Selene Finance consumers have reported over 523 official complaints. Out of the 523 consumer complaints against Selene Finance, 24% were disputed by the consumer (i.e. the consumer was not happy with how Selene Finance responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Selene Finance resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan modification,collection,foreclosure | 258 | 24% |
| Loan servicing, payments, escrow account | 215 | 23% |
| Settlement process and costs | 16 | 31% |
| Other | 13 | 15% |
| Application, originator, mortgage broker | 9 | 33% |
| Credit decision / Underwriting | 5 | 0% |
| Disclosure verification of debt | 3 | 33% |
| Cont'd attempts collect debt not owed | 3 | 67% |
| Communication tactics | 1 | 0% |
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Stop CallsSelene Finance Mortgage loan servicing, payments, escrow account December 1, 2016 - In - of 2014, I received a delinquent notice from - -. I was informed that my note had been sold to - by -. I informed the customer service rep that I had not received a letter informing me of my note being serviced by a new provider and that I made my house payment on time to LoanCare. When - purchased my loan, I called them to find out what was going on. A - rep told me that I had no escrow balance, no homeowner 's insurance, and they were charging me their hazard insurance. A - rep told me to resolve my escrow issue I would have to contact -. When I contacted -... |
Selene Finance Mortgage loan modification,collection,foreclosure June 3, 2016 - Selene Finance and - got my Discharges bankruptcy for a Mortgage loan from - - - and Selene has me on all - credit reporting agency that I owe the mortgage like - giving me bad credit ... I would like my credit fixed ASAP and Selene to be sued so I can buy the house I was shot down trying to get a mortgage because of these crooks. It was all set to go and the final credit repot was pulled and they just did this to me -/-/2016 I am not happy ... we will be homeless because of them we gave notice on out apt . to move into our home that was denied now because of Selene Finance... |
Selene Finance Mortgage application, originator, mortgage broker June 2, 2016 - FHA Case No. - - - Address : former address to property was - - - - FL. -. Present address : changed to - - - - FL. - By Introduction, my name is - - and I became a homeowner in - 2001. I went through the process with a non profit organization by the name of - - - located in - Florida. - - - assisted me with preparing me to become a first time homeowner. Being a single mother, this was the American dream coming true.The name of the mortgage company which is no longer in business as called - in - Florida. I fell behind... |
Selene Finance Mortgage loan servicing, payments, escrow account June 2, 2016 - We purchased our home in - with the mortgage originally serviced by -, - and - which was sold to - - - in - - and never reported late by either company. With - - -, we were not considered late until the - of the month. We paid no later than the - of each month. The mortgage was sold to Selene Finance who has reported us as being 30 days late on multiple occasions. We have attempted to pay within the 15 day window via their website - which regularly throws error messages or logs us out. I 've worked as a - - for more than 10 years and can say witho... |
Selene Finance Mortgage loan servicing, payments, escrow account May 27, 2016 - I have been with Selene Finance for a year or so now and everything was going well. About three months ago they sent me a letter along with a certified letter stating that if I did not send my payments by the - of every month that their would be steps taken. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. I would always send it before the month was up so it did not show on my credit report. I ignored the letter and threw it away. Little did I know that they would stop sending me statements. For -/-/- and -/-/- I di... |
Selene Finance Mortgage loan modification,collection,foreclosure May 20, 2016 - I applied for a loan modification thru the hamp program, My current mortgage went from - to $1200.00. Its still 46 % of my income. I did not receive any financial relief with the program that I applied for. I am also question the current interest rate that went from - to 4.250 % The current marrket rate is 3.4 %. The servicer of my loan is not giving me any relieft what so ever regarding my current loan. I am need of help as soon as possible.... |
Selene Finance Mortgage loan servicing, payments, escrow account May 16, 2016 - Selene finance has now stopped excepting our mortgage payment. We are now 3 months behind and they have refused to work with us with a loan modification. We attempted to make - FULL payments and have been refused. Selene is now telling us that we can be foreclosed on.... |
Selene Finance Mortgage loan modification,collection,foreclosure May 14, 2016 - My attempts to modify my mortgage failed due to not enough income. Due to death of a child and then loss of income & medical issues as well as divorce the household income was no longer the same or enough to qualify for the loan modification. I moved fwd with list & advertising my home for short sale. There have been multiple offers on my home but they have been declined by the bank twice. I have done everything the bank has asked of me. According to my attorney the bank negotiator the bank has indicated it would be " better for them to foreclose than to do a short sale ''. This is NOT fair. I... |
