Shellpoint Partners, LLC Loan Servicing, Payments, Escrow Account Complaints

Review and analysis of over 324 complaints against Shellpoint Partners, LLC

Shellpoint Partners, LLC consumers have reported over 324 official complaints related to Loan servicing, payments, escrow account. Out of the 324 consumer complaints against Shellpoint Partners, LLC, 19% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.

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New Loan Servicing, Payments, Escrow Account Consumer Complaints


Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

April 13, 2017 - The holder of my mortgage refuses to eliminate the PMI from my mortgage with out an appraisal, even though my LTV is less than 78 %. I 've gone around with them on this a few times, and nothing has been resolved....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

April 10, 2017 - - Hardship Statement -/-/- to Shellpoint for : -, OH - Account # : -, OH - Account # : - It has been documented through Consumer Financial Protection Bureau ( Complaint # - ) for the past year that I have repeatedly asked Shellpoint to adjust the APR on my - property. I completed their forms numerous times for both addresses, but they would always send me an additional form. So, the mortgage modification would never be complete for -. I did not request a new modification for -, only -. In -/-/-, I was - for - ( - ) due to mortgages -. My ...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

April 8, 2017 - After - hit -, My father and I were informed that a new flood insurance was issued for our property for -/-/- thru -/-/-. We informed Shellpoint ( a mortgage managing company for New Penn Financial ) that we would not have gotten the loan in -/-/- if we were not covered with Flood Insurance. Later my father and I leared we had flood insurance, but not for the period of -/-/- thru -/-/-. We ended up getting flood insurance from - on -/-/-, which extends through -/-/-. I was informed by a worker named - that we show flood coverage for day to date ex...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

April 2, 2017 - I received notification from - ( - ) - dated -/-/- ( Exhibit # 1 ) that my home was about to go into foreclosure because I had not paid my property taxes since the second half of -/-/-. My escrow is included in my house payment. Exhibit # 2 is a copy of my -/-/- property taxes. This shows MY account number ; and displays that indeed no taxes have been received since the first half of -/-/-. Exhibit # 3 shows that the monthly property taxes have been being paid out of my mortgage from -/-/-. The last page of this exhibit shows, however, that my taxes were being...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 30, 2017 - I had a fixed rate mortgage and a set payment of -. Now after my mortgage being sold 3 times it 's now -. Now I 'm late month after month because it 's doubled...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 28, 2017 - I am a customer of Shellpoint Mortgage Servicing and have had issue with my escrow account since -/-/-. Initially Shellpoint did not pay my village property taxes when they were due in -/-/-, even though they deducted the money from my escrow account. I did not find out that this occurred until the - sent me a letter stating I was in default and if they were not paid, my name was going to be printed in the newspaper. I immediately contacted Shellpoint on -/-/- and provided a copy of the letter I received from the village. - days later they paid my taxes ; HOWEVER, they ded...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 23, 2017 - Shellpoint Mortgage sold my mortgage on -/-/2017 to - but DID NOT notify me. I found out my mortgage had been sold when I received a statement from - on -/-/2017 stating that I was my -/-/- mortgage payment was late. Shellpoint accepted my -/-/- mortgage payment on -/-/2017 and as of today, -/-/2017 HAS NOT forwarded that payment to -....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 19, 2017 - i am sending paying to my mortgage company they keep returning it this is the second time stating i am 90 days behind while i am trying to resolve the problem...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 13, 2017 - The loan servicer, Shellpoint has been charging me late fees each month for several years when payments are made each month before the grace period. I have contacted them numerous times to resolve this. It has never been resolved. I 'm now reaching out to the CFPB for help....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 11, 2017 - The problem is - that NOTHING happened ( i.e. ZERO communication from the new 'servicer ' - no Single Point of Contact info has been received, to date ) - yet a motion for strict foreclosure is set to be heard next Monday, -/-/- -, -. Just prior to last State of CT mediation session -/-/-/-/-, submitted last/final requested employment verification document via email to -, its attorney + the - of CT - - for expected/anticipated modification approval shortly thereafter. Received confirmation letter from Nationstar -/-/- - stating that it would review and f...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 11, 2017 - My old mortgage company sold the loan to a new company they included charges for things legal fees and inspections that I never agreed to pay for in mediation. Now I 'm being hounded and my mortgage has gone back up...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 8, 2017 - Complaint - of - with Shellpoint Mortgage. Again another account in which a misapplied payment has led to a foreclosure action. I would strongly encourage the CFBP to audit Shellpoint Mortgage. I am also getting calls from mortgage clients that have similiar issues. My office is in - Ohio which has a population less then -. This company has very aggressive collection efforts and flawed software and could pose a risk to injure a lot of consumers....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 8, 2017 - Complaint - of - Shellpoint Mortgage. On this loan I did get behind but on -/-/2016 I made a payment of $2500.00. At that time I believe that paid it current. I was told there could be some additional foreclosure costs due. However a couple of months later I received no correspondence. I called and discovered Shellpoint began foreclosing on the property. Apparently they put the payment in a suspended\partialpayment account where it has remained....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 8, 2017 - I have - complaints to file with my - loans which are serviced by Shell Point Mortgage. The constant misapplication of payments has caused me great suffering and great confusion. I am the managing memeber of -. I also have been originating mortgage loans for 25 years. I have had loans with almost every servicer in existence over the last 25 years....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

