Citibank Credit Card Complaint

Citibank Credit card department,

Payoff process Maryland

In -, I got an - -, COSTCO branded credit card that I used extensively and with no problems, no late payments, always paid my balance in full each month. COSTCO transferred that card to Citi in the spring of - and my - card was cancelled and I received a Citi VISA card. This was quite an annoyance since I had over a dozen automatic accounts on the Internet and elsewhere that referenced my now-defunct - credit card. Later that -, a merchant issued a credit for over $4000.00 to my defunct - card that was sent to Citi, I decided to use that Citi card extensively to " spend '' that large credit. Then on - -, I paid the balance on my Citi card, completely with a $250.00 payment using an ACH withdrawal and auto payment from my - - bank account. My intent was to use another - - credit card account and terminate the Citi card. In error, on - - I sent an ACH payment of $2500.00 to my old, now defunct - account instead on my new - account and that was automatically routed to Citi! I discovered this error a few days


A few days later, another merchant applied a credit of over $5000.00 to my defunct - account- and it to was transferred to the Citi account creating a credit of over $7800.00. I called Citi again on - - requesting that I be issued a check or a direct deposit for that balance and I was told that it would be done- in 3-5 days over a recorded line. On - -, I called again and made quite a fuss to a sequence of Citi employees over a recorded line. In essence, I was told that the " 3-5 '' days was the time to issue a check AFTER an investigation was completed and that there was no timeframe for that- it could be YEARS! I even had my bank on o conference call where they confirmed that the $2500.00 was in fact paid on - - to a Citi supervisor. I asked them to issue a check, and call me when the matter was resolved. As of this moment, I have heard nothing.