Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Wisconsin

My mortgage note was recently tranferred from - mortgage servicing company to another. It was with - - -, but as of this month it is now with Shellpoint Mortgage Servicing. I have an interest only loan based on - rates. The rate for my last payment to - was -. My payment was -. My mortgage is $250000.00. That has been pretty consistent for the past couple years. My current rate under Shellpoint is -, yet they debited $1800.00 from my checking account for -, approximately $1000.00 more than what should have been debited. I canceled the automatic debit and contacted their servicing department. They had absolutely no explanation why they were debiting $1800.00 from my account and why the same was scheduled for -. I asked several times to speak to a manager. They could n't give me anyone to talk to. I was put into voicemail. I tried calling again the next day and had the exact same results. I am currently trying to refinance with a local bank, but I feel that $1000.00 was stolen from my account by Shellpoint and that they had every intention to do it again in -. I need help getting back the money they stole from me for -. I 'm at a loss right now as to what I should do next.