on -/-/-, as of today CITI still does not apply those funds to my accounts and they are charging me late fees and reducing my credit limit because I " owe '' money to them.... |
Citibank Credit card payoff process November 1, 2016 - I had some difficulty with Bloomingdale 's online application and became past due. Someone called me and asked if I wanted to make the past due payment, to which I said yes, and authorized a payment of around $200.00. They charged my bank account the full balance of my card, around $3700.00. I did not authorize the payment for that amount. I called their support desk, and was told that I needed to fax in a copy of my bank statement, and that processing would take up to 14 days. I do not have a fax machine, nor do I have 14 days. I can not pay rent or car payments on my credit cards, and no... |
Citibank Credit card payoff process October 26, 2016 - I spoke to best buy credit card services. I always set up payment arrangement and tell them my financial problems. I 'm current on this account until next month. They closed my account and said they have a problem with me. The customer service representative i spoke to was so rude and told me that if i paid my account on time and not be like the rest of the world ; my account would n't be closed. I told him i wanted to speak to a supervisor and he hung up. This company is very rude. Well Citi Bank is who lends to Best Buy.... |
Citibank Credit card payoff process October 5, 2016 - I am a Citi - user. On regular basis, I pay my dues and use the card for most of my transaction. For two simple reasons I use this card regularly. 1. I want to use one card, so that I can check my expenditure on regular basis. 2. cash back offer of the card. I paid in total - ( - ) last Monday ( -/-/16 ). I have a credit limit of -. I had to pay some insurance bills, which is around -. And earlier I had dues of -. So I paid my dues as I do always & after paying, I wanted to pay my Health insurance bill and it was rejected. I tried to call, msg, email. But every time ... |
Citibank Credit card payoff process October 4, 2016 - I paid down ( Approximately - - ) my Cedit Card by - with a - - - - ( photo of Money included prior to mailing ) by mailing the Money Order to Citicards. I kept checking my card balance to see if the payment was ever applied to reduce my balance. The Balance was never reduced and the I found out from the - - - that the Money Order was cashed on or about - -, 2016. I have filed papers with - - ( also included ) requesting an investigation. I have also requested CitiCards ( Payments Investigation Dept ) to determine who cashed my Money Order made out to ... |
Citibank Credit card payoff process October 1, 2016 - I purchased a hot water heater from Home Depot. At the time of purchase, it was a special promotional offer, no interest if the balance on the item was paid off within a specific time. I made a payment on my regular balance, and wrote a separate check to be applied to the promotional balance only. They did not apply the second check to any of the promotional balance. I have called them twice, requesting that they do so, and they have told me yes, they would change it, but they have not. On the most recent call I made, I was told the change would show up on my next statement, which would put it... |
Citibank Credit card payoff process September 20, 2016 - I intended to pay of CITI CREDIT COSTCO in full so a check, along with the statement, for the amount of - was sent on -/-/2016 to cover the full balance. The check was received by CITIBANK and cashed but the bank has been unable to process it appropriately and post it on my account. Since -/-/2016, my calls, faxes, and email to the customer services have been worthless and without result. The main issue here is that my money is being held for no reason ; and at the same time late fees and interests still being charged. I do n't see how this issue is going to end since the customer se... |
Citibank Credit card payoff process September 14, 2016 - I have a BestBuy card which is managed by Citi. BestBuy routinely promotes that you consumers receive certain months without interest but that all interest is cumulative and payable if all amounts are n't paid before the expiration of the promotion. Citi/BestBuy, however, limits the number of payments that can be made on the card, which I believe is to trip people into failing to make payments on time and then being able to charge all backdated interest.... |
Citibank Credit card payoff process September 13, 2016 - On - -, 2016, I instructed Citibank to close a secured credit card that I had with them. At the time of the request, my account has a zero balance, and had not been used for close to two months. Subsequently, I received a letter dated - -, 2016 acknowledging my request. It stated that the account in question has been closed. What followed is the reason for my complain, because it stated that it will refund any credit balance within 90 days! It took them a day to close my account, they knew then and there that I owed them nothing, there were no pending charges. My question is why d... |
Citibank Credit card payoff process August 29, 2016 - My bank sent in a check to pay off my card on - -, 2016. Included with the check was the stub from the bottom of my statement that you usually send with payment. The bank then received a notice that the creditor did not know which account to apply the check to and need the account number. I spent several day while working out of town and attending my grandmothers funeral to acquire my account information. I was giving a lot of run around with no solutions. Once I returned home on - -, I began trying to acquire my account number as I had given up while arranging my grandmothers serv... |
