Review and analysis of over 258 complaints against Selene Finance
Selene Finance consumers have reported over 258 official complaints related to Loan modification,collection,foreclosure. Out of the 258 consumer complaints against Selene Finance, 24% were disputed by the consumer (i.e. the consumer was not happy with how Selene Finance responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Selene Finance resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Selene Finance Mortgage loan modification,collection,foreclosure June 3, 2016 - Selene Finance and - got my Discharges bankruptcy for a Mortgage loan from - - - and Selene has me on all - credit reporting agency that I owe the mortgage like - giving me bad credit ... I would like my credit fixed ASAP and Selene to be sued so I can buy the house I was shot down trying to get a mortgage because of these crooks. It was all set to go and the final credit repot was pulled and they just did this to me -/-/2016 I am not happy ... we will be homeless because of them we gave notice on out apt . to move into our home that was denied now because of Selene Finance... |
Selene Finance Mortgage loan modification,collection,foreclosure May 20, 2016 - I applied for a loan modification thru the hamp program, My current mortgage went from - to $1200.00. Its still 46 % of my income. I did not receive any financial relief with the program that I applied for. I am also question the current interest rate that went from - to 4.250 % The current marrket rate is 3.4 %. The servicer of my loan is not giving me any relieft what so ever regarding my current loan. I am need of help as soon as possible.... |
Selene Finance Mortgage loan modification,collection,foreclosure May 14, 2016 - My attempts to modify my mortgage failed due to not enough income. Due to death of a child and then loss of income & medical issues as well as divorce the household income was no longer the same or enough to qualify for the loan modification. I moved fwd with list & advertising my home for short sale. There have been multiple offers on my home but they have been declined by the bank twice. I have done everything the bank has asked of me. According to my attorney the bank negotiator the bank has indicated it would be " better for them to foreclose than to do a short sale ''. This is NOT fair. I... |
Selene Finance Mortgage loan modification,collection,foreclosure May 14, 2016 - I am a - woman, - years old and -. I have been trying to get my home modified since -/-/-. I had zero luck and it was very hard for me to get around my house to fax all the documents they had always requested over and over. I am in a wheelchair and live alone ; I have to wait for my son or daughter to come home from work and help me, if they were not too tired. I did everything my lender they had asked me. On -/-/-, my lender, Selene Finance, denied my loan modification request stating that I had " insufficient income to support a modified payment ''. They calculated my ... |
Selene Finance Mortgage loan modification,collection,foreclosure May 11, 2016 - I have been trying to apply for a modification for the last three years. The required documents that the lender needs was requested by the lender every month for 12 months and then in the 13th month I would be denied for incomplete documents. The lender stated that in several of the 12 months that the documents were complete. I and my Hud counselor are having this problem.... |
Selene Finance Mortgage loan modification,collection,foreclosure May 6, 2016 - In late - - - I heard on - that the government had opened up help for homeowners with mortgages that are much larger than the current market value of their home. At the time we owed $ - on a house that was only worth $ -. We called our lender & requested a modification that would reduce our principal balance to more closely align with our market value. In - - we were assigned a single point of contact, - -, & he told us that in order to qualify for this modification, we had to be behind on payments. He suggested we allow our mortgage to get behind by at least 1 mo... |
Selene Finance Mortgage loan modification,collection,foreclosure May 6, 2016 - - - serviced transferred a loan during a loan mod review 2 weeks before foreclosure deadline. We had been under going a review atleast 2 months 6 weeks before and file was complete. When we called Selene Finance whom the loan was transferred to, they said loan mod was denied and no time for any other options. I requested a last ditch effort to atleast help client get a short sale approved in order to avoid foreclosure, and they have never tried to postpone a sale before. This is their first Foreclosure date and we are asking Selene Finance to give us one shot at this. The seller is singl... |
