Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

My mortgage was purchased by Shellpoint Mortgage Servicing in late 2016. My mortgage was set up with an escrow to handle tax payments. The first tax payment was due - and that deadline was missed by Shellpoint. Note that the tax payment due was $23000.00 and the amount held by Shellpoint already in Escrow is $34000.00 so there is plenty of my money to pay the bill already deposited. Due to being late that tax payment due has increased to $24000.00. I have called Shellpoint several times ( dates may be 1-2 business days off ) -, -, -, -. I have been apologized to each time and they say things have been " escalated ''. I have been told it will be resolved in 7-10 days ( - call ), check is scheduled to go out - ( - call ), and now no one knows what 's going on as none of these things have happened. I have asked to speak to a supervisor multiple times and was successful only once - with a gentleman named -. He was professional on the call & promised to get it taken care of and said he would call me back the following day - the call back never occurred and I was just told by another customer service person my payment would not be going out today as the tax department is now closed for the day. - has been unavailable to speak to me all day today when I 've asked. No other supervisor is available either when I ask. No one can answer if my tax bill will be paid and when, despite Shellpoint having over $34000.00 of my money set aside for exactly that purpose. If not paid by - there is another penalty raising the bill to $25000.00. I am now getting overdue payment notices to my home and also solicitors contacting me to give loans due to my overdue tax status.