Selene Finance Mortgage loan modification,collection,foreclosure May 14, 2016 - I am a - woman, - years old and -. I have been trying to get my home modified since -/-/-. I had zero luck and it was very hard for me to get around my house to fax all the documents they had always requested over and over. I am in a wheelchair and live alone ; I have to wait for my son or daughter to come home from work and help me, if they were not too tired. I did everything my lender they had asked me. On -/-/-, my lender, Selene Finance, denied my loan modification request stating that I had " insufficient income to support a modified payment ''. They calculated my ... |
Selene Finance Mortgage loan servicing, payments, escrow account May 12, 2016 - I just called in to schedule a payment with my mortgage company and they are refusing to take the payment unless I can bring my account fully current all at once. We are 4 months behind and also owe this month ( 5 months worth ). We only fell behind because we were in the process of working with our mortgage company to get our loan modified. This process took over a year and, in the long run, they cancelled our modification without our permission because we fell outside of their timeline due to the fact that we were waiting for them to respond to something we requested in writing. I have made ... |
Selene Finance Mortgage loan modification,collection,foreclosure May 11, 2016 - I have been trying to apply for a modification for the last three years. The required documents that the lender needs was requested by the lender every month for 12 months and then in the 13th month I would be denied for incomplete documents. The lender stated that in several of the 12 months that the documents were complete. I and my Hud counselor are having this problem.... |
Selene Finance Mortgage loan modification,collection,foreclosure May 6, 2016 - In late - - - I heard on - that the government had opened up help for homeowners with mortgages that are much larger than the current market value of their home. At the time we owed $ - on a house that was only worth $ -. We called our lender & requested a modification that would reduce our principal balance to more closely align with our market value. In - - we were assigned a single point of contact, - -, & he told us that in order to qualify for this modification, we had to be behind on payments. He suggested we allow our mortgage to get behind by at least 1 mo... |
Selene Finance Mortgage loan modification,collection,foreclosure May 6, 2016 - - - serviced transferred a loan during a loan mod review 2 weeks before foreclosure deadline. We had been under going a review atleast 2 months 6 weeks before and file was complete. When we called Selene Finance whom the loan was transferred to, they said loan mod was denied and no time for any other options. I requested a last ditch effort to atleast help client get a short sale approved in order to avoid foreclosure, and they have never tried to postpone a sale before. This is their first Foreclosure date and we are asking Selene Finance to give us one shot at this. The seller is singl... |
Selene Finance Mortgage settlement process and costs May 4, 2016 - My Loan with this company was fully paid off several months ago ( - - ), I have since been requesting proof of this I called several times, they would put me on hold for an extended time, transfer me from department to department with no help, and finally some one would promise to provide the information, but to date nil. I just reached out to them today -/-/-, spoke to four persons ( names ) and when I indicated that i 'm recording the call, I was abruptly disconnected from the last person. I have been patient, but this practice is unacceptable, I needed this information for my... |
Selene Finance Mortgage loan servicing, payments, escrow account May 1, 2016 - I had made my third trial payment with - - - Mortgage and called several times to find out if they would come up with a plan they said they would instead right after the 3rd trial payment I was sent a letter that my mortgage was assigned to Selene Finance and when I called Selene Finance although I had a trial payment plan they had no clue what was going on said I should continue with my trial payment plan And when ending of - came so I can make my fourth payment the customer service at Selene Finance said my information wasnt in the system. I called several times but no help and t... |
Selene Finance Mortgage loan modification,collection,foreclosure April 29, 2016 - Mortgage company refused to honor deed in lieu agreement although the agreement was returned by deadline and I have complied in every aspect with the agreement. They have attempted to foreclose on my property although I qualify for the HUD Home Affordable Foreclosure Alternative program so they can cashout on FHA Insurance ... |
