Citibank Credit Card Complaint

Citibank Credit card department,

Payoff process North Carolina

Macys is reporting that I have a $1700.00 debt with them on my credit report. I have been contacting them for months to resolved this matter, but they will not allow me to make a payment. Despite that, they refuse to take the account off of my credit report, essentially holding my credit report hostage. I have been trying to buy house for months, but this Macy 's account continues to prevent me from moving forward with a mortgage application.