Selene Finance Mortgage loan modification,collection,foreclosure April 29, 2016 - Mortgage company refused to honor deed in lieu agreement although the agreement was returned by deadline and I have complied in every aspect with the agreement. They have attempted to foreclose on my property although I qualify for the HUD Home Affordable Foreclosure Alternative program so they can cashout on FHA Insurance ... |
Selene Finance Mortgage loan modification,collection,foreclosure April 29, 2016 - I have a mortgage loan that is delinquent not by my hands. I have received state assistance for the past year and tried working with the mortgage company for some kind of relief. They have not returned any calls I get statements mailed stating I owe one amount and when I call customer service they say a different amount. I have owned my home for 22 yrs. I have recently accepted new employment which will enable me to make my payments. I have called to work something out with them the only thing I am getting is a run around. The worst thing about this is this company is only the servicer of the ... |
Selene Finance Mortgage loan modification,collection,foreclosure April 25, 2016 - I have a HELOC with - - - and I was approved for a trial loan modification with payments of $3100.00 starting - -, - through - -, -. I made the first trial payment to - - - on - -, - for the - -, - payment and on - -, - for the - -, - payment. I received a transfer notice from - on - - saying my loan was being transferred to Selene Finance effective - -, -. Selene would n't accept my third trial payment due for - -, -. A new assignment of the Note was recorded on - - with - - as th... |
Selene Finance Mortgage loan modification,collection,foreclosure April 12, 2016 - To whom this may concern, We are terrified that Selene Finance has engaged in unlawful foreclosure against our property. Our mortgage was transferred to Selene Finance in -/-/- from - - -. Our nightmare started on - -, -, when we had a house fire. We tried contacting Selene to notify them of the fire because the homeowner 's insurance was escrowed in our mo. payment and we needed to notify the insurance co. of the fire & damage that had occurred. After several days, Selene told us that an insurance adjuster would be coming out between -- on a particular date but... |
Selene Finance Mortgage loan modification,collection,foreclosure April 8, 2016 - PLEASE DO NOT REJECT THIS COMPLAINT. THE LOAN/ACCOUNT IS IN - - - NAME AND I 'M - - THE RIGHTFUL OWNER AND THE ONLY OWNER TO THE PROPERTY SECURED BY THE CURRENT LIEN. I 'M NAME IN THE FORECLOSURE ACTION / LAWSUIT AND I HAVE ATTEMPTED TO RESOLVE THIS MATTER. I have tried to save my home for nearly 2 years or more now. I have continued to receive the runaround from the following parties - - with The - -, Selene Finance and their various representative, - Mortgage - -. I provided all the documentation that was asked of me to include a plan to resolve the mortg... |
Selene Finance Mortgage loan modification,collection,foreclosure March 24, 2016 - My wife is - and I am - years old ; we are forced to leave our home by - -, -. The finance company that bought the mortgage has refused to refinance our mortgage ; they mislead us and dragged us along since -/-/-. We have been requesting them to refinance the mortgage at the current market price since -/-/- ; they played us and kept on asking us to provide paperwork package, we have done what they asked for approximately - times and every time they led us to believe that they will refinance if we submit the paperwork. The only response we got from them, every time w... |
Selene Finance Mortgage loan modification,collection,foreclosure March 10, 2016 - I have been trying to sell my home for 4 years now with no happy resolution. My home loan was through - - - who constantly told me they were missing paperwork for my short sale package. My loan was bought by another company, Selene Finance. After they approved my short sale, I had a buyer. We were due to close the selling of the house for months as Selene kept delaying the final paperwork. After six months, the buyers walked away. They, and I were overly frustrated that the closing paperwork kept getting delayed. Here I am, an - service member - and I own a property that I ca n'... |
