Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My mortgage servicing was transferred to Shellpoint Mortgage Servicing on - -, 2016. My loan balance on - -, 2016, prior to the service transfer, was $290000.00. After the transfer, Shellpoint recorded my loan 's balance as $720000.00, missing $420000.00 in transactions that posted in -, prior to the transfer. Working with them to resolve the incorrect opening balance took many phone calls and emails. The missing transactions were finally applied to my account on - -, 2016. However, Shellpoint recorded the missing transactions as having occurred on - -, 2016, resulting in accruing interest against $720000.00 for the 16 days, about $1000.00 more than should have been. I have made many attempts by email and by phone to resolve this issue. My emails have remained unanswered, and my phone calls resulted in a relayed message from a loan officer stating that the interest calculation is correct. I left a message with loan officer to return my call and followed up with another email. They are refusing to correct the dates of the transactions that occurred prior to - -, 2016.