Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

-/-/- I called Shellpoint Mortgage to inquire about getting rid of PMI payments. I was told that I would need to pay for an appraisal at the cost of $400.00 to determine the value of my home. On -/-/- I sent a written request to Shellpoint requesting a home appraisal. Shellpoint ordered the appraisal and the home appraisal was completed -/-/-. On -/-/-, after not hearing anything, I called to inquire about my appraisal. I was told that a fee of $620.00 was due for the cost of the appraisal, and only after that fee was paid I would get the results of the appraisal. I asked why the appraisal fee was so high and was told that they could not give me that information, nor was there anyone who they could forward me to who could. I also inquired about the bill that I never received for the appraisal. I was told that the bill would be on my -/-/- statement. My first concern is the cost of the appraisal. The going rate for appraisals on a single family home ( my home at less than - ft. ) are $300.00 to $400.00 at most. I do n't know why they are charging me $620.00. My second concern is that my appraisal was completed -/-/-, if they are sending me a bill -/-/- it looks like they want me to continue paying PMI at least 3 months after my appraisal was completed.