Selene Finance Mortgage loan modification,collection,foreclosure February 17, 2016 - - - - sold our mortgage to Selene Finance on -. We were 1month behind on payments at time. Despite our efforts we could not catch up and were being charged unexplained fees from Selene, they also mishandled our insurance payment that year. We were approved for a mortgage modification on -/-/-, with a trial payment period of 3mths -/-/-/-/-/-/-/-/-. They put new adjusted payments in an unapplied account, then said our -/-/- payment was returned for ins. funds-our bank statements shows it cleared. -/-/- they sent a notice of default with intent to accele... |
Selene Finance Mortgage loan modification,collection,foreclosure February 11, 2016 - Our property is in Tn, and we had to leave due to my health in - of -. Leaving our sons to take over the mortgage payments and utilities and all of our belongings. Everything was going fine until we got a couple months behind in our mortgage. The original mortgage holder sold the mortgage to another company without our knowledge. When we found out, we tried to work with them and we told that they do n't make arrangements. They want the whole arrears or nothing. The loan holder is a - Veteran and there is no way to come up this kind of money. We even gave them new our address away fro... |
Selene Finance Mortgage loan modification,collection,foreclosure December 9, 2015 - My loan was originally with - - -. After putting in at least - modification packets it was sold to a company called Selene Finance in -/-/-. I received a letter stating that my most recent modification packet was also sent along with our loan. However of course Selene says it did n't receive the information so we had to resend a new packet to them. All of this information was sent and now we are being told after receiving a letter with a check off list of all the documents that were sent that they do n't have them and we are to overlook the letter. That 's not the worse part o... |
Selene Finance Mortgage loan modification,collection,foreclosure November 11, 2015 - On multiple occasions, emails and phone calls were placed re the modification review. No regard or courtesy acknowledgment was received regarding the status update. The medication review was denied. -/-/-2015 : Faxed the Modification Package -. Confirmation of receipt of - pages was emailed -/-/2015 - ( - ) - ( - ) - - Successfully Sent-/-/-2015 : Emailed - requesting confirmation of receipt and status update of the modification review. No Response-/-/- : Faxed the Modification Package to Selene Finance -. Confirmation of receipt below : -/-... |
Selene Finance Mortgage loan modification,collection,foreclosure November 4, 2015 - SELENE FINANCE is reporting the credit agencies that I have a delinquent mortgage with them. However, SELENE FINANCE acquired the mortgage from - - after the house was sold at foreclosure and the lien released. ... |
Selene Finance Mortgage loan modification,collection,foreclosure October 22, 2015 - - - company sold my mortgage loan to Selene Finance. My loan was modified under - - company. Selene has done the following since they purchased the loan ; 1, ) Did not honor the modification2. ) Added $140000.00 to the balance of the loan3. ) Increased the interest rate from 3.00000 % to 7.625 % 4. ) Did not pay the real estate taxes per mortgage ( from escrow ) ... |
Selene Finance Mortgage loan modification,collection,foreclosure October 1, 2015 - I was working with a law firm for a modification on my home. This started -/-/2015.my trial period was -/-/-, -/-/-, -/-/- which the payments were made. I was supposed to receive my finalized paperwork which I have not received. -/-/- I noticed my mortgage statements were showing in arrears of $10000.00. I contacted the law firm and they submitted everything that was needed and this was finalized, so we thought. ... |
Selene Finance Mortgage loan modification,collection,foreclosure September 24, 2015 - My mortgage was with - - - after being sold -. In -/-/- I applied for a mortgage modification due to the downturn in the economy. After 4 years of submitting the same information over and over, I gave up and offered them a deed-in-lieu of foreclosure in return for a $10000.00 relocation assistance. I was then told I had to go through a short sale period first, which I did. At the end of that time, I worked with - on the deed-in-lieu and executed that on -/-/- & I vacated the home on - - as instructed by -.. That document was never recorded, the relocation as... |
