Citibank Credit Card Complaint

Citibank Credit card department,

Payoff process Illinois

-, as a part of it 's - transition, is closing my - account, which is fine. Unfortunately, my last statement has a due date of - - but when I attempted to use their mobile app to pay my bill ( as I 've always done ), I can no longer log in. Now trying from a computer, I can not use their online system ( computer or mobile ) to make a payment either. They have deactivated my account profile, blocking my ability to make an electronic payment as I always have in the past. I then attempted to pay by phone, but the phone system says this is no longer an option either. My paper statement says I can pay by computer or pay by phone, yet when I try either method, - is not permitting me to continue. I would simply mail a check, but I happen to be out of checks. Because - is blocking my account from phone/web payments, despite what their statement says, I now have to go through many steps to avoid being delinquent. This is a rough transition and I am likely not alone in this situation.