Mortgage Review

Review and analysis of 175,022 consumer complaints for 997 mortgage financial institutions

Worst Mortgage Companies

Hallmark Home Mortgage, LLC
Consumer Real Estate Finance Co.
BWW Law Group, LLC
Charles Schwab Bank
Guaranteed Home Mortgage Company, Inc.
Watermark Capital, INC.
Aspire Financial, Inc.

Company

Explore common Mortgage complaints by state. On average, California, Texas, and Florida have the highest percentage of consumer complaints agains financial companies that offer all products and services.

The most common type of mortgage complaint involves problems consumers face when they are unable to make payments, such as issues relating to loan modifications, collections, or foreclosures. In particular, consumers still complain about delays and ambiguity in the review of their modification applications. Some consumers expressed concerns about the documentation requests they received and argued that they were not provided a reasonable date by which the required documents had to be returned but instead were instructed to return the documents immediately. Other consumers complained that they were not considered for all available loss mitigation options or that the terms of the approved modification were unfavorable (e.g., required interest only payments). Consumers with successfully completed loan modifications have complained that some servicers do not amend derogatory credit reporting accrued by consumers during trial periods although documents provided to the consumers by servicers indicated that they would do so.

Other common types of mortgage complaints address issues related to making payments, including loan servicing, posting of payments, or management of escrow accounts. For example, consumers expressed concerns over difficulties they experience when the servicing of their loan is transferred, including complaints about fees charged by the prior servicer, unexplained escrow deficiencies, issues with the new servicer accepting the previous servicer's modification, and communication between the old and new servicer (especially when loss mitigation efforts are ongoing).

Consumer complaints about mortgage originations tend to involve the lengthy application and approval processes and unauthorized credit inquiries. Consumers also complained about delayed loan denials that occurred just before settlement but were based upon information that was disclosed early in the application process (e.g., bankruptcy, lack of employment history, etc.). They expressed frustration that fees were charged even though they believe the loan originator knew that the loan would not be approved. A number of complaints involved the lender's refusal to honor rate-locks, and concerns that the terms of loans with variable interest rates were not clearly disclosed.

Issue

Mortgage Complaint Historical Trends

New Mortgage Complaints

NATIONSTAR MORTGAGE Mortgage trouble during payment process

May 2, 2019 - Mr. Cooper purchased our home loan from our original mortgage company about two years ago. We have always paid online and have never had an issue up until -/-/-. I always make two partial payments due to my paychecks. Again never an issue. On -/-/- I made my first half of my mortgage payment. On the - I made my second to witch they took two different amounts from my checking account. ...

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RUSHMORE LOAN MANAGEMENT SERVICES LLC Mortgage struggling to pay mortgage

April 15, 2019 - I CALLED THE COMPANY RUSHMORE LOAN MANAGEMENT TO GET THE E-ACT AMOUNT FOR MY REINSTATEMENT OF MY MORTGAGE SINCE -/-/- ( FRIDAY ) WE HAVE BEEN CALLING THEM DAILY BUT UP TO THIS TIME THEY DONT HAVE THE E-ACT FIGURES, THEY GAVE US THE NUMBER OF THE FORECLOSURE LAWYER ( - - ) BUT IS NOT PICKING UP OF CALLING US BACK, WE HAVE AUCTION DATE OF -/-/-, I DONT UNDERSTAND HOW LONG WOULD IT TA...

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NATIONSTAR MORTGAGE Mortgage trouble during payment process

March 25, 2019 - I bought a house on an FHA mortgage back in -/-/-. It was a 30 year fixed loan from - - -. Around a year and a half into my mortgage, it was sold to Mr Cooper ( then Nationstar Mortgage ). Nationstar is saying that my 30 year loan started when it was resold to them, not at the original time the loan was taken out. That's around a $15000.00 difference in payment schedules. I hav...

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Shellpoint Partners, LLC Mortgage trouble during payment process

March 12, 2019 - - - bought my mortgage and i can not log into my account through their website. I previously filed CFPB complaint number - and received an inadequate response. It stated that since they can log into my account i can too and i don't have a problem. This is comical because i would hope a company servicing billions in home mortgages can log into their own software account ; however, just bec...

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WELLS FARGO & COMPANY Mortgage trouble during payment process

March 8, 2019 - I have been a customer of Wells Fargo for many of years since -. I set up for my mortgage company to draft my payment on -/-/- and -/-/- from my Wells Fargo account.They drafted payment on -/-/-. I spoke with - at Wells Fargo yesterday evening and she informed me that my mortgage was sold to - in California on -/-/-. I did not received any notification from Wells Fargo...

