Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

I received another completion package yesterday, -/-/-, from Shellpoint requesting the same information that I sent them on -/-/- However, this time, there are additional documents required to be submitted ( boarder rent letter, copy of mortgage statements ). It appears Shellpoint 's intent is that I never have a complete package. I am rattled and baffled by the recurrent request. Today I sent them a copy of my hospital stay on -/-/- due to - ( - ) because of my mortgage -. The hospital report should be included as part of my already submitted hardship statement. - - - is an - -. My previous complaint # - and - have not resolved my mortgage -. Shellpoint 's past and current delay tactics are unfair and unjust.


federal tax return yet because the deadline is -/-/- In the previous mailing I signed for Shellpoint to receive a transcription of my -/-/- and -/-/- federal returns. My banking is done online and the monthly statements are printed from my online account. A resubmission of the following documents were enclosed : Completed and signed Uniform Borrower Assistance Form Signed copy of my most recently filed personal -/-/- federal income tax return including all schedules and forms Copy of my most recent bank statements dated less than 90 days old at the time the complete package is received Copy of a letter from the Social Security Administration office verifying my social security number on an executed copy of Form - ( dated less than 90 days old at the time the completed package is received ) Copy of the benefits statement or letter from the provider that states the amount, frequency, and duration of all benefits received. This is verified and highlighted on my bank statements. Copy of my most recent bank statement showing receipt of such payment Copy of the lease agreement and two months proof of rental payment, i.e. bank statements. Verified and highlighted on my bank statements Boarder Rent Letter - my son rents the house and his $ - monthly payment is shown on my bank statements as a transfer. I highlighted that for you as a transfer between our accounts. Copy of the mortgage statement showing the principal, interest, taxes, and insurance amounts ( must be dated less than 90 days old at the timer of the complete package is received ). I have included this time the - second mortgages as well as the Shellpoint first mortgages for - - - and - - - -, OH -. I sincerely need relief. Why is n't Shellpoint willing to help me when I have so dutifully paid the mortgages on both properties without default from my - income since -/-/-? - - - ( Account # - for - - and Account # - for - - - -, OH - )