Mortgage Review

Review and analysis of 174,979 consumer complaints for 997 mortgage financial institutions

Company

Explore common Mortgage complaints by state. On average, California, Texas, and Florida have the highest percentage of consumer complaints agains financial companies that offer all products and services.

The most common type of mortgage complaint involves problems consumers face when they are unable to make payments, such as issues relating to loan modifications, collections, or foreclosures. In particular, consumers still complain about delays and ambiguity in the review of their modification applications. Some consumers expressed concerns about the documentation requests they received and argued that they were not provided a reasonable date by which the required documents had to be returned but instead were instructed to return the documents immediately. Other consumers complained that they were not considered for all available loss mitigation options or that the terms of the approved modification were unfavorable (e.g., required interest only payments). Consumers with successfully completed loan modifications have complained that some servicers do not amend derogatory credit reporting accrued by consumers during trial periods although documents provided to the consumers by servicers indicated that they would do so.

Other common types of mortgage complaints address issues related to making payments, including loan servicing, posting of payments, or management of escrow accounts. For example, consumers expressed concerns over difficulties they experience when the servicing of their loan is transferred, including complaints about fees charged by the prior servicer, unexplained escrow deficiencies, issues with the new servicer accepting the previous servicer's modification, and communication between the old and new servicer (especially when loss mitigation efforts are ongoing).

Consumer complaints about mortgage originations tend to involve the lengthy application and approval processes and unauthorized credit inquiries. Consumers also complained about delayed loan denials that occurred just before settlement but were based upon information that was disclosed early in the application process (e.g., bankruptcy, lack of employment history, etc.). They expressed frustration that fees were charged even though they believe the loan originator knew that the loan would not be approved. A number of complaints involved the lender's refusal to honor rate-locks, and concerns that the terms of loans with variable interest rates were not clearly disclosed.

Issue

Mortgage Complaint Historical Trends

New Mortgage Complaints

Shellpoint Partners, LLC Mortgage struggling to pay mortgage

October 4, 2018 - I am losing my home in foreclosure I am trying to to work with my servicer Shellpoint but they are not treating me fairly. they have a sale date for -/-/2018 at - - and I was never notify that was a sale date on the property until a family member saw it on the website last week, I am working to do a short sale and save my credit from more harm but Shellpoint are not giving me the necessa...

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

September 25, 2018 - Wells Fargo has yet to provide the documents....

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

September 14, 2018 - Wells Fargo Home Mortgage in there reply on -/-/18 about the California All purpose Certificate as there response I sign the document is not my signature as claim by Wells Fargo Home Mortgage Power of attorney is not my signature nor my printed signing. Futher more Wells Fargo Home Mortgage has yet to produce the proof of my signature to that document nor does Wells Fargo Home Mortgage been able...

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Pacific Union Financial, LLC Mortgage trouble during payment process

July 29, 2018 - I received a call from Pacific Financial recently asking if I've gotten my annual escrow statement, which I hadn't. I went on line and obtained a copy. Pacific Union wants to increase my Monthly payment by 19.2 % My current payment is $920.00 and they now want to bill me $1100.00 which is an additional $180.00. This change was to correct their error in obtaining the correct escrow for my tax...

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WELLS FARGO & COMPANY Mortgage struggling to pay mortgage

July 27, 2018 - I have called the bank multiple times over the last six months about the foreclosure. i can say it is nearly impossible to speak to a human being and after the answer i am transferred to three more departments. I've tried to work a payment option with the bank ( Wells Fargo ) but they told me i have to pay the whole back payment in full f i wanted to keep the house. I am trying to find out inform...

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Pacific Union Financial, LLC Mortgage applying for a mortgage or refinancing an existing mortgage

July 27, 2018 - Pacific Union Financial They have taken - dollar 's from us and - - for Apprasails because the loan went from Conventional to FHA. We started the process in -/-/- of 2018 and is now -/-/- of 2018. They have given us 3 differnt close dates and we have spoke with 5 different employees that work for Pacific Union Financial out of the - - location and we were told one of the 5...

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NATIONSTAR MORTGAGE Mortgage struggling to pay mortgage

July 26, 2018 - I am a United States - - veteran who is facing a foreclosure sale date on my home on -/-/-. I bought my house with a VA loan backed by the government and I know that there are programs and plans put in place to help homeowners in my situation ( lost my job ) but my lender Nationstar has not engaged in a fair negotiation and has not given me access to these programs. I have put myself in...

