Selene Finance Mortgage Complaint

Selene Finance Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New York

On multiple occasions, emails and phone calls were placed re the modification review. No regard or courtesy acknowledgment was received regarding the status update. The medication review was denied. -/-/-2015 : Faxed the Modification Package -. Confirmation of receipt of - pages was emailed -/-/2015 - ( - ) - ( - ) - - Successfully Sent-/-/-2015 : Emailed - requesting confirmation of receipt and status update of the modification review. No Response-/-/- : Faxed the Modification Package to Selene Finance -. Confirmation of receipt below : -/-/-2015 - ( - ) - ( - ) - - Successfully Sent -/-/2015 - - ( - ) - ( - ) - - Successfully Sent-/-/2015 : Left voice message ( - - - regarding the modification review. No follow up call returned-/-/2015 : Left voice message - requesting update on the modification review. No follow up call returned.


- : Spoke -, he stated he has n't heard from your client, he will follow up with them and get back to me. Sent a follow up email -/-/2015 : Sent email - notifying them of the numerous calls and emails sent to their attention. Not one courtesy email or call was returned. -/-/2015 : Received modification denial letter advising case was closed out due to no or lack of documentsAt one point, during the modification review, your firm was under the impression that our client, - was applying for a short sale! Please explain. -/-/2015 : Spoke -- discussed the lack of communication and empathy during the course of the modification review. Per - request, I emailed the denial letter for his review. Currently waiting for update ... -/-/2015 : Sent an email - re the concerns of the denial letter. Requested status update-/-/2015 : Faxed Appeal letter to -. Emailed the appeal letter -. -/-/2015 - ( - ) - ( - - - - Successfully Sent-/-/2105 : - confirmed receipt of the attached appeal letter-/-/2015 : - - emailed the same denial letter in question. No update on the modification review.