Selene Finance Mortgage loan modification,collection,foreclosure September 11, 2015 - I have been trying to get a modification for my home primary residence '' for over a year now. I send the documents that the servicer SELENE FINANCE '' requests, but they continue to ask for the same documents on a repeated bases, nothing seams to move in the direction of a modification. I was told that the file would go to underwriting, but then they say that more documents are needed, and then they ask for the same documents. I have a foreclosure sale date scheduled for - - 2015. ... |
Selene Finance Mortgage loan modification,collection,foreclosure September 11, 2015 - The issue that I am having with Selene Fiance is unprofessional service and avoidance of reviewing my updated documents that were requested of me to send for a modification that would enable me to keep my home. I am working with a HUD approved agency and I have signed a completed package and dated with all information requested three times. The first - was rejected and I filed an appeal with additional income included which was rejected for insufficient income and I complained to my counselor and Selene. My counselor spoke with Selene Finance and they acknowledged that it was an oversight o... |
Selene Finance Mortgage loan modification,collection,foreclosure July 9, 2015 - I fell behind on my mortgage -/-/- as a result of a significant piece of my income being removed. In - - - started foreclosure procedures against me and at that time, I filled out the paperwork for a loan modification. I sent the hardship letter and all documents they requested. They approved the loan modification on a trial basis. I had to make - payments in -/-/-, -/-/- and -/-/- -. I did this by calling them as instructed, paid it over the phone, once cleared they provided me a confirmation number and I recorded that, as well as, the agents number. In -/-... |
Selene Finance Mortgage loan modification,collection,foreclosure July 6, 2015 - I am filing a complaint against Selene Finance due to the fact that I am going through a modification but I am being foreclosed on - -, 2015. When my account was transferred to Selene from - - -, I was going through modification. I told Selene that I wanted to do a Deed in Lieu but was told I had to go through the other modification processes first, trial modification, short sale, then Deed in Lieu. Went through the trial modification. Submitted financial documents. My representative - - got with me and determined that my finances did n't allow me to be able to pay the $9... |
Selene Finance Mortgage loan modification,collection,foreclosure June 30, 2015 - This incident started - - with - - -, I was for a loan modification that my daughter had applied for to reduce her interest rate, my husband is a cosigner on the account so it has directly impacted him. During the time of the loan modification - - - sold the loan to Selene Finance, which in turn took until - of - to complete. In the mean time she was making all payments as requested by - - -, completed the trial period of restructured payments assigned by - - - to redo the loan with a lower interest rate on - of -. Since then she has been g... |
Selene Finance Mortgage loan modification,collection,foreclosure June 30, 2015 - There has been non disclosure and various instances of fraud. There has been illegal loan assignment and transfers. SELENE FINANCE is attempting an illegal foreclosure. I have received and NOTICE OF DEFAULT with intent to ACCELERATE. They have not answered any questions or proven they have standing to foreclose. Issues that Caused irreparable damages:1. Security deed has fraud on its face and is forged. 2. Contract based on fraud due to none disclosures. 3. Notice of default sent prior to assignment ( 2010 ) 4. - - was never given 30 day notice prior to the scheduled foreclosure sale5. F... |
Selene Finance Mortgage loan modification,collection,foreclosure June 24, 2015 - Selene Finance is the servicer of my loan. Selene refused to properly complete a loan modification review for me prior to completing foreclosure of my property located at - - -, - -, NJ -. My home was sold for substantially below fair market value and Selene - have refused to rescind the foreclosure to complete my review as is required by the OCC Remedial Framework. ... |
Selene Finance Mortgage loan modification,collection,foreclosure June 23, 2015 - My loan was sold to a company called Selene Finance which has been a NIGHTMARE from the start. We have been in the process '' of a loan re-modification for the past 15 months. Our home is now being foreclosed and Selene says they have never received - document from us. WE HAVE ALL THE RECEIPTS, of over - re-modification process being denied, never stating a reason. I have shown that i have no only savings in the bank but also a steady income. I started to research online and they have an F on -, their reviews are all the same, the want nothing more than to foreclose on your home and ... |
