Mortgage Review

Review and analysis of 175,053 consumer complaints for 997 mortgage financial institutions

Worst Mortgage Companies

Hallmark Home Mortgage, LLC
Consumer Real Estate Finance Co.
BWW Law Group, LLC
Charles Schwab Bank
Guaranteed Home Mortgage Company, Inc.
Watermark Capital, INC.
Aspire Financial, Inc.

Company

Explore common Mortgage complaints by state. On average, California, Texas, and Florida have the highest percentage of consumer complaints agains financial companies that offer all products and services.

The most common type of mortgage complaint involves problems consumers face when they are unable to make payments, such as issues relating to loan modifications, collections, or foreclosures. In particular, consumers still complain about delays and ambiguity in the review of their modification applications. Some consumers expressed concerns about the documentation requests they received and argued that they were not provided a reasonable date by which the required documents had to be returned but instead were instructed to return the documents immediately. Other consumers complained that they were not considered for all available loss mitigation options or that the terms of the approved modification were unfavorable (e.g., required interest only payments). Consumers with successfully completed loan modifications have complained that some servicers do not amend derogatory credit reporting accrued by consumers during trial periods although documents provided to the consumers by servicers indicated that they would do so.

Other common types of mortgage complaints address issues related to making payments, including loan servicing, posting of payments, or management of escrow accounts. For example, consumers expressed concerns over difficulties they experience when the servicing of their loan is transferred, including complaints about fees charged by the prior servicer, unexplained escrow deficiencies, issues with the new servicer accepting the previous servicer's modification, and communication between the old and new servicer (especially when loss mitigation efforts are ongoing).

Consumer complaints about mortgage originations tend to involve the lengthy application and approval processes and unauthorized credit inquiries. Consumers also complained about delayed loan denials that occurred just before settlement but were based upon information that was disclosed early in the application process (e.g., bankruptcy, lack of employment history, etc.). They expressed frustration that fees were charged even though they believe the loan originator knew that the loan would not be approved. A number of complaints involved the lender's refusal to honor rate-locks, and concerns that the terms of loans with variable interest rates were not clearly disclosed.

Issue

Mortgage Complaint Historical Trends

New Mortgage Complaints

LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process

November 7, 2019 - My servicing company is Lakeview Loan Servicing. They are always charging a - fee even though my loan payment is paid on time prior to the -. I've made multiple attempts to get this resolved and stated they would have someone call me back. No one ever calls me back. I've submitted 3 online inquiries and no response....

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

September 24, 2019 - Wells Fargo Home Mortgage keeps calling other people regarding the matters of My Home Mortgage. I filed the complaint on Wells Fargo Mortgage. It appears there not trying to resolve the issue by calling other people that has nothing to do with the issue. Wells Fargo Home Mortgage calls on a daily base other people in fact as I have for a witness. Wells Fargo Knows my phone number as well as mailin...

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LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process

September 22, 2019 - - closed out Complaint # - and has NOT provided my reqeust for information regarding the documentation of discrepancies stated within the letter submitted by - representative, Mr. - -, Office of the Customer, dated -/-/2019. I contacted Mr. - upo # - upon receipt of this submitted letter on -/-/2019 and to date, have not received a response as promised. Attached includes ...

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Shellpoint Partners, LLC Mortgage incorrect information on your report

September 20, 2019 - I had filed a report in -/-/- with you and received a letter from New Rez stating they would correct my credit report after incorrectly handling loss mediation when I was laid off. I now am selling my house and need to purchase a new one and I'm finding out they did not do as they said, my credit is still showing that I was late in -/-/-, -/-/-, -/-/-, -/-/- and they have ...

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ClearPath Lending Mortgage applying for a mortgage or refinancing an existing mortgage

September 10, 2019 - We receive multiple letters per week advising us that we " have yet to take advantage of programs sponsored by the Department of Veterans Affairs ; you are entitled to a payment and rate reduction through VA eligibility lending programs. '' Usually it's a refund of between $ 1,400-2,500. The phone number is usually an ( - ) area code, but the full number typically changes. The most recent one...

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ClearPath Lending Mortgage applying for a mortgage or refinancing an existing mortgage

September 3, 2019 - This is in reference to ClearPath lending - - - - -, - CA - CFL # -, NMLS # -. They are using deceptive and persistent targeting tactics against VA mortgage loan homeowners. They are continuing to target me in a campaign that looks as if I have an expiring mortgage account, using my information and my actual lenders name in the letter. I have contacted them and asked to ...

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WELLS FARGO & COMPANY Mortgage struggling to pay mortgage

September 2, 2019 - I am requesting a one time 30 day courtesy foreclosure postponement. I've never been reviewed or considered for payment assistance options in the past. I've faxed in a complete payment assistance application packet to Wells Fargo directly and the foreclosure office - - -. I was unable to submit this application through the Wells Fargo online banking portal, " loan tracker '' as this f...