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Pacific Union Financial, LLC Mortgage trouble during payment process

July 12, 2018 - A little more than a year ago I refinanced my mortgage with my original mortgage company. Since the refinance the company has sent me my statement late. This past month statement, I received in the mail -/-/- and it was due the next day on -/-/-. I have contacted them many times and have been told that " they aren't responible for how slow the mail is '', or " my statement is always avai...

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SUNTRUST BANKS, INC. Mortgage closing on a mortgage

July 11, 2018 - We are selling a property and have been under contract for over two months with buyers who were using - - at SunTrust Mortgage in -, NC. The buyer has been in jeopardy of breaching the contract twice, due to the total incompetence on the part of this loan officer and the processing department at this bank. The buyer is now homeless and we are broke because we were told weeks ago that we w...

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EQUITY LOANS LLC Mortgage closing on a mortgage

July 6, 2018 - When I started the process things started off great, but as the process continued the communication was inconsistent with Equity Prime Mortgage. I would submit paperwork in a timely fashion and would not get a reaponse back or they would say they never received certain paperwork then they would search for it and say it was mixed up with other paperwork. We were suppose to close on the -/-/2018 a...

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Pacific Union Financial, LLC Mortgage closing on a mortgage

June 24, 2018 - The only notification for foreclosure I received was by word of mouth from - - the realtor hired from - - in -, -. I was recovering from a major surdery he phoned me approximately around the beginning of -/-/-. Not certainly because I was still under doctor 's care. - phoned me stating " Did you hear, your house went to aution last friday and I asked for what he stated it...

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MIDFIRST BANK Mortgage trouble during payment process

May 31, 2018 - I am unfortunate enough to have a mortgage through - -. They are very incompetent and dirty. I had my homeowners through -- - and recently changed it to -. I informed midland mortgage on -/-/- that I was changing my carrier from - to -. I sent them the message, via email, with the new company and the new policy number. My old Policy did not expire until -/-/- at -...

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U.S. BANCORP Mortgage trouble during payment process

May 26, 2018 - The company in question is US Bank, our mortgage provider. We are attempting to remove our monthly MIP ( mortgage insurance premium ) from our bill. Per FHA and guidelines from US Bank, the following conditions must be met : 1 ) The loan must be 5 years old ( we closed on -/-/- ) 2 ) The LTV ratio must be 78 % of original value. Per their own documentation ( attached ), we need our balance ...

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MidAmerica Mortgage Inc Mortgage trouble during payment process

April 11, 2018 - Escrow I have a 30 year fixed, 3.25 % VA loan with P & I monthly @ $510.00. Someone appears to be defrauding my escrow account as my payments have escalated from $ -/month to over $ -/month in less than 6 months. Prior to -/-/- my Insurance costs were $ -/year and my monthly payments were $620.00. My insurance premium is only $ -/year now and I am being billed $ -/month....

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U.S. BANCORP Mortgage trouble during payment process

March 19, 2018 - On -/-/- my husband was contacted by our Property Tax office here in - County, Tennessee. They stated that our property taxes due had not been paid. I contacted our mortgage lender, US BANK, and they stated that the taxes were paid in -/-/- and were returned in -/-/- as a tax refund. It was not until -/-/- that we found this out. According to US BANK, they have a work order ...

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WELLS FARGO & COMPANY Mortgage applying for a mortgage or refinancing an existing mortgage

March 15, 2018 - We are resubmitting the complaint against Wells Fargo Bank with additional information. Original complaint is included below. New : As of -/-/-, we were assigned a new Wells Fargo Representative, - - to handle the issue. Upon our first conversation, I once again explained that our delinquent amount on our mortgage was caused by bank error and would like a letter of deletion for the repo...

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Southwest Business Corporation Mortgage incorrect information on your report

March 6, 2018 - I lost my job two years ago and took advantage of the Alabama Hardest HIt program where they will pay your mortgage for one year. I was assured in a three-way phone conversation by both Hardest Hit Alabama rep and SWBC rep who works with these types of programs that this would not negatively effect my credit. I was concerned when i first went through the application payment because the end of the ...

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MIDFIRST BANK Mortgage struggling to pay mortgage

February 23, 2018 - Hello, I was promised a disaster assistance program for 3 or 4 months. My concern when I received the letter for the assistance which was over $6000.00 to pay by -/-/-. I called - - two times regarding the amount and I was told to apply in -/-/- for mortgage assistance. However, after receiving letters of promise for mortgage assistance, when I applied it took 2 months to get ba...