Selene Finance Mortgage loan modification,collection,foreclosure June 8, 2015 - Loan originally with - - - - who transferred the loan [ without the proper notification ] to Selene Finance during the middle of a Loan Modification Request. Selene came back with unreasonable Loan Modification terms : extending out the term of the loan ; increasing the interest rate from 2.875 % to 5.375 % ; having the Note balloon in 17 years [ which would have been the orignal date the mortgage would have being paid-off, and the Balloon payment is for over $180000.00 at that time! ]. None of this was disclosed to us until we received the Loan Modification paperwork, and Selene... |
Selene Finance Mortgage loan modification,collection,foreclosure June 8, 2015 - DO NOT CLOSE THIS COMPLAINT '' I have contacted this office on numerous occasions regarding the issues with my mortgage company. Since -/-/2014, I have had nothing but issues with how things are handled. I reached out the VA office - - - - to assist me with the loan modification and getting things completed. After receiving the the - package - - - ) from Selene Finance I realize that the documents were expired ( probably the ones that should have been mailed out back in - - and the discrepancies with the information listed. I emailed - - the copies and sh... |
Selene Finance Mortgage loan modification,collection,foreclosure May 28, 2015 - After Selene began servicing the loan, they in turn sent the following to me : 1 ) an -/-/- 'Validation of Debt Notice ' letter and 2 ) a - page document dated -/-/- titled 'Loss Mitigation Notice of Determination Letter ' - this letter was a form letter that outlined - things ( Modification - 'Approve ', DIL - 'Eligible ', & Short Sale - 'Eligible ' ). It said, if I wanted to proceed, sign the form or call them by -/-/- ( I signed the form -/-/- and sent it to my HUD Housing Counselor and I personally sent the signed form electronically, on -/-/-, with return re... |
Selene Finance Mortgage loan modification,collection,foreclosure May 20, 2015 - I am trying to work with my lender on a loan modifcation and they are refusing to review my loan for a modification. I have a FHA loan and they are advising me that my packet had to be sent to them - days before the forelclosure but i didn ; t even know i had a foreclosure until 1 week ago. Also i did not receive the foreclosure letter until - -, 2015 there was no way for me to send the packet in - days before the foreclosure when i did n't know there was a foreclosure until - days before the scheduled date. Please help me keep my home ... |
Selene Finance Mortgage loan modification,collection,foreclosure May 20, 2015 - In late -/-/-, I had financial difficulties because prior to that my wife was n't fully covered for -, because she was n't old enough for medicare. She had an accident and -. - - at the time had my mortgage. - informed me not to pay the mortgage as they ( - ) were working on a loan modification. I had sent them everything that they required from me. This was a VA mortgage. I found out that - sold the mortgage to Selene Finance and that Selene is the sister company of -. Selene Finance contacted me and also stated to me not to pay the mortgage as they were working o... |
Selene Finance Mortgage loan modification,collection,foreclosure May 19, 2015 - I had a mortgage counselor to send Selene Finance a modification package about four months ago. When I contacted an attorney with - to see if she could assist me with getting a QWR from Selene Finance stating why I was charged advertisement fees, title fees and other fees. When the attorney reached out to Selene regarding the QWR, they responded with a denial of my request for a modification. In the denial letter it states that I do not qualify for the mortgage program requirements which I know is not true. I do qualify and I do make enough money to afford my house. Selene took an extremely... |
Selene Finance Mortgage loan modification,collection,foreclosure May 18, 2015 - We filed chapter - bankruptcy -/-/- and we decided to convert to a chapter - -/-/- and we included or mortgage in the chapter - and our mortgage company - sold the loan to another servicer Selene finance without filing for foreclosure when we went to bankruptcy court for the chapter -. Selene finance did not foreclose until 1 year later and they were supposed to foreclose when we went to court a one year ago. We have - loans on our credit report and we want the loans removed and the proper foreclosure date updated on or credit report. That foreclosure date should be... |