Selene Finance Mortgage loan modification,collection,foreclosure April 29, 2016 - I have a mortgage loan that is delinquent not by my hands. I have received state assistance for the past year and tried working with the mortgage company for some kind of relief. They have not returned any calls I get statements mailed stating I owe one amount and when I call customer service they say a different amount. I have owned my home for 22 yrs. I have recently accepted new employment which will enable me to make my payments. I have called to work something out with them the only thing I am getting is a run around. The worst thing about this is this company is only the servicer of the ... |
Selene Finance Mortgage settlement process and costs April 26, 2016 - I am selling my home to the current occupant of the house.The buyer has been going through the process of securing a loan through the V.A. -/-/-, I was put on long-term - due to -. I needed to move to - to be near my family, and moved in -/-/-. I tried repeatedly to contact - to discuss my account. - intentionally avoided communicating with me. In -/-/-, - had put my house up for auction in a foreclosure. I found out about the sale date from the occupant questioning one of the many people driving by and photographing the property. With the help of the - Att... |
Selene Finance Mortgage loan modification,collection,foreclosure April 25, 2016 - I have a HELOC with - - - and I was approved for a trial loan modification with payments of $3100.00 starting - -, - through - -, -. I made the first trial payment to - - - on - -, - for the - -, - payment and on - -, - for the - -, - payment. I received a transfer notice from - on - - saying my loan was being transferred to Selene Finance effective - -, -. Selene would n't accept my third trial payment due for - -, -. A new assignment of the Note was recorded on - - with - - as th... |
Selene Finance Mortgage loan servicing, payments, escrow account April 21, 2016 - In getting the necessary paperwork for a mortgage refinance, the Bank that is doing the refinance ( - - Bank ) requested a loan payoff statement from the current holder of the loan ( Selene Finance ) on - -, 2016. - - Bank has made at least - follow-up requests and Selene has still not provided the statement. I called Selene personally on - - and again on - - virtually demanding a response. Their response to me on the - was that it would take a minimum of five days. After I demanded that the clerk follow up with a supervisor she came back on and said that I ... |
Selene Finance Mortgage loan modification,collection,foreclosure April 12, 2016 - To whom this may concern, We are terrified that Selene Finance has engaged in unlawful foreclosure against our property. Our mortgage was transferred to Selene Finance in -/-/- from - - -. Our nightmare started on - -, -, when we had a house fire. We tried contacting Selene to notify them of the fire because the homeowner 's insurance was escrowed in our mo. payment and we needed to notify the insurance co. of the fire & damage that had occurred. After several days, Selene told us that an insurance adjuster would be coming out between -- on a particular date but... |
Selene Finance Mortgage loan modification,collection,foreclosure April 8, 2016 - PLEASE DO NOT REJECT THIS COMPLAINT. THE LOAN/ACCOUNT IS IN - - - NAME AND I 'M - - THE RIGHTFUL OWNER AND THE ONLY OWNER TO THE PROPERTY SECURED BY THE CURRENT LIEN. I 'M NAME IN THE FORECLOSURE ACTION / LAWSUIT AND I HAVE ATTEMPTED TO RESOLVE THIS MATTER. I have tried to save my home for nearly 2 years or more now. I have continued to receive the runaround from the following parties - - with The - -, Selene Finance and their various representative, - Mortgage - -. I provided all the documentation that was asked of me to include a plan to resolve the mortg... |
Selene Finance Mortgage loan servicing, payments, escrow account April 6, 2016 - On - -, -, I suffered a loss of personal property due to fire. This personal property was covered under my homeowners insurance policy with - - Virginia - - -. When I contacted the insurance company I was informed that my policy had canceled back in - of - due to " Non payment of premiums '' On - -, -, I contacted Selene Finance my mortgage servicer who maintains the escrow account for my homeowners insurance. From the on set, Selene Finance maintained they paid the policy and had confirmation of policy being active as of - -, - - - -, -... |
Selene Finance Mortgage loan servicing, payments, escrow account April 4, 2016 - My mortgage was transferred from - - - to a firm, unnamed, serviced by Selene Finance, - - -, - - -, -, T-, -. During the handover of my mortgage to Selene, either - did not hand over the credit for the - 2015 payment I made, or Selene received it and did not credit it to my account. For almost nine months, while I have made monthly mortgage payments, - has keep my account as " past due '' because of this error, and has threatened to put my home into foreclosure. As a result, my credit remains damaged, on an on-going basis. In addition, Selene held on... |