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LAKEVIEW LOAN SERVICING, LLC Mortgage applying for a mortgage or refinancing an existing mortgage

August 15, 2019 - To CFPB, My name is - -, I have asked lakeview mortgage to close my FHA case number because I was going with a different mortgage company that gave me a better rate and I felt more comfortable with. They have told me that it was done but it has not been completed.I am not able to close because they have a file still open with the FHA. I have contacted lakeview as well as the mortgage company...

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Shellpoint Partners, LLC Mortgage struggling to pay mortgage

August 14, 2019 - WasapprovedfortrialmodificationwithmymortgageservicerShellpointMortgageservicing,firsttrialpaymentbegan-/-/2019amount$850.00.I'veattachedproofwhereIwasmakingtrialpayments.ShellpointMortgageforeclosureattorneyforeclosedonmyhome-/-/2019whileI'mmakingmypayment.Someonecametomyhomeaskingmetoleavemyhome.I'mrequestingthepropertyforeclosuresaleberescindedanddeedtomyhomebereinstated.Shellpointhasbeen...

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U.S. BANCORP Mortgage closing on a mortgage

August 6, 2019 - We have been working with US Bank since - of this year, -. Our actual loan officer has been decent, and explanatory as we are first time home buyers. The woman who is under him that collects documents and is the one more in communication with you has failed to communicate through the entire process. Received all my documents vis US Bank portal ( w2s, tax return transcripts, employment letter...

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AXIA FINANCIAL, LLC Mortgage applying for a mortgage or refinancing an existing mortgage

August 1, 2019 - My realtor recommended - - from Axia Home Loans as early as -/-/2019. - got my Certificate of Eligibility from VA dated -/-/2019. And I haven't heard anything from him. After few months - called me and introduced herself as she will be assisting - on my loan. I submitted all required documents date -/-/2019. The builder sent - letter dated -/-/2019 informing him of my o...

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NATIONSTAR MORTGAGE Mortgage trouble during payment process

May 2, 2019 - Mr. Cooper purchased our home loan from our original mortgage company about two years ago. We have always paid online and have never had an issue up until -/-/-. I always make two partial payments due to my paychecks. Again never an issue. On -/-/- I made my first half of my mortgage payment. On the - I made my second to witch they took two different amounts from my checking account. ...

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RUSHMORE LOAN MANAGEMENT SERVICES LLC Mortgage struggling to pay mortgage

April 15, 2019 - I CALLED THE COMPANY RUSHMORE LOAN MANAGEMENT TO GET THE E-ACT AMOUNT FOR MY REINSTATEMENT OF MY MORTGAGE SINCE -/-/- ( FRIDAY ) WE HAVE BEEN CALLING THEM DAILY BUT UP TO THIS TIME THEY DONT HAVE THE E-ACT FIGURES, THEY GAVE US THE NUMBER OF THE FORECLOSURE LAWYER ( - - ) BUT IS NOT PICKING UP OF CALLING US BACK, WE HAVE AUCTION DATE OF -/-/-, I DONT UNDERSTAND HOW LONG WOULD IT TA...

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NATIONSTAR MORTGAGE Mortgage trouble during payment process

March 25, 2019 - I bought a house on an FHA mortgage back in -/-/-. It was a 30 year fixed loan from - - -. Around a year and a half into my mortgage, it was sold to Mr Cooper ( then Nationstar Mortgage ). Nationstar is saying that my 30 year loan started when it was resold to them, not at the original time the loan was taken out. That's around a $15000.00 difference in payment schedules. I hav...

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Shellpoint Partners, LLC Mortgage trouble during payment process

March 12, 2019 - - - bought my mortgage and i can not log into my account through their website. I previously filed CFPB complaint number - and received an inadequate response. It stated that since they can log into my account i can too and i don't have a problem. This is comical because i would hope a company servicing billions in home mortgages can log into their own software account ; however, just bec...

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WELLS FARGO & COMPANY Mortgage trouble during payment process

March 8, 2019 - I have been a customer of Wells Fargo for many of years since -. I set up for my mortgage company to draft my payment on -/-/- and -/-/- from my Wells Fargo account.They drafted payment on -/-/-. I spoke with - at Wells Fargo yesterday evening and she informed me that my mortgage was sold to - in California on -/-/-. I did not received any notification from Wells Fargo...

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LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process

January 31, 2019 - I sent a check for $2900.00 to - on -/-/-. I called 2 weeks later to check on bill and receipt for the $2900.00. The mortgage co. said they put the money on 3 house payments in the future with $120.00 left overbalance. I said that was wrong and I filled out bill for a principal payment of $2000.00 plus one house payment with no money left over, and again asked for receipt and new b...