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LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process

January 31, 2019 - I sent a check for $2900.00 to - on -/-/-. I called 2 weeks later to check on bill and receipt for the $2900.00. The mortgage co. said they put the money on 3 house payments in the future with $120.00 left overbalance. I said that was wrong and I filled out bill for a principal payment of $2000.00 plus one house payment with no money left over, and again asked for receipt and new b...

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AMERICAN ADVISORS GROUP Mortgage trouble during payment process

January 28, 2019 - Wife and I took out reverse mortgage -/-/-. American Advisors Group submitted fraudulent documents and took my name off deed .Wife died -/-/- .Submitted required docs. to AAG -/-/- was told by phone everything was fine. Problem arose with home owner ins.around -/-/- per AAG .Home could not be insured because of damaged roof. I pointed this out to - - upon home inspection ...

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LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process

January 24, 2019 - My mortgage switched mortgage servicers. Previously I had your standard mortgage due on the first of the month with the 15 day grace period which wasn't great but doable with my income schedule. Now that the mortgage servicer has switched ; they charge me to make a payment online on their website, and they also charge me late fees after only a couple days from the - of the month. So, I went fro...

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WELLS FARGO & COMPANY Mortgage struggling to pay mortgage

January 16, 2019 - I submitted an application for a loan modification in -/-/-. I was rejected without cause on -/-/-. I file a complaint with CFPB and was just informed today -/-/-, that Wells Fargo had completed their investigation. Which showed no fought. I informed the representative that Wells Fargo had begun and set a foreclosure sale date of -/-/- without following the legal foreclosure gu...

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M&T BANK CORPORATION Mortgage struggling to pay mortgage

December 19, 2018 - We're two months behind on our payments with our mortgage company. We have tried working with them but they refuse to work with us. We have 1 full mortgage payment plus the late fee and extra. Its not the full 2 months owed but they refuse to take the money until we have the full 2 months worth. Which is just ridiculous because then we get even farther behind in payments while they wait. It is ver...

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Ditech Financial LLC Mortgage trouble during payment process

December 17, 2018 - Our mortgage is with Ditech and includes an impound account. We received a Cancellation Notice from - - stating that payment had not been received. I contacted - around -/-/- and they informed me they had changed underwriters for our policy and they would promptly generate a new bill to send to Ditech. Ditech sent me another letter -/-/- stating payment not paid. Again I called ...

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WELLS FARGO & COMPANY Mortgage struggling to pay mortgage

December 14, 2018 - Back in -/-/- I tried to work with Wells Fargo on a loan Modification They could never find my paper work So recently I filed a complaint with you Complaint # - for which Wells Fargo said I was denied back in -/-/- now they are saying I was approved and never signed and returned the paper work for which they could never find??? Now after several months of phone tag a - - - Ex...

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Shellpoint Partners, LLC Mortgage trouble during payment process

December 4, 2018 - -/-/18 I submitted a payment from my account for my mortgage to - - -. Today looking at my bank statement - - double charged my account, causing an overdraft, although I submitted payment once. I contacted - -, and they denied this occurred....

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FCI Lender Services Inc. Mortgage trouble during payment process

December 1, 2018 - I purchased my FHA home loan in -. I lost my federal government job in -. - - - sold the loan in - ; to - - ; due to delinquent payments. -, - sold the loan to an - ; due to delinquent payments. The alonge note is not the original ; as I purchased the loan in -. The Lender has converted my FHA loan to a conventional loan. The lender is expeditiously trying...

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RP FUNDING INCORPORATED Mortgage trouble during payment process

November 19, 2018 - After the hurricane of -, I called RP Funding to pay over the phone because their website was down. At that time I was offered 3 month forbearance since My account was current and I had experience property damage. I was told that the 3 months payments would be added to the end of the mortgage, that no fees would be incurred and there would be no effect to my credit. When I tried to pay for -/-...

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Shellpoint Partners, LLC Mortgage struggling to pay mortgage

October 4, 2018 - I am losing my home in foreclosure I am trying to to work with my servicer Shellpoint but they are not treating me fairly. they have a sale date for -/-/2018 at - - and I was never notify that was a sale date on the property until a family member saw it on the website last week, I am working to do a short sale and save my credit from more harm but Shellpoint are not giving me the necessa...

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

September 25, 2018 - Wells Fargo has yet to provide the documents....

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

September 14, 2018 - Wells Fargo Home Mortgage in there reply on -/-/18 about the California All purpose Certificate as there response I sign the document is not my signature as claim by Wells Fargo Home Mortgage Power of attorney is not my signature nor my printed signing. Futher more Wells Fargo Home Mortgage has yet to produce the proof of my signature to that document nor does Wells Fargo Home Mortgage been able...