Selene Finance Mortgage loan servicing, payments, escrow account March 28, 2016 - We are filing a consumer complaint against our mortgage servicer Selene Finance ( SF ) due to payment misapplication and unclear escrow charges and fees. Our loan was approved to make payments in the amount of $1000.00, however in the interim our loan was sold and or transferred to SF from - - - - - - prior to the loan modification being made final. While completing trial payments for our approved loan modification with - starting on - -, -, our loan was sold before we could complete the entire process. Our loan was sold to SF, on - -, - while still mak... |
Selene Finance Mortgage loan servicing, payments, escrow account March 25, 2016 - I wish to submit a formal complaint against my lender Selene Finance -. They have been a pure nightmare for me and my family since - - - transferred my loan to them in 2013. The customer service representatives are not very helpful at all and they tend to practice lying about mailing out any information requested by me, the homeowner. I have called numerous times in regards to my loan modification process. I was misrepresented as to the timeframe of when I needed to start the loan modification process. They have intentionally not been applying my mortgage payments in a timely matte... |
Selene Finance Mortgage loan modification,collection,foreclosure March 24, 2016 - My wife is - and I am - years old ; we are forced to leave our home by - -, -. The finance company that bought the mortgage has refused to refinance our mortgage ; they mislead us and dragged us along since -/-/-. We have been requesting them to refinance the mortgage at the current market price since -/-/- ; they played us and kept on asking us to provide paperwork package, we have done what they asked for approximately - times and every time they led us to believe that they will refinance if we submit the paperwork. The only response we got from them, every time w... |
Selene Finance Mortgage settlement process and costs March 24, 2016 - Back in - my home was burglarized and caught fire. We lost everything that was in the home except for the clothing that we took on an overnight trip with us out of town. We was put up in a hotel for almost 2 mths and during that time we was only given $2500.00 from our insurance company until they finished there investigation ( which took 6mths ). During that time our funding was limited therefore we had to use some those advance funds from the insurance company to purchase clothing, appliances, personal items, Rx medications, formula, bottles, -, an apartment, school books and etc. Du... |
Selene Finance Mortgage loan servicing, payments, escrow account March 15, 2016 - I have been ordering a payoff statement from Selene Financial since - - and still have not received it. I need the statement to complete my refinancing. Today ( - - ), Selene told me it would be another week ( 5-7 business days ). ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 15, 2016 - My lender Selene is discriminating against me and going against the CFPB guidelines. I originally submitted my packet in - -, 2015 and i had a foreclolsure of - -. They closed out my modification because they recvd packet 35 days before the sale date. I filed Bankruptcy and my case was reopened in - - - - my - party spoke with - and he advised her to send in updated paychk stubs and i faxed them over to her on the - and she faxed and emailed them on the -. She called on the - to confirm that they recvd docs and the advised her that the mod was closed out ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 14, 2016 - We have had issues with Selene Finance ever since our mortgage was sold to them. There are some charges on our mortgage statement that they ca n't seem to explain. My first request went out in -, 2015 and we have still have not gotten an explanation to date. Back in - of 2015, they responded that further investigation is needed. I believe the charges are bogus and fabricated. I contacted them again last week, and received a letter in the mail that they are looking into it. ... |
Selene Finance Mortgage loan modification,collection,foreclosure March 10, 2016 - I have been trying to sell my home for 4 years now with no happy resolution. My home loan was through - - - who constantly told me they were missing paperwork for my short sale package. My loan was bought by another company, Selene Finance. After they approved my short sale, I had a buyer. We were due to close the selling of the house for months as Selene kept delaying the final paperwork. After six months, the buyers walked away. They, and I were overly frustrated that the closing paperwork kept getting delayed. Here I am, an - service member - and I own a property that I ca n'... |
Selene Finance Mortgage loan servicing, payments, escrow account March 2, 2016 - My mortgage servicing was sold to Selene Finance by - in -. - had approved a loan modification and I had been paying them, without incident when they sold. One month into my relationship with Selene they raised my monthly payment by over $300.00 claiming an escrow shortfall. I sell real estate and am hearing more and more of my customers complain about the pattern of changing mortgage terms. It is not unique to Selene but other mortgage companies are doing it too. Please look into this housing fraud scam immediately!. Thank you! ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 1, 2016 - My Loan Modification finalized after a 3 month trial period, and new loan terms effective -/-/- at which time the loan was to be brought current and all trial period payments applied. Selene Finance has been holding my mortgage payments in a suspense account, not applying them, since -/-/-.No Interest has been reported to the IRS for -/-/-. Selene has also been reporting this loan delinquent since -/-/-. Both instances are in direct breach of the loan terms agreed upon. This loan was not finalized in a timely manner nor has the terms of the loan contract agreed u... |
