Shellpoint Partners, LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Shellpoint Partners, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account New York

- was offered a loan modification with a down payment of $9300.00 from - with a down payment. - sent - the check they cashed it and they never gave her the loan modification. Then she was transferred to another servicer and it has been an on going process of trying to get her loan modified as well as trying to find out what happened to the $9300.00 and why did - take her money and would not talk to her after they received her money.

Shellpoint Partners, LLC customer in New York
Mar 01, 2017

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Shellpoint Partners, LLCComplaint HistoryComplaints3/201311/20133/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Shellpoint Partners, LLCLoan servicing, payments, escrow account98.5%0.3%0.9%0.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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