Selene Finance Mortgage loan modification,collection,foreclosure May 18, 2015 - I was on a repayment plan ( forbearance agreement ) with Selene Finance that was canceled abruptly without cause and without a truthful justification for the cancelation. I had satisfied my repayment plan as contracted through -/-/- and only after making a payment in -/-/-, was it returned without proper explanation. - -, my single point of contact at Selene Finance, initially stated that the repayment plan had ended, which was the reason for the cancelation albeit a false reason per the attached forbearance agreement, but has since tried to justify the cancelation by stating n... |
Selene Finance Mortgage loan modification,collection,foreclosure May 7, 2015 - My ex husband and I had a finalized divorce in -/-/-. Before that I was not living in the home since -/-/-. - - - was our mortgage lender and because my ex husband got behind on payments Selene Finance bought the mortgage. In our divorce agreement I was to get a quit claim deed and my ex was supposed to submit that to have the mortgage refinanced and taken out of my name. Well because he was behind on payments, and I have proof I was n't in the home since -/-/-, the modification did n't go through with - - -. Selene Financial bought the mortgage and keep giving... |
Selene Finance Mortgage loan modification,collection,foreclosure May 6, 2015 - This all started back in - 2014. My current mortgage co then approved me for a modification to lower my payments and interest rate. Payments were to start in - 2014 and last payment in - 2014. I made all payments on time thru - 2014. Well as of - 2014 my last payment was to be made to the new mortgage co that bought my mortgage Selene Finance. For the - they did n't have an account for me to apply payment. Finally in - I was able to make the payment. but they still had old payment amount. I explained the modification, they said it was noted in the file but has n't been upl... |
Selene Finance Mortgage loan modification,collection,foreclosure May 1, 2015 - Homeowner had a pending loan modification with underwriting but Selene put homeowner in active foreclosure and the Substitute Trustee noticed a sale ( without a foreclosure order ) and then noticed the hearing. The hearing was cancelled eventually but unsure what fees might have been added to homeowner 's account. Homeowner 's attorney was in touch with Selene this whole time and was never able to speak to assigned contact. Homeowner received a bare bones denial letter without complete information to determine if denial was correct or sufficient time to respond. Denial has been appealed. ... |
Selene Finance Mortgage loan modification,collection,foreclosure April 29, 2015 - A loan modification application was submitted for review on -/-/2015 and erroneously denied by Selene Finance on. Selene accused the borrower of withdrawing money from - account and depositing into another. However, none of the withdrawal amounts matched any of the deposits. None of withdrawal dates matched and any of the deposit dates. The profit & loss statement, which Selene failed to use to calculate the borrower 's income, was exactly in line with all deposits collectively. A sale date on -/-/2015 was postponed until - -, 2015. Selene did not, and still has not, produ... |
Selene Finance Mortgage loan modification,collection,foreclosure April 17, 2015 - A foreclosure Lawsuit was filed against the Borrower on or About - -, -/-/-. The Borrower was defaulted from her loan because of several mistakes made by her servicers during various transfers of her loan to - another. As a result of their mistakes they stopped accepting her payments and defaulted her. On or about - of -/-/-, The Borrower was granted a loan modification trial period by - - following a complaint to the CFPB. Immediately upon granting The Borrower a loan modification, - - sold her loan to Selene Finance. Because of the transfer, approximately tw... |
Selene Finance Mortgage loan modification,collection,foreclosure April 9, 2015 - We presented complete documentation, including a live offer, to Selene Finance for a Short Sale on - -, -/-/2015. The documentation was confirmed received that same day. I called in -, - on - and left a VM for - -, and - on - and received a different Customer Service Rep. ( CSR ). The CSR requested a HUD statement and scheduled the -. The HUD was provided the following day, on - -. I spoke with - - on - to confirm receipt of the HUD, and he stated that he wanted us to slash fees on the HUD to all parties except the lender, and stated that if we di... |