Selene Finance Mortgage loan modification,collection,foreclosure February 17, 2016 - - - - sold our mortgage to Selene Finance on -. We were 1month behind on payments at time. Despite our efforts we could not catch up and were being charged unexplained fees from Selene, they also mishandled our insurance payment that year. We were approved for a mortgage modification on -/-/-, with a trial payment period of 3mths -/-/-/-/-/-/-/-/-. They put new adjusted payments in an unapplied account, then said our -/-/- payment was returned for ins. funds-our bank statements shows it cleared. -/-/- they sent a notice of default with intent to accele... |
Selene Finance Mortgage loan modification,collection,foreclosure February 11, 2016 - Our property is in Tn, and we had to leave due to my health in - of -. Leaving our sons to take over the mortgage payments and utilities and all of our belongings. Everything was going fine until we got a couple months behind in our mortgage. The original mortgage holder sold the mortgage to another company without our knowledge. When we found out, we tried to work with them and we told that they do n't make arrangements. They want the whole arrears or nothing. The loan holder is a - Veteran and there is no way to come up this kind of money. We even gave them new our address away fro... |
Selene Finance Mortgage application, originator, mortgage broker February 11, 2016 - Selene financed submitted a letter dated -/-/- concerning Case # - on -/-/- ( Validation of Debt Notice ). This letter was never delivered to me. We were not given the opportunity to dispute this debt since Selene DID NOT send it to us. If it had been sent, We would have definitely disputed the amount. We were current on our mortgage until -, -, when we fell on hard times. We were granted a Forbearance from - - through - -, which we satisfied, therefore, how can Selene say we are in default beginning - -? -! Now - entities are Dual Tracking - ... |
Selene Finance Mortgage loan servicing, payments, escrow account December 10, 2015 - To whom it may concern : After several years I am finally able to refinance my mortgage. In requesting my payoff there was a " corporate fee '' /escrow fee added to my outstanding mortgage balance of $11000.00 that according to the current loan servicer - - was transferred from Selene Finance - -/-/2011. I recall I used to pay my own property taxes and insurance directly, when my original loan originator - - sold my servicing to Selene they began to impound my property taxes and insurance. There was an arraignment of escrow payment to cover the amount that was paid out ... |
Selene Finance Mortgage loan modification,collection,foreclosure December 9, 2015 - My loan was originally with - - -. After putting in at least - modification packets it was sold to a company called Selene Finance in -/-/-. I received a letter stating that my most recent modification packet was also sent along with our loan. However of course Selene says it did n't receive the information so we had to resend a new packet to them. All of this information was sent and now we are being told after receiving a letter with a check off list of all the documents that were sent that they do n't have them and we are to overlook the letter. That 's not the worse part o... |
Selene Finance Mortgage loan servicing, payments, escrow account November 23, 2015 - I was in the middle of - loan servicing awaiting decision for a loan modification and the loan was sold to Selene financial. The escrow payment increased over $400.00 putting me into a greater default position. I have been trying to get out of this ARM loan for the past 12 yeears. Denied due process for a modification because I wanted only outside inspection of my home. Selene Finance sent Default letter before 120 days and started foreclosure proceedings. ... |
Selene Finance Mortgage loan servicing, payments, escrow account November 17, 2015 - This is my statement of what happened concerning my loan for the property. It shows the timeline of events, the negligence - - and - - - showed while servicing my loan. Selene Finance is my current servicer and will not help me. I refinanced my mortgage -/-/-, -/-/-, - was raided by the FBI. I began getting notices from many companies claiming they now owned my loan. I got a call from - stating that they had my loan, but it was my OLD loan. I explained to - that I had refinanced and they had the information for a loan no longer existed. I started getting i... |
Selene Finance Mortgage loan servicing, payments, escrow account November 12, 2015 - Selene Finance is two months delinquent with our Escrow refund after we left the company ( also due to their terrible service ). We received a letter stating the refund was sent on -/-/-, and have called them over 10 times since then, assured each time that the payment would be remitted. They will not disclose to us what notes have been taken on our file, and are not remitting our money. ... |