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United Military Mortgage, LLC Mortgage applying for a mortgage or refinancing an existing mortgage

February 20, 2018 - An Appraisal payment was made - to ( - ) - - UT - to refinance my residence. Have contacted - NMLS # - - ( C ) - - - or - - - and requested to provide the Loan Estimate numerous times to no avail. I am requesting a total refund for the refinancing process. The refinancing of my property should have been completed in less then 3 weeks hence, it is taking mor...

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

February 19, 2018 - Wells Fargo Home Mortgage has not sent me what I have requested for the last 3 months which is the closing documents sign in 2009 as I have requested time after time. Wells Fargo Home Mortgage keeps sending me refinance documents in which I have never requested and a bunch of papers of the same thing in the package. I want the closing documents in 2009. I have my documents that was giving to me ...

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Mortgage Research Center, LLC Mortgage incorrect information on your report

February 9, 2018 - While under contract with a builder the lender denied me a mortgage based on information that they knew was incorrect and then forwarded this information to the builder. The builder then demanded additional money for carrying costs on the house or would cancel the contract. Due to this erroneous information I lost my earnest money and appraisal money. Approx $2500.00. I was never delinquent with...

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U.S. BANCORP Mortgage trouble during payment process

December 22, 2017 - I believe there could be a potential error on the escrow account for my property tax. I received a notice from US Bank on -/-/- stating that there was an escrow shortage of $2600.00 and my mortgage payment would increase to $1600.00 as of -/-/-. This is going to cause serious financial hardship for me and my family and I did not receive any previous notice of this change. I ...

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Pacific Union Financial, LLC Mortgage trouble during payment process

December 13, 2017 - - was purchased for a new home purchase on -/-/- form - - -.On -/-/- an inspection was conducted and I received notice on -/-/- that the water heater needed to be replaced due to its age and location, as well as, a missing shut off valve in the guest bathroom.I contacted the customer service dept and explained that the water heater was inspected in - and w...

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Seterus, Inc. Mortgage trouble during payment process

November 22, 2017 - Remove the escrow account for loan # - due to insufficient capabilities of Seterus Inc and its contracted vendors in respect to managing the escrow account. In reviewing the escrow analysis history of the escrow account, the following observations have been made : 1 ) In the escrow analysis dated -/-/- there was a shortage/deficiency in the amount of $220.00. To counter the shortage/defi...

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MIDFIRST BANK Mortgage trouble during payment process

August 15, 2017 - I have an ARM with this company. They bought my mortgage from - awhile back. They are supposed to review my mortgage and adjust it according to the rate the - raises. The - raised rates .25 % this year and I got a letter saying that my rate was going up. A week later I got a letter in the mail saying they made a mistake and my rate was going up another .125 %. They have raised my rates ev...

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WELLS FARGO & COMPANY Mortgage trouble during payment process

August 9, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 180 days past due as of -/-/- to -/-/- 90 days past due as of -/-/- 60 days past due as of-/-/- 30 days past due as of -/-/-, -/-/-,-/-/-I am not sure how this happened, I believe that I had made my payments to you when I received my statements. How can you report me late s...

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U.S. BANCORP Mortgage incorrect information on your report

August 2, 2017 - -/-/- I received my credit report from - . Someone is using my personal information to abuse my credit. There is a address in Michigan that is being used. I have never lived there, nor have I visited there. The spelling of my name is being used as - - - . I 've reported my drivers license stolen with my name being spelled that way. My social security card have been stolen...

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WELLS FARGO & COMPANY Mortgage trouble during payment process

June 24, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of - 2011 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me....

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BANCO POPULAR DE PUERTO RICO Mortgage struggling to pay mortgage

May 3, 2017 - My name is - live en - - PR, Morgage complaint to Banco Popular PR and Loss Mitigation and the lawyer for Banco Popular PR send all documents in - and - - aprov modification and the lawyer he said no send me documents for pay trial period because pay your fee $18000.00 and montly pay more expensive fee, I explain my situation loss mitigation and retrut...

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Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account

April 13, 2017 - The holder of my mortgage refuses to eliminate the PMI from my mortgage with out an appraisal, even though my LTV is less than 78 %. I 've gone around with them on this a few times, and nothing has been resolved....

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