Selene Finance Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Selene Finance Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Pennsylvania

I fell behind on my mortgage -/-/- as a result of a significant piece of my income being removed. In - - - started foreclosure procedures against me and at that time, I filled out the paperwork for a loan modification. I sent the hardship letter and all documents they requested. They approved the loan modification on a trial basis. I had to make - payments in -/-/-, -/-/- and -/-/- -. I did this by calling them as instructed, paid it over the phone, once cleared they provided me a confirmation number and I recorded that, as well as, the agents number. In -/-/- during the last part of this modification, - - told me they sold my mortgage to Selene Finance. AS I paid the last of the three payments, I asked the agent, if they were going to send me my modified agreement and I was told no, - - would be doing that. I never received an introduction letter from -, however I did receive an invoice showing that I owed in excess of -. I sent them a letter, with all the documents requesting where I send the modification payments too, and asking where the


holding the payments for them, I just needed them to send me the documents and tell me what else I needed to do for this modification. I pleaded with them. They sent me a letter and told me I was denied because I stopped making payments. Now my house is up for Sheriff sale on - -, - - just - days away. I feel like they duped me and they are n't honoring what they should be. In addition, I cant see where the payments I sent - - were ever applied either. I need help ASAP, I am about to lose my home and feel like I have no way out and on one on my side. Can you help me?

Selene Finance customer in Pennsylvania
Jul 09, 2015

* Source: CFPB Complaint Database

Selene Finance response to complaint:
Closed with explanation

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