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Consumer Complaints by Product

With a focus on financial consumer protection and awareness, BadFinance.org is a nonprofit organization dedicated to provide financial analysis and advice to US consumers. Every days our financial professionals receive hundreds of complaints from the Consumer Financial Protection Bureau and compare complaint resolution trends to better inform financial consumers.


Consumer Complaints History

New Consumer Complaints


Convergent Resources, Inc. Debt collection attempts to collect debt not owed debt was result of identity theft

November 7, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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Source Receivables Management LLC Debt collection attempts to collect debt not owed debt was result of identity theft

November 7, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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Credit Protection Association, L.P. Debt collection attempts to collect debt not owed debt is not yours

November 7, 2019 - I have a debt collection of $530.00 showing up on my - credit report that isnt mine. Ive never had an account with Credit Protection Association....

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Quality Asset Recovery LLC Debt collection attempts to collect debt not owed debt was already discharged in bankruptcy and is no longer owed

November 7, 2019 - -/-/2018 $2700.00 Tried disputing the balance filed bankruptcy and will not remove from credit to stop me from renting or buy any property due to it being a judgement,...

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LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process

November 7, 2019 - My servicing company is Lakeview Loan Servicing. They are always charging a - fee even though my loan payment is paid on time prior to the -. I've made multiple attempts to get this resolved and stated they would have someone call me back. No one ever calls me back. I've submitted 3 online inquiries and no response....

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Credit Protection Association, L.P. Debt collection attempts to collect debt not owed debt was result of identity theft

November 6, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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Convergent Resources, Inc. Debt collection attempts to collect debt not owed debt is not yours

November 1, 2019 - Written " Reduced Balance Opportunity '' on a debt which is not valid. Misrepresented debt as current and valid....

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HCFS Health Care Financial Services, Inc. Debt collection false statements or representation impersonated attorney, law enforcement, or government official

October 30, 2019 - This company ( ARS ) which I hold No Contract with nor have received services from is a 3rd party agency who has no right to collect anything from the alleged debtor since there is no way they can prove they were on any original contract. - -, -, - -. You have no right to subrogate ( substitute ) yourself into a contract. Whether it be by purchase, assignment, transfer, or trade. If you bought the debt you did it on your own behalf. Not at the request of any alleged debtor, and therefore are a stranger to the transaction ( voluntary payee ). Reporting of this debt is a violation...

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Convergent Resources, Inc. Debt collection false statements or representation impersonated attorney, law enforcement, or government official

October 30, 2019 - This company ( Convergent Outsourcing ) which I hold No Contract with nor have received services from is a 3rd party agency who has no right to collect anything from the alleged debtor since there is no way they can prove they were on any original contract. 73 Amjur, 2nd, Section 90. You have no right to subrogate ( substitute ) yourself into a contract. Whether it be by purchase, assignment, transfer, or trade. If you bought the debt you did it on your own behalf. Not at the request of any alleged debtor, and therefore are a stranger to the transaction ( voluntary payee ). Reporting of this d...

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Absolute Recovery Services, LLC Debt collection written notification about debt didn't receive enough information to verify debt

October 29, 2019 - I've sent letters on -/-/19 and -/-/19 to Absolute Recovery Services for verification of this alleged debt that sits on my credit reports. I have yet to receive a response in the mail outlining this debt. I just need to be sure that this debt does indeed belong to me. I'm very confused about a $ - account sitting on my credit report that I had no knowledge of....

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Receivables Management Corporation Debt collection attempts to collect debt not owed debt was result of identity theft

October 24, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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First Federal Credit Control Debt collection attempts to collect debt not owed debt was result of identity theft

October 24, 2019 - -, - - SOC SEC # - DOB -/-/- ADDRESS - - - -, - -, FL - ATTENTION DISPUTE DEPARTMENT TODAYS DATE : -/-/- FFCC-CLVLAND - FFCC-CLVLAND - Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company...

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TRANSUNION INTERMEDIATE HOLDINGS, INC. Debt collection attempts to collect debt not owed debt is not yours

October 17, 2019 - These are Fraud accounts and they dont belong to me...

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Army and Air Force Exchange Service Debt collection attempts to collect debt not owed debt was result of identity theft

October 16, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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First Federal Credit Control Debt collection attempts to collect debt not owed debt is not yours

October 15, 2019 - I am not aware of these collection charges...

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Valentine and Kebartas, Inc. Debt collection false statements or representation impersonated attorney, law enforcement, or government official

October 15, 2019 - My name is - -. I received a phone call this evening at - from what showed up on the callerID as " - , PA ( - ) -. '' This came up as - - ( e.g