Citibank Credit Card Complaint

Citibank Credit card department,

Payoff process Florida

Approximately 3 years ago, I opened a Sears Citi MasterCard at the urging of a store clerk but the card was closed about a year later ( over 2 years ago ). After the cIosure, I spoke with a Sears customer service representative who encouraged me to sign up for auto-pay to pay off the balance. I was told that the payments would go to the balance until it was paid off. Knowing that I had a substantial balance on the card, I just kept making the payments for over two years. This -/-/- I decided to call the company on -/-/2017 and inquire about my balance because I had no online access to look at the balance. To my shock, I was told that the balance had not changed one bit! I was told that all the payments which totaled thousands of dollars had gone to paying the interest and -, which was NEVER disclosed to me. Apparently, every month, - was getting part of the payment made. When I began disputing this, the Sears rep removed - and transferred me to an - rep. I was then told that they would need 30 days to investigate. Thirty days


any response from either - or Sears. Sears has taken no responsibility and - obviously does not care. Sears continues to force me to make payments for a balance that should have been paid off or close to being paid off and tell me that if I do n't make the payments, my credit would show that I am behind. As the only one working in my family, I can not afford to spend another couple of thousand dollars paying on this card. Sears and - are literally taking food out of the mouths of my family members and they do n't care!