Citibank Credit card payoff process August 12, 2016 - I recently closed my Citi Preferred " Thank you '' card because of an issue with a payoff. Once the card was paid off I received an interest charge of less than $40.00 which I was unaware was added. I did not receive notice of this charge and was unaware until I received a call two months later. During this time I have received thtree late fees and my credit report has been affected negatively. My complaint is that these late charges were more than the balance due and were placed only on interest fees added an no principal.... |
Citibank Credit card payoff process August 5, 2016 - On -/-/2016 I purchased a hot water heater at the local Home Depot. I used my Home Depot Credit card for this purchase. This purchase was a " no interest for 6 months payment ''. The total amount for this purchase was $530.00. The promotion expiration date was -/-/2016. On -/-/2016 I paid by check a total of $530.00 for the water heater, this is the amount noted on the account as the full purchase price. On that day I also paid, by check $50.00, for the payment due on the Revolving Balance of my credit card account. I paid the full amount for the water heater at that time because I... |
Citibank Credit card payoff process August 4, 2016 - 1. - -, - I charged $37.00 of store merchandise on my Macy 's credit card. 2. - -, - statement showed a late charge of $25.00 3. - -, - I called Macy 's requesting a refund of the late charge. The late fee was reduced $13.00 leaving a late charge of $14.00. I was n't happy about that, since my credit history is that of a good customer. I asked to speak with a supervisor. Customer service refused. a. While on the - -, - call I paid $51.00 ( $37.00 merchandise plus $14.00 late charge, on the phone. b. While on the - -, - call I asked ... |
Citibank Credit card payoff process August 2, 2016 - I paid my credit card with a money order. They did not apply the payment to my account. I sent conformation/copies from the money order company that the money order had been cashed by the credit card company. The credit card company is still not paying the $380.00 to my account.... |
Citibank Credit card payoff process July 12, 2016 - Citi does not allow you to pay your pending charges before they post on your account, meaning they will always be able to charge interest at the end of the month regardless of a customer 's ability and willingness to pay off the balance. Also, the customer portal does not allow all cardmembers who share an account to see the transactions made by other cardmembers. Truly a terrible system, as there is no ability to watch for fraudulent transactions without logging into - accounts. We have had the card for a couple months, but we will be going back to - - tomorrow.... |
Citibank Credit card payoff process July 10, 2016 - When I opened the Sears Credit account in - 2014, I purchased a refrigerator and television, and their warranty plans, for a total of $1600.00, using the 24 month deferred interest promotion. I am wondering, since those were my first purchases on this account, why have n't my payments been going to those balances first? Why, in 18 months, has only $200.00 been applied to their balances? The accrued interest set to be added is currently at $870.00 and likely to be $1000.00 by -, when the promotion expires. I pay much more than the minimum due each month. At the very least, why is... |
Citibank Credit card payoff process July 4, 2016 - Hello. Ihave had a Macys card for decades. Almost always I pay the card in full every bill. For the last year or so ... I receive the bill online. I log on IMMEDIATELY and pay in full. However, the nenxt month, without fail, I am billed anywhere from $1.00 to $5.00. I then have to call and ask what this is ... as I have paid the bill in full the same day it was received. I am told it is interest. I tell them I have paid the bill in full as per the E-ACT amount they billed. The rep has waived the interest lately but today I have another bill for $300.00, and it is the same thing. It is a ... |
Citibank Credit card payoff process June 21, 2016 - -, as a part of it 's - transition, is closing my - account, which is fine. Unfortunately, my last statement has a due date of - - but when I attempted to use their mobile app to pay my bill ( as I 've always done ), I can no longer log in. Now trying from a computer, I can not use their online system ( computer or mobile ) to make a payment either. They have deactivated my account profile, blocking my ability to make an electronic payment as I always have in the past. I then attempted to pay by phone, but the phone system says this is no longer an option either. My paper st... |
Citibank Credit card payoff process June 14, 2016 - I have been working with a financial counseling company on a debt management plan to pay off old credit card debts since 2013. I have been making payments faithfully for the past - years and have not missed - payment. I was getting excited because I thought I was getting close to paying the balance off. - only - or - more payments However, in the last month I noticed that my - statement was updated with a new balance and showed that I still owe over $800.00. I followed up with the financial counseling company to see why this changed. They said they only recently got an update ... |