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AMERICAN ADVISORS GROUP Mortgage trouble during payment process

January 28, 2019 - Wife and I took out reverse mortgage -/-/-. American Advisors Group submitted fraudulent documents and took my name off deed .Wife died -/-/- .Submitted required docs. to AAG -/-/- was told by phone everything was fine. Problem arose with home owner ins.around -/-/- per AAG .Home could not be insured because of damaged roof. I pointed this out to - - upon home inspection ...

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LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process

January 24, 2019 - My mortgage switched mortgage servicers. Previously I had your standard mortgage due on the first of the month with the 15 day grace period which wasn't great but doable with my income schedule. Now that the mortgage servicer has switched ; they charge me to make a payment online on their website, and they also charge me late fees after only a couple days from the - of the month. So, I went fro...

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WELLS FARGO & COMPANY Mortgage struggling to pay mortgage

January 16, 2019 - I submitted an application for a loan modification in -/-/-. I was rejected without cause on -/-/-. I file a complaint with CFPB and was just informed today -/-/-, that Wells Fargo had completed their investigation. Which showed no fought. I informed the representative that Wells Fargo had begun and set a foreclosure sale date of -/-/- without following the legal foreclosure gu...

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M&T BANK CORPORATION Mortgage struggling to pay mortgage

December 19, 2018 - We're two months behind on our payments with our mortgage company. We have tried working with them but they refuse to work with us. We have 1 full mortgage payment plus the late fee and extra. Its not the full 2 months owed but they refuse to take the money until we have the full 2 months worth. Which is just ridiculous because then we get even farther behind in payments while they wait. It is ver...

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Ditech Financial LLC Mortgage trouble during payment process

December 17, 2018 - Our mortgage is with Ditech and includes an impound account. We received a Cancellation Notice from - - stating that payment had not been received. I contacted - around -/-/- and they informed me they had changed underwriters for our policy and they would promptly generate a new bill to send to Ditech. Ditech sent me another letter -/-/- stating payment not paid. Again I called ...

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WELLS FARGO & COMPANY Mortgage struggling to pay mortgage

December 14, 2018 - Back in -/-/- I tried to work with Wells Fargo on a loan Modification They could never find my paper work So recently I filed a complaint with you Complaint # - for which Wells Fargo said I was denied back in -/-/- now they are saying I was approved and never signed and returned the paper work for which they could never find??? Now after several months of phone tag a - - - Ex...

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Shellpoint Partners, LLC Mortgage trouble during payment process

December 4, 2018 - -/-/18 I submitted a payment from my account for my mortgage to - - -. Today looking at my bank statement - - double charged my account, causing an overdraft, although I submitted payment once. I contacted - -, and they denied this occurred....

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FCI Lender Services Inc. Mortgage trouble during payment process

December 1, 2018 - I purchased my FHA home loan in -. I lost my federal government job in -. - - - sold the loan in - ; to - - ; due to delinquent payments. -, - sold the loan to an - ; due to delinquent payments. The alonge note is not the original ; as I purchased the loan in -. The Lender has converted my FHA loan to a conventional loan. The lender is expeditiously trying...

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RP FUNDING INCORPORATED Mortgage trouble during payment process

November 19, 2018 - After the hurricane of -, I called RP Funding to pay over the phone because their website was down. At that time I was offered 3 month forbearance since My account was current and I had experience property damage. I was told that the 3 months payments would be added to the end of the mortgage, that no fees would be incurred and there would be no effect to my credit. When I tried to pay for -/-...

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Shellpoint Partners, LLC Mortgage struggling to pay mortgage

October 4, 2018 - I am losing my home in foreclosure I am trying to to work with my servicer Shellpoint but they are not treating me fairly. they have a sale date for -/-/2018 at - - and I was never notify that was a sale date on the property until a family member saw it on the website last week, I am working to do a short sale and save my credit from more harm but Shellpoint are not giving me the necessa...

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

September 25, 2018 - Wells Fargo has yet to provide the documents....

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

September 14, 2018 - Wells Fargo Home Mortgage in there reply on -/-/18 about the California All purpose Certificate as there response I sign the document is not my signature as claim by Wells Fargo Home Mortgage Power of attorney is not my signature nor my printed signing. Futher more Wells Fargo Home Mortgage has yet to produce the proof of my signature to that document nor does Wells Fargo Home Mortgage been able...

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Pacific Union Financial, LLC Mortgage trouble during payment process

July 29, 2018 - I received a call from Pacific Financial recently asking if I've gotten my annual escrow statement, which I hadn't. I went on line and obtained a copy. Pacific Union wants to increase my Monthly payment by 19.2 % My current payment is $920.00 and they now want to bill me $1100.00 which is an additional $180.00. This change was to correct their error in obtaining the correct escrow for my tax...

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