Selene Finance Mortgage loan modification,collection,foreclosure November 11, 2015 - On multiple occasions, emails and phone calls were placed re the modification review. No regard or courtesy acknowledgment was received regarding the status update. The medication review was denied. -/-/-2015 : Faxed the Modification Package -. Confirmation of receipt of - pages was emailed -/-/2015 - ( - ) - ( - ) - - Successfully Sent-/-/-2015 : Emailed - requesting confirmation of receipt and status update of the modification review. No Response-/-/- : Faxed the Modification Package to Selene Finance -. Confirmation of receipt below : -/-... |
Selene Finance Mortgage loan modification,collection,foreclosure November 4, 2015 - SELENE FINANCE is reporting the credit agencies that I have a delinquent mortgage with them. However, SELENE FINANCE acquired the mortgage from - - after the house was sold at foreclosure and the lien released. ... |
Selene Finance Mortgage loan servicing, payments, escrow account November 2, 2015 - Previously I was utilizing a lawyer to prevent a foreclosure on my house. As of - -, 2015 I am no longer using legal services. Prior to - - I had requested multiple times to get a lost mitigation package. The person handling my account would not respond. I called and left messages, emailed and faxed many times but I was ignored each time. Several times my husband called and was ignored too. Our circumstance has changed and now we have a little more finances to work with but the mortgage company wont take the time to hear our pleas. ... |
Selene Finance Mortgage loan servicing, payments, escrow account October 29, 2015 - For the past 14 months Selene Finance has not been accurately reporting payments they have received. We have been paying them on time every month, and they have been sending delinquency notices to each credit bureau. They also claim that we owe - dollars when in fact they are holding it in a suspense account and are not applying the funds the way they should. When we call them to rectify the situation, which are monthly calls, we are told it will be 30 days before we see the problem has been corrected. 30 days has come and gone 10 times. ... |
Selene Finance Mortgage loan modification,collection,foreclosure October 22, 2015 - - - company sold my mortgage loan to Selene Finance. My loan was modified under - - company. Selene has done the following since they purchased the loan ; 1, ) Did not honor the modification2. ) Added $140000.00 to the balance of the loan3. ) Increased the interest rate from 3.00000 % to 7.625 % 4. ) Did not pay the real estate taxes per mortgage ( from escrow ) ... |
Selene Finance Mortgage loan servicing, payments, escrow account October 19, 2015 - When checking my credit report, I found that - said my mortgage account was closed when it was not. I filed a dispute and they corrected it, and now shows that account open, but now they have dropped my credit score - points because of it. Even though I am paying it on time, and it was their mistake in the first place, I do n't understand why this adversely affected my score. ... |
Selene Finance Mortgage settlement process and costs October 7, 2015 - We are a restoration company and we did repairs for a homeowner after a fire. Their homeowners insurance carrier paid the claim and as usual the funds came in a check with the mortgage carrier named on the check. Selene Finance has been holding the funds for nearly 8 mos. and is refusing to pay out. We have complied with dozens of requests, repeatedly, submitting the same paperwork and the same authorizations. For 4 months now we have been stuck in a cycle of Selene saying we are not on as a third party to speak to. We submit the authorization again, and they ask for the entire package to be s... |
Selene Finance Mortgage loan modification,collection,foreclosure October 1, 2015 - I was working with a law firm for a modification on my home. This started -/-/2015.my trial period was -/-/-, -/-/-, -/-/- which the payments were made. I was supposed to receive my finalized paperwork which I have not received. -/-/- I noticed my mortgage statements were showing in arrears of $10000.00. I contacted the law firm and they submitted everything that was needed and this was finalized, so we thought. ... |
Selene Finance Mortgage loan servicing, payments, escrow account September 27, 2015 - I have been informed that our home mortgage have not been properly handled during the modification back in -/-/-. My wife lost her job in -/-/- due to being laid off. Once we discovered she lost her job we immediately call - - - about our income change. That 's when we decided to go through the modification process. We never stopped making our payments. We did not have the income to pay the full amount so we paid half the mortgage payment to keep some form of payment documented. - - - said the amount of the money we were paying would be added to the end of our loan ... |
