Shellpoint Partners, LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Shellpoint Partners, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New York

I am a customer of Shellpoint Mortgage Servicing and have had issue with my escrow account since -/-/-. Initially Shellpoint did not pay my village property taxes when they were due in -/-/-, even though they deducted the money from my escrow account. I did not find out that this occurred until the - sent me a letter stating I was in default and if they were not paid, my name was going to be printed in the newspaper. I immediately contacted Shellpoint on -/-/- and provided a copy of the letter I received from the village. - days later they paid my taxes ; HOWEVER, they deducted the money from my escrow account AGAIN and never gave me a credit for the tax bill that was never received by my village in -/-/-. At that point they reanalyzed my escrow account and increased my payment because my escrow account was short due to their error. I am owed $1800.00 back into my escrow account and my payment lowered to its previous amount. I have called customer service now 3 times to get this fixed and every time they tell me it 's being escalated to a supervisor, but I have seen no correction and have yet to receive a phone call. I want this fixed immediately and a phone call confirming this. Thank you.

Shellpoint Partners, LLC customer in New York
Mar 28, 2017

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Shellpoint Partners, LLCComplaint HistoryComplaints3/201311/20133/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Shellpoint Partners, LLCLoan servicing, payments, escrow account98.5%0.3%0.9%0.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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