Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

My mortgage was charged off by - the lender in -/-/-. In -/-/- Shell point Mortgage servicing was trying to collect this debt for the - I made a offer to settle the investor accepted the offer and then Shell point notified me of the charge of in -/-/- by the investor and disregarded my offer to settle. Now that the debt is charged off by the investor I want the mortgage released by the investor. I have contacted Shell point several times and have now been instructed by them to put the request in writing under ORC 5301.36 the investor must release the mortgage. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of $250.00. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36.