Selene Finance Mortgage loan modification,collection,foreclosure September 24, 2015 - My mortgage was with - - - after being sold -. In -/-/- I applied for a mortgage modification due to the downturn in the economy. After 4 years of submitting the same information over and over, I gave up and offered them a deed-in-lieu of foreclosure in return for a $10000.00 relocation assistance. I was then told I had to go through a short sale period first, which I did. At the end of that time, I worked with - on the deed-in-lieu and executed that on -/-/- & I vacated the home on - - as instructed by -.. That document was never recorded, the relocation as... |
Selene Finance Debt collection cont'd attempts collect debt not owed debt was discharged in bankruptcy September 17, 2015 - I received a phone call today from Selene Finance attempting to collect a debt discharged in bankruptcy. My mortgage. Attached also is a copy of a letter I received on - -, 2015. I do n't understand why it is taking so long to foreclose on that house. ... |
Selene Finance Mortgage loan modification,collection,foreclosure September 11, 2015 - I have been trying to get a modification for my home primary residence '' for over a year now. I send the documents that the servicer SELENE FINANCE '' requests, but they continue to ask for the same documents on a repeated bases, nothing seams to move in the direction of a modification. I was told that the file would go to underwriting, but then they say that more documents are needed, and then they ask for the same documents. I have a foreclosure sale date scheduled for - - 2015. ... |
Selene Finance Mortgage loan modification,collection,foreclosure September 11, 2015 - The issue that I am having with Selene Fiance is unprofessional service and avoidance of reviewing my updated documents that were requested of me to send for a modification that would enable me to keep my home. I am working with a HUD approved agency and I have signed a completed package and dated with all information requested three times. The first - was rejected and I filed an appeal with additional income included which was rejected for insufficient income and I complained to my counselor and Selene. My counselor spoke with Selene Finance and they acknowledged that it was an oversight o... |
Selene Finance Mortgage loan servicing, payments, escrow account July 15, 2015 - Effective - -, 2014, Selene Finance LP took over my mortgage loan from - - -. Since this time and to current date, I have been in dispute with Selene Finance LP regarding my mortgage payments. It is still unresolved even after multiple attempts and providing them with the proof of payment. My last bank statement included a delinquent notice that I am late on my mortgage payment and that failure to bring my loan current may result in fees and foreclosure. ... |
Selene Finance Mortgage loan servicing, payments, escrow account July 10, 2015 - - was the originating mortgage holder and they did not pay my taxes after all monies were escrowed. they sold my loan to selene finance and they paid it after - said they would but did not, but they paid it from my escrow acct not from funds received from - and now have a shortage in escrow. selene finance then hit my escrow acct - for homeowners insurance, was late with it and only paid it once in 2013 as the insurance company never received the second payment. now escrow is short yet again and my payement went up $200.00 + a month. i have been trying to get this fixed to no ava... |
Selene Finance Mortgage loan modification,collection,foreclosure July 9, 2015 - I fell behind on my mortgage -/-/- as a result of a significant piece of my income being removed. In - - - started foreclosure procedures against me and at that time, I filled out the paperwork for a loan modification. I sent the hardship letter and all documents they requested. They approved the loan modification on a trial basis. I had to make - payments in -/-/-, -/-/- and -/-/- -. I did this by calling them as instructed, paid it over the phone, once cleared they provided me a confirmation number and I recorded that, as well as, the agents number. In -/-... |
Selene Finance Mortgage loan servicing, payments, escrow account July 6, 2015 - I received the response to my prior complaint ( - ) and after reviewing the documents the status of my complaint remain the same. Selene Finance sent the - set of loan modification documents with changes to a few pages. The - set were clearly the ones that were never sent out because not only did the dates reflect it Selene Finance did n't take the time research the title/deed to show - - was no longer listed on the property. The second set of documents that were sent only changed the first page without making all of the changes. The third set reiterates what is obvious about -... |
Selene Finance Mortgage loan modification,collection,foreclosure July 6, 2015 - I am filing a complaint against Selene Finance due to the fact that I am going through a modification but I am being foreclosed on - -, 2015. When my account was transferred to Selene from - - -, I was going through modification. I told Selene that I wanted to do a Deed in Lieu but was told I had to go through the other modification processes first, trial modification, short sale, then Deed in Lieu. Went through the trial modification. Submitted financial documents. My representative - - got with me and determined that my finances did n't allow me to be able to pay the $9... |