March 1, 2017 - - was offered a loan modification with a down payment of $9300.00 from - with a down payment. - sent - the check they cashed it and they never gave her the loan modification. Then she was transferred to another servicer and it has been an on going process of trying to get her loan modified as well as trying to find out what happened to the $9300.00 and why did - take her money and would not talk to her after they received her money....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 28, 2017 - My mortgage was charged off by - the lender in -/-/-. In -/-/- Shell point Mortgage servicing was trying to collect this debt for the - I made a offer to settle the investor accepted the offer and then Shell point notified me of the charge of in -/-/- by the investor and disregarded my offer to settle. Now that the debt is charged off by the investor I want the mortgage released by the investor. I have contacted Shell point several times and have now been instructed by them to put the request in writing under ORC 5301.36 the investor must release the mortgage. In Ohio, a l...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 28, 2017 - My mortgage servicing company has not released my mortgage with the county and it has been over the allowed time frame under ORC section 5301.36. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of $250.00. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 28, 2017 - I have been waiting on a mortgage release now -/-/2015. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of $250.00. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 24, 2017 - I received a " Fee Schedule '' insert in my envelope with my - Tax form from Shell Point Mortgage Servicing. The newly instated fees, of which we have no say over, by this company that " assumed '' my mortgage are excessive, to say the least. In some cases the increase is 100 %. This is an undue, unfair, unrepresented increase. For example, if I chose to have my house appraised, they have created a $1000.00 to assess me. In order to pay my bill, it will now cost me $10.00. It used to cost $0.00. The recording fee went from $0.00 to $100.00. If they choose to hire an attorney for a...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 23, 2017 - My mortgage was purchased by Shellpoint Mortgage Servicing in late 2016. My mortgage was set up with an escrow to handle tax payments. The first tax payment was due - and that deadline was missed by Shellpoint. Note that the tax payment due was $23000.00 and the amount held by Shellpoint already in Escrow is $34000.00 so there is plenty of my money to pay the bill already deposited. Due to being late that tax payment due has increased to $24000.00. I have called Shellpoint several times ( dates may be 1-2 business days off ) -, -, -, -. I have been apologized to each time ...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 21, 2017 - My mortgage loan was tranferred on - -, - from - to - - - - serviced by Shellpoint Mortgage Servicing. The mortgage payment includes escrow payments to cover property taxes and insurance. Shellpoint failed to make the property tax payment and claimed it is the fault of - even though the loan was transferred on - -, - and the tax payment was due - -, -. At this point, I 'm not certain who is responsible but know the money has been collected by Shellpoint. On - - I received a letter from Shellpoint stating my escrow account has a surplus and the...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 19, 2017 - I Have been under a chapter - bankruptcy plan since - 2014 and have paid regular monthly payments to Shellpoint and the trustee. This company has promised several times to send me an account history but nothing happens. I have no idea how my payments are applied since I am not getting any monthly statements either. No one responds to me from their bankruptcy department and I do have a letter on file with them from the Attorney Authorizing them to talk to me....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 17, 2017 - Several banks and servicers have attempted to illegally take my home using fraudulent and bogus documents. - started this in 2008 ; many banks used delaying tactics and phone mills/robosigning and refusing payments to put my home into jeopardy. I have been able to thwart - seperate attempts to foreclose with the help of our local District Judge and Temporary Restraining Orders. I have reliable authoritative witnesses to the 'Transfer of Mortgage ' document - ( recently they cancelled the sale of my home and transfer my case to Shellpoint Mortgage Servicing ) & Shellpoint Mortgage Serv...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 16, 2017 - To whom it may concern, we are filing a dispute regarding the modification offer that was extended on -/-/2017. We completed an RMA package and outlined all of our expenses and income. Our gross income is $6900.00 and our expenses are $5900.00. Thus places our debt to income ratio ( DTI ), is currently at - % on the back end and - % on the front end. These payments being offered are extreme and place or debt to income ratio at a severe deficit. It appears that there was no type of underwriter guidelines being followed to determine our affordability. We feel that this modification ...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 10, 2017 - I have been trying to get a modification and keep getting the runaround. Now I have a foreclosure sale for next month....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 7, 2017 - 1. Incorrect information disclosed upon transfer of mortgage servicing required under RESPA. Incorrect " new '' account number and mailing address for payments. 2. Payment processing issues - Have n't " found '' my original payment -/-/- and posted someone else 's payment to my account in - -, which was subsequently, and correctly reversed. 3. Terrible customer service, I can not get anyone to to find and post my first payment upon transfer, so I made a double payment. Phone calls get dropped, and if - is supposed to be my Single Point of Contact ( SPOC ), it is not working...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

