Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

Shellpoint Mortgage Servicing - - - -, OH - Phone : - I wrote Shellpoint by USPS on -/-/- about a lower APR on the - - - property and they called me, but did not offer a lower rate. I wrote them again on -/-/- about correcting the maturity date on the same property and received no phone or written reply : There has been an error in the maturity date of 30 years from - of my two first mortgages. I live at - - and my son lives at - -. Please send me the following information for each of the two loans ( - - - -, OH - account # - and - - - -, Oh - account # - ) : The house my son lives in, account # -, still has the original APR rate from the origination - date and never received H.A.R.M. Since the terms and monthly payments did not change, the maturity date of - should not have changed either. Why is the maturity date - and I have already paid 11 years on this loan?


I have been retired since -. I am - years old and my mortgages have the sharecropper effect of never being paid off. I do not want to pass away and never truly own my home nor leave my son debt strapped with mortgages. I purchased the - - - home in - with the original maturity date of -. I purchased the - home in - by using my - home. Please explain why the - maturity dates of both homes did not maintain their original maturation date ( especially the - home ). When will the errors in the maturity dates be adjusted ( especially the - home since its APR, terms, and payments never changed from - like the - home changed in - )?