Citibank Credit card payoff process June 11, 2016 - I paid off my Macy 's American Express credit card - 2015. The card had - lines and I sent - separate bank cashier checks. - 2015 I checked account to make sure payment had been applied. Both lines had been closed yet payments not applied. I spoke with customer service and faxed copy of both cashiers checks that had cleared bank in - 2015. One payment was applied to the store line of credit but the Amex side has still not been applied 7 months later after numerous faxes and calls to company.... |
Citibank Credit card payoff process June 9, 2016 - My Home Depot card had - promotional balances : -/-/16 $1400.00 -/-/16 $2000.00 -/-/16 $310.00 I paid $100.00 on -, $90.00 of which was for the minimum payment. On -/-/16 I paid another $100.00 toward the -/-/16 promotional balance. On -/-/16 I paid $2000.00 to satisfy the balance owed of $1300.00 and the balance of $700.00 to be applied to the -/-/16 promotional balance. Home Depot now shows that I owe $2600.00 on the -/-/16 promotional balance. I am prepared to pay the correct balance of $1300.00 on -/-/16 but ... |
Citibank Credit card payoff process June 9, 2016 - CitiBank N.A was willing to settle my credit card account for the sum of $2100.00 on -/-/2015 unfortunately I was - and unable to pay the amount. When I finally saved up the money to pay, I contacted CitiBank and was referred to a company called - - - - who initially wanted me to pay $3600.00 and - weeks later changed it to $4700.00. When I called - back, - - a representative of - - referred me to a manager who said I had one hour to pay the $4700.00 after which I would have to pay the full amount of $5600.00 - - - - is the most un... |
Citibank Credit card payoff process May 30, 2016 - On - -, 2016 a payoff check was overnighted to the express payment department of Macy 's. On - - the check was cashed but my account has yet to reflect my payment. I faxed proof of the check ( 6 times ) and it was n't acknowledged until - -. I contacted Macy 's by phone at least 4 times a week for a resolution. Each time I had to tell my story over and over again. I was put on hold so many times for over 40 minutes only to be hung up on. I 've asked to speak to a supervisor but am given the run around each time. Last week they acknowledged my payment, but said it could take u... |
Citibank Credit card payoff process May 24, 2016 - I have a Macy 's store card. I used the Macy 's site, well the CitiBank site who provides the card, to pay the full balance on the card. After paying the balance in full, Citi charged an additional fee. That fee rolled over into the next month generating an additional fee for having an unpaid balance. Essentially I used Citi 's tools to pay the full balance on the card and I was later charged another fee. I was not told of the fee and that fee rolled into the next month generating another fee. ... |
Citibank Credit card payoff process May 18, 2016 - I sent a check to pay my Citibank credit card bill in full, $13000.00 and the check was cashed on - - and cleared the bank account on -/-/-. As of today, - -, Citibank can not find the check and has not applied the amount to my account. After 5 calls from me and 5 calls from - - company, the company that sent the check, we have been stalled, asked to supply various details ( check number, account, etc. ) and have on multiple occasions with no resolution. Citibank hung up on me today when I called again for a follow up and answer to the issue of where my money is. Th... |
Citibank Credit card payoff process May 11, 2016 - This complaint is regarding Citi Credit Card, the issuer of - credit card 's unfair and deceptive acts. - varying amounts were charged to Citi/- Credit Card in conjunction to - deferred interest promotion. The first amount of $1300.00 charged to Citi/- Card on - -, - was the initial payment toward the Bathroom ( tub replacement ) at my - - - and the remaining balance of $2800.00 was charged to the same Citi/- Card on - -, - when the job was completed. A new charge for a bedding in the amount of $700.00 was charged to this Citi/- card on -... |
Citibank Credit card payoff process May 8, 2016 - - 2015 I sent a bank issued check to - - to pay off my credit card, the check was received and cashed -/-/15. The check was never applied to my account! I started calling them weekly as soon as I saw that it was not applied. They told me with each call that it would be investigated and would take - billing cycles. I also sent a copy of the cashed check ( 3 times ), soon after they started calling me DAILY that my account was overdue. I explained the situation over and over for months as I could not get - person to handle this problem. I 've contacted the - which only in... |
Citibank Credit card payoff process May 1, 2016 - I had a Citibank credit card from the time I started my - - program in the year -. I paid it every month during the grace period, with the occasional exception generating interest. Sometime in - to - my limit had reached - dollars. I tried to use it one day and it was declined, and I called and they said they were no longer offering that service to me. Then he asked me how I would like to pay my remaining balance. I told him I did not, and got off the phone. Though I had never paid through automatic payments, he then set up an automatic minimum payment each month without my p... |
Citibank Credit card payoff process April 25, 2016 - I have a credit card with Citi ( AT & T Universal card ) that has - balances with - interest rates on it. A standard purchase, which is 20-ish %, and then - smaller balances, which are 4.9 % and 3.9 % respectively, until paid in full. During an online chat last evening, I inquired how payments were being applied and was told that they were first applied to interest ( and any applicable late fees ), THEN to the balance with the SMALLEST interest rate, and then any additional ( above/beyond the minimum payment ) is applied to the balance with the highest interest rate. However, every pl... |