February 2, 2017 - I received another completion package yesterday, -/-/-, from Shellpoint requesting the same information that I sent them on -/-/- However, this time, there are additional documents required to be submitted ( boarder rent letter, copy of mortgage statements ). It appears Shellpoint 's intent is that I never have a complete package. I am rattled and baffled by the recurrent request. Today I sent them a copy of my hospital stay on -/-/- due to - ( - ) because of my mortgage -. The hospital report should be included as part of my already submitted hardship statement. - -...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

January 18, 2017 - The home mortgage has been transferred from - - - to Shellpoint Mortgage -. My loan was at a loan modification state. In last 20 days I have called several times and no one got in touch with me though on their website and representative promise that the turn around time is within 24 hours. My loan was in loan modification review statge, when it was transferred to Shellpoint mortgage. I have filed complaint with CFPB for mishandling my modification for last 9 months by - - - and complaint number # is -....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

January 9, 2017 - -/-/- I called Shellpoint Mortgage to inquire about getting rid of PMI payments. I was told that I would need to pay for an appraisal at the cost of $400.00 to determine the value of my home. On -/-/- I sent a written request to Shellpoint requesting a home appraisal. Shellpoint ordered the appraisal and the home appraisal was completed -/-/-. On -/-/-, after not hearing anything, I called to inquire about my appraisal. I was told that a fee of $620.00 was due for the cost of the appraisal, and only after that fee was paid I would get the results of the appraisal. I ask...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

January 5, 2017 - Shellpoint Mortgage Servicing ( Complaint # - ) never sent me follow-up papers from -/-/- to decrease the APR and/or monthly mortgage payment for my -, OH - property. My son lives at -. In -, I submitted applications for both properties ( including my residence at -, OH - ), but Shellpoint only gave me a modification for -. The subprime rate on both properties in - were part of the country 's - Great Recession. I still do not want to be a sharecropper paying for properties that I will never own....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

January 4, 2017 - Shellpoint mortgage is showing we are late on our Mortgage and threatening to negatively affect our credit when we are not late and have never been late. We have corresponded with them over and over again showing them the cancelled checks and proof that all payments since the inception of the loan have cleared our bank account along with the original note and closing statement and they still send us letters showing us as late and will not correct their records even though we have provided proof we are not late. We have sent them certified mail, emails and have spoken to them and they still sen...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

December 20, 2016 - I have made principle payments multiple times. Frequently, these payments have been applied to interest and future payments instead of principle. I have called repeatedly and have taken to writing PRINCIPLE on the payment slip and using highlighter pen so there ca n't be a mistake in the intent of the extra payment yet it is still not applied to the principle balance. Over and over again. The payment slip is not confusing, there is a box for Principle and this is what I use. This issue has occurred multiple times. My statements are misleading, showing very large interest payments - twice what ...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