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Pacific Union Financial, LLC Mortgage trouble during payment process

July 29, 2018 - I received a call from Pacific Financial recently asking if I've gotten my annual escrow statement, which I hadn't. I went on line and obtained a copy. Pacific Union wants to increase my Monthly payment by 19.2 % My current payment is $920.00 and they now want to bill me $1100.00 which is an additional $180.00. This change was to correct their error in obtaining the correct escrow for my tax...

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WELLS FARGO & COMPANY Mortgage struggling to pay mortgage

July 27, 2018 - I have called the bank multiple times over the last six months about the foreclosure. i can say it is nearly impossible to speak to a human being and after the answer i am transferred to three more departments. I've tried to work a payment option with the bank ( Wells Fargo ) but they told me i have to pay the whole back payment in full f i wanted to keep the house. I am trying to find out inform...

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Pacific Union Financial, LLC Mortgage applying for a mortgage or refinancing an existing mortgage

July 27, 2018 - Pacific Union Financial They have taken - dollar 's from us and - - for Apprasails because the loan went from Conventional to FHA. We started the process in -/-/- of 2018 and is now -/-/- of 2018. They have given us 3 differnt close dates and we have spoke with 5 different employees that work for Pacific Union Financial out of the - - location and we were told one of the 5...

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NATIONSTAR MORTGAGE Mortgage struggling to pay mortgage

July 26, 2018 - I am a United States - - veteran who is facing a foreclosure sale date on my home on -/-/-. I bought my house with a VA loan backed by the government and I know that there are programs and plans put in place to help homeowners in my situation ( lost my job ) but my lender Nationstar has not engaged in a fair negotiation and has not given me access to these programs. I have put myself in...

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Pacific Union Financial, LLC Mortgage trouble during payment process

July 12, 2018 - A little more than a year ago I refinanced my mortgage with my original mortgage company. Since the refinance the company has sent me my statement late. This past month statement, I received in the mail -/-/- and it was due the next day on -/-/-. I have contacted them many times and have been told that " they aren't responible for how slow the mail is '', or " my statement is always avai...

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SUNTRUST BANKS, INC. Mortgage closing on a mortgage

July 11, 2018 - We are selling a property and have been under contract for over two months with buyers who were using - - at SunTrust Mortgage in -, NC. The buyer has been in jeopardy of breaching the contract twice, due to the total incompetence on the part of this loan officer and the processing department at this bank. The buyer is now homeless and we are broke because we were told weeks ago that we w...

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EQUITY LOANS LLC Mortgage closing on a mortgage

July 6, 2018 - When I started the process things started off great, but as the process continued the communication was inconsistent with Equity Prime Mortgage. I would submit paperwork in a timely fashion and would not get a reaponse back or they would say they never received certain paperwork then they would search for it and say it was mixed up with other paperwork. We were suppose to close on the -/-/2018 a...

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Pacific Union Financial, LLC Mortgage closing on a mortgage

June 24, 2018 - The only notification for foreclosure I received was by word of mouth from - - the realtor hired from - - in -, -. I was recovering from a major surdery he phoned me approximately around the beginning of -/-/-. Not certainly because I was still under doctor 's care. - phoned me stating " Did you hear, your house went to aution last friday and I asked for what he stated it...

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MIDFIRST BANK Mortgage trouble during payment process

May 31, 2018 - I am unfortunate enough to have a mortgage through - -. They are very incompetent and dirty. I had my homeowners through -- - and recently changed it to -. I informed midland mortgage on -/-/- that I was changing my carrier from - to -. I sent them the message, via email, with the new company and the new policy number. My old Policy did not expire until -/-/- at -...

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U.S. BANCORP Mortgage trouble during payment process

May 26, 2018 - The company in question is US Bank, our mortgage provider. We are attempting to remove our monthly MIP ( mortgage insurance premium ) from our bill. Per FHA and guidelines from US Bank, the following conditions must be met : 1 ) The loan must be 5 years old ( we closed on -/-/- ) 2 ) The LTV ratio must be 78 % of original value. Per their own documentation ( attached ), we need our balance ...

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MidAmerica Mortgage Inc Mortgage trouble during payment process

April 11, 2018 - Escrow I have a 30 year fixed, 3.25 % VA loan with P & I monthly @ $510.00. Someone appears to be defrauding my escrow account as my payments have escalated from $ -/month to over $ -/month in less than 6 months. Prior to -/-/- my Insurance costs were $ -/year and my monthly payments were $620.00. My insurance premium is only $ -/year now and I am being billed $ -/month....

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U.S. BANCORP Mortgage trouble during payment process

March 19, 2018 - On -/-/- my husband was contacted by our Property Tax office here in - County, Tennessee. They stated that our property taxes due had not been paid. I contacted our mortgage lender, US BANK, and they stated that the taxes were paid in -/-/- and were returned in -/-/- as a tax refund. It was not until -/-/- that we found this out. According to US BANK, they have a work order ...

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