Review and analysis of over 16 complaints against Selene Finance
Selene Finance consumers have reported over 16 official complaints related to Settlement process and costs. Out of the 16 consumer complaints against Selene Finance, 31% were disputed by the consumer (i.e. the consumer was not happy with how Selene Finance responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Selene Finance resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Selene Finance Mortgage settlement process and costs May 4, 2016 - My Loan with this company was fully paid off several months ago ( - - ), I have since been requesting proof of this I called several times, they would put me on hold for an extended time, transfer me from department to department with no help, and finally some one would promise to provide the information, but to date nil. I just reached out to them today -/-/-, spoke to four persons ( names ) and when I indicated that i 'm recording the call, I was abruptly disconnected from the last person. I have been patient, but this practice is unacceptable, I needed this information for my... |
Selene Finance Mortgage settlement process and costs April 26, 2016 - I am selling my home to the current occupant of the house.The buyer has been going through the process of securing a loan through the V.A. -/-/-, I was put on long-term - due to -. I needed to move to - to be near my family, and moved in -/-/-. I tried repeatedly to contact - to discuss my account. - intentionally avoided communicating with me. In -/-/-, - had put my house up for auction in a foreclosure. I found out about the sale date from the occupant questioning one of the many people driving by and photographing the property. With the help of the - Att... |
Selene Finance Mortgage settlement process and costs March 24, 2016 - Back in - my home was burglarized and caught fire. We lost everything that was in the home except for the clothing that we took on an overnight trip with us out of town. We was put up in a hotel for almost 2 mths and during that time we was only given $2500.00 from our insurance company until they finished there investigation ( which took 6mths ). During that time our funding was limited therefore we had to use some those advance funds from the insurance company to purchase clothing, appliances, personal items, Rx medications, formula, bottles, -, an apartment, school books and etc. Du... |
Selene Finance Mortgage settlement process and costs October 7, 2015 - We are a restoration company and we did repairs for a homeowner after a fire. Their homeowners insurance carrier paid the claim and as usual the funds came in a check with the mortgage carrier named on the check. Selene Finance has been holding the funds for nearly 8 mos. and is refusing to pay out. We have complied with dozens of requests, repeatedly, submitting the same paperwork and the same authorizations. For 4 months now we have been stuck in a cycle of Selene saying we are not on as a third party to speak to. We submit the authorization again, and they ask for the entire package to be s... |
Selene Finance Mortgage settlement process and costs March 25, 2015 - Servicer will not record loan modification documents with county clerk. Documents were executed on -/-/2015. I have told many times by the servicer the documents had been sent to county recorder on the same date ( -/-/2015 ). I have went to recorder 's office and called repeatedly, they have no record of receiving documents. Loan mod is not legal if not recorded. It has been over two months, there is no reason this should not have been completed in a timely manner. ... |
Selene Finance Mortgage settlement process and costs March 24, 2015 - We 've been modified for a loan at - - -, after they approved the modification. They sold it Selene finance, and they ask me to pay - trial payment which I did, they said give the another month to finalize the loan, but they have n't done anything. They keep on telling me next month, it has now been six months since they gave me the final modification. ... |