December 15, 2016 - Our mortgage company had paid our property taxes in full on -/-/- for the - tax year with money from our escrow. In -/-/- they pulled out a second payment for what would have been the second half payment if we were paying in two installments. The county received the overpayment on -/-/- and promptly returned it to the broker the mortgage company hires to send out payments. This money has never been returned to our account and it is 5 months later. They have raised the escrow amount on our payment every month by $600.00 trying to compensate for this missing money....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

December 14, 2016 - I have this mortgage with Shellpoint Mortgage Servicing I ask them for loan modification. when I call them. they said that they will make my loan late but is will reversed once the modification was done. All was over the phone but when all was done they did not honor that. But I notice that on my credit report show - 120 days late payments but the month has only 30 days. ( see included copy of the account ) and one month they report late on - credit bureaus and - current. Once again 120 days. when is only 30 days on a month....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

December 9, 2016 - I recently refinanced with -. The mortgage company servicing the loan is Shellpoint Mortgage Servicing - Inc. - months after my re-finance, ShellPoint raised my mortgage from $1200.00 per month to $2000.00 due to an " escrow shortage ''. They believe that my school tax had risen from $3000.00 per year to over $9000.00. After contacting them several times and providing clear information about what the school tax actually should be, they still have yet to fix the issue, nor can they provide me with the actual bill that states $9000.00. I 'm running out of time before my paymen...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

December 8, 2016 - This is a formal complaint against Shellpoint Mortgage Servicing and - for predatory lending practices and discrimination against me as an - and a female homeowner. I was told by Shellpoint that - holds the mortgage on my property. I was paying my $1600.00. mortgage as agreed when I experienced financial difficulties. The alternator in my car stopped. It was a very expensive replacement. A few weeks later I fell -. Because my insurance does not pay for - doctor 's visits, I pay out of pocket. I asked Shellpoint for assistance. When the alternator went out, one payment was put ...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

December 6, 2016 - Faxed a QWR to Shellpoint on -/-/2016. I have not received a response on any of the loans that were included in the QWR request....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

December 5, 2016 - My mortgage servicing was transferred to Shellpoint Mortgage Servicing on - -, 2016. My loan balance on - -, 2016, prior to the service transfer, was $290000.00. After the transfer, Shellpoint recorded my loan 's balance as $720000.00, missing $420000.00 in transactions that posted in -, prior to the transfer. Working with them to resolve the incorrect opening balance took many phone calls and emails. The missing transactions were finally applied to my account on - -, 2016. However, Shellpoint recorded the missing transactions as having occurred on - -, 2016, r...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

November 26, 2016 - My mortgage note was recently tranferred from - mortgage servicing company to another. It was with - - -, but as of this month it is now with Shellpoint Mortgage Servicing. I have an interest only loan based on - rates. The rate for my last payment to - was -. My payment was -. My mortgage is $250000.00. That has been pretty consistent for the past couple years. My current rate under Shellpoint is -, yet they debited $1800.00 from my checking account for -, approximately $1000.00 more than what should have been debited. I canceled the automatic debit and con...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

November 21, 2016 - my mortgage has just been sold to shellpoint mortgaging services in -/-/2016 ... i received a certified letter today stating i owed monies ... .they only monies i owe is this month - ... the letter is certified and threatening to me ... .default with acceleration and balance is this month plus next month. the letter makes it seem they can take my home from me if balance is NOT up to date ... i have seen many complaints from this company for same reasons on google and SOMETHING NEEDS TO BE DONE. i am current ... i should receive these letters if i am over 2 months late...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

November 16, 2016 - We went to refinance with another company due to the - - at the time increasing my monthly payment close to $400.00 - per them they under estimated my escrow. Not really sure how that could have happened when virtually nothing had changed over the year. The property taxes may have increased $150.00 over all, but that in not way constituted that high of an increase. Went to closing, I was told that the payoff balance included the -/-/- payment. I had made the payment, then once I found out the payoff included that amount, the -/-/- payment was reversed. A week later the -...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