Citibank Credit card payoff process March 24, 2016 - On - - 2016 a check was sent to Macy 's Credit Card to pay of the entire balance. The check was deposited into Macy 's Citibank account on - - ; however, the payment was not applied to my account and as a result I was charged a late penalty + newly accrued interest when the billing cycle reset. I 've called them multiple times and Macy 's customer service told me they have no record of my payment. They then instructed me to fax in proof. I sent them a copy of the statement I was paying off in full as well as the - check image provided to me by my credit union. To date my account... |
Citibank Credit card payoff process March 17, 2016 - Sears Credit Card has changed the way to access online statements. You now need to have an active credit card to create an account. They closed my account two years ago when I was unemployed, even though I paid them on time every month. Now I can not access my balance or schedule payments because I can not access my account online. I have to wait for them to send me a monthly statement in the mail ( and they do n't even provide a mailing envelope anymore! ). I feel this is an underhanded attempt to get people to mail in payments late so that they can collect more late fees off account holders ... |
Citibank Credit card payoff process March 5, 2016 - Macy 's did not ever notify me that Citi Bank was taking over management of their credit card. Had I known Citi Bank was managing the card I would have stopped using it and made arrangements to close it. ... |
Citibank Credit card payoff process March 5, 2016 - I sent Macy 's - letter an they are refusing to remove my account from all three major credit bureau after receive my payment ... |
Citibank Credit card payoff process March 4, 2016 - Brandsource which is a city bank card. I went to pay off the account.Told them funds was move to my checking account from the sayings account. They show acct paid when spoke to them on -/-/16. Told a rep payment wo n't go though once they put show the balance I would call in a pay it off. Citi bank has hit my savings account 4 times now. Even with me calling them again on -/-/16, - & -/-/16. It is costing me fees. I was told by them they will hit the account as many times as my credit union allows. Since account still show a - balance I have asked for a paid in full let... |
Citibank Credit card payoff process February 24, 2016 - - - - I paid off my Sear card balance of $700.00 - - - I buy supplies at - to replace my kitchen sink $120.00 - - - I make a payment of $330.00 to payoff the supplies and kitchen sink purchased online - - - The - 's charge for the sink is posted $210.00 - - - My most recent payment is not posted. I am charged finance charges. - - - I call Sears to see what has happened. Support is poor. They can not accept a pdf copy of my receipt and do n't answer the fax number they gave me for the fax copy. I call CFPB online to report shenanigans! ... |
Citibank Credit card payoff process February 9, 2016 - In - I made a purchase under $25.00 using my Macy 's card. The following month I paid the full balance. A few months later I tried to use my Macy 's card but was declined. I called Macy 's customer care and was told that they received the full payment, however there was $5.00 interest fee applied after the billing cycled closed. That 's why I could n't use my card. I paid the $5.00 while on the phone with the Macy 's Rep. She told me I had a zero balance. I said I 've been told that before, but look what happened. She stated she would note the account in case additional fees were agai... |
Citibank Credit card payoff process February 8, 2016 - I obtained a loan from bank to pay off credit cards, a cashiers check was mailed to Macy 's to pay off credit card, the check was cashed by credit card company on - -, 2016 I have receipt confirmation from my bank that it was cashed. The amount has still not been applied to my account on - -, 2016. I have called customer service and sent messages via internet and my bank has faxed over the copies of processed checks and the amount has not been applied to my account. ... |
Citibank Credit card payoff process February 1, 2016 - I made purchases through - promotions, - eighteen-month financing and a twelve-month financing. My payments are timely, never late and always more than the minimum due. - -, - I made an online payment of $150.00. I noticed my balance appeared $800.00. more than it should be. I then noticed I was charged $790.00 in interest on the eighteen-month financing promo. I did n't realize the 18-mth promo ended and the deferred interest $790.00 was applied. I immediately contacted Best Buy to resolve the matter without success. I was told the promo balance of $650.00 needed to b... |
Citibank Credit card payoff process January 29, 2016 - Citibank has become a corporate bully against the everyday consumer who makes their very best efforts to pay their bills. Although I had been a long-standing Citibank customer, my credit card account was prematurely closed without warning. Additionally, although I have and continue to make robust efforts to pay off the balance, Citibank 's exorbitant fees makes it nearly impossible to ever get this balance paid off, and it is discouraging, at the least. Most of my hard-earned payment is going to interest and not the principle and Citibank is making no efforts to change that. For example, last ... |