November 12, 2016 - I had a home loan with the lender New Penn who uses Shellpoint Mortgage to service their loans. The rates dropped so I also did a VA streamline IRRRL with them. Since I am rated a - Veteran, in the state of GA I do n't pay property taxes. During the processing of my loan the underwriter added taxes to my escrow payments. I 'm not sure where the amounts came from as my County Tax Assessor Office had already provided me my estimated tax amount which stated $0.00. So I provided that infomation to my lender and the taxes were deleted and the loan was closed. However, when the loan servicer, S...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 31, 2016 - Shellpointmtg.com continues to refuse to apply " principal only '' payments to principal. Every month Shellpoint manages to incorrectly process my payments to acquire more money than they are legally entitled to, e.g. charging two months of interest for one month. Shellpoint told me over the phone I can not pay principal only payments via the phone or internet, so I always send them via US mail labeled as " Additional principal '' payments. I abide by this strange mailing restriction. However, Shellpoint has consistently wrongly applied these payments into extra interest by including them as s...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 31, 2016 - I just attempted to payoff my second mortgage with Shellpoint Mortgage Servicing. I went on line to get a payoff amount. The system had me enter a payoff date and gave me an amount but had a disclaimer " Please call for updated figures prior to remitting funds as they are subject to change without notice ''. I called and the agent could not verify the figure and I was told that I would get in a few days. When I asked if I could make a payoff online or on the phone, I was told the online limited me to $20000.00 of additional principal and they also could not take it over the phone. I would ne...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 31, 2016 - My home mortgage company keeps adding late charges to my account when my payments are made on time and I believe they are trying to put me in foreclosure. I have contacted them twice about the problem. I have also tried to submit proof that the funds for my mortgage were drafted out of my bank account before they were late by sending - emails, one for - 2016 and one for - 2016, with attachments of my bank statement to prove it. They have said that they will not contact me once I have submitted proof of my timely payments because that could cause potential privacy issues and that I hav...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 30, 2016 - Shellpoint Mortgage assumed my mortgage from my original mortgage lender earlier this year. Since being sold to this lender, I have had nothing but difficulty with having any extra monies paid allocated to principal. This was no problem whatsoever with my former lender. Any extra money paid to Shellpoint gets placed into an " unapplied payment '' status and these funds do not get applied to principal until the amount equals a FULL mortgage payment. In attempt to get around this, I have resorted to mailing individual paper checks ... .one for a usual monthly payment and another FULL payment to ...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 26, 2016 - Shellpoint Mortgage is missing - payments from -/-/- and preventing me from refinancing from 6.25 to 3.33 percent. I have been trying to get them to look at my account since they took over the servicing in -/-/- and correct my account as they have been sending me notice of defaults since -/-/-. I have proof of when my payments were sent, cashed and applied ( or in this case not applied ) and have sent them letters asking them to correct my account. I am now getting phone calls from Shellpoint asking if I would like to make additional payments to them to get my account current...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 25, 2016 - This complaint is 2 fold. 1 ) I have been getting getting notices from Shellpoint Mortgage Servicing stating that I am 3 months behind on paying my mortgage. The payment has been automatically deducted from my checking account every month at the same time. This has negatively affected my credit. 2 ) I have provided insurance coverage for my properties on several occasions, my - agent has also sent them the cover sheet. Shellpoint continues to state that they do not have evidence of insurance and is charging me $620.00 for each of my - properties. My insurance from Farmer 's is $820...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 11, 2016 - Shellpoint Mortgage Servicing - - - -, OH - Phone : - I wrote Shellpoint by USPS on -/-/- about a lower APR on the - - - property and they called me, but did not offer a lower rate. I wrote them again on -/-/- about correcting the maturity date on the same property and received no phone or written reply : There has been an error in the maturity date of 30 years from - of my two first mortgages. I live at - - and my son lives at - -. Please send me the following information for each of the two loans ( - - - -, OH - accou...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 8, 2016 - During the financial crisis in - I filed a chapter - bankruptcy. - -, - - agreed to a reaffirmation to lower the mortgage payment and amount. This was signed and confirmed by the bankruptcy court and entered of record. I began paying - as per the agreement. I received monthly statements showing the wrong amount due. I paid the modified payment to - and notified them of the error in writing " OWR '' by fax to there bankruptcy department -. - after I made the new payment started listing on the monthly bill a rolled over amount from the previous monthly statement. I ...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 6, 2016 - In - - - - who I thought I had mortgage with was sold to - - - - and the mortgaging service company Shellpoint took over the servicing of loan. I have been with them a year, and early on they over charged us, then did not pay taxes for - and now again they are two months late with paying my taxes for -. Clearly my credit will be affected if taxes are not paid. I asked if I could switch mortgage servicing companies and was told that I could n't or I had to refinance, which is not an option for me right now. Please advise Is this true?...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 4, 2016 - SHELLPOINT Mortgage Servicing is a complete fraud and is trying to get our home through foreclosure. We have been trying to settle through the courts with Shellpoint mortgage and have spent - of dollars in attorney costs and have gotten nowhere. THEY were sold our loan that was part of the illegal ROBO- SIGNING banks and now we are about to lose our house. We finally filled out a an application for the HAMP program - they approved us under HAMP 3 program were they promised to remove all penalties and past due amounts Our new Principle balance was to be $ - When they approved us for th...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

October 3, 2016 - I sold my house and closed on the property on -/-/2016. During closing the title company paid the second installment of my property taxes in the amount of $2300.00. I looked online the same day and noticed Shellpoint Mortgage also payed my tax payment the same day. I called and asked to Shellpoint to hold payment that afternoon due to the fact I just closed on the property. I was told that since they had n't received the payoff there was nothing they could due despite being almost 3 weeks early on the payment. A few days later my lawyer was able to contact - County Treasurers office aft...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

September 30, 2016 - my mortgage was sold, - sold to -. It is being serviced byShellpont Mortgage -. I applied for and was granted a modification in -. by - - The first payment was due -. The agreement states if the next - payments were made on time the modification would be permanent. all payments ( - ) were made on time, I have been making my payments to the new service co, shellpoint on time. They advise me they have no paper work from -, and are waiting. for it They also have no paperwork from - on my - application. which was compleeted in - My home is still in the forecl...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

September 21, 2016 - my name is - - my telephone number is - my address is -, T- - I 'm complaining about my heart loan that was originally approved with - - - the originator of my loan which was done back in 2005 I completed the process of acquiring A harp loan but my payments have continued to go up regardless of the guidelines that are set is a hard process. - alone servicer made numerous errors in the accounting of my account in regards to figuring the escrow and taxes in which they more than once regarding the right amount of tax to be assessed on my - a $3000.00 unapplied fund...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

September 20, 2016 - My original complaint : Shellpoint Mortgage is inaccurately reporting on my credit report, attached. This loan was originated by - - - in -/-/-. I filed for Bankruptcy and the loan was discharged -/-/-. - - - Sold the loan and Shellpoint Mortgage began servicing the loan on -/-/-. I am not legally liable for the debt due to discharge -/-/-. I am aware the lien survived, is attached to the property and if payments are not made, the private entity who owns the loan can start the Foreclosure process to recoup the lien amount. Shellpoint Mortgage can not legal...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

September 16, 2016 - Approximately 4 months after purchase a new home and receiving a first mortgage loan, I attempted to " recast '' my monthly mortgage payment by making a large payment of principle ( $60000.00 ) and a recast fee ( $300.00 ) in accordance with my loan documents. The recast request along with my payments were made on -/-/16. The recast has not been processed to date despite my numerous inquiries. Now the mortgage has been assigned to another servicer on short notice ( approximately 15 days ), again without any acknowledgment of the recast being completed. In calling the current ( and so...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

September 11, 2016 - My mortgage was sold to Resurgent Mortgage Servicing after I had refinanced my mortgage with Selene Finance in - of 2013. The very first month they took over my mortgage, they increased my monthly payment over $500.00. This was what they said was " their Fees ". I paid the first month of the higher payment and then consulted with an attorney. He sent them a letter, before anything was accomplished, Resurgent sold the mortgage again to Shellpoint Mortgage Servicing, which I found out is an affiliate of Resurgent. Again, my attorney contacted them ( Shellpoint ), and tried to get t situatio...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

September 8, 2016 - Shellpoint Mortgage - Refuses to pay my City taxes despite $ being escrowed in excess of amount....

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

September 6, 2016 - Our mortgage servicer, - - -, sold our mortgage to Shellpoint Mortgage Servicing in - 2016. We sold our house at the end of -. Our title company ( - - here in - ) paid off the exact amount owed to Shellpoint to pay off the mortgage in full. We received a letter from Shellpoint in - stating we had to provide proof of homeowner 's insurance. I called Shellpoint. The rep would not identify herself. She stated that we still owed about $1600.00 on the mortgage to consider it paid off in full. I advised that we paid off the exact amount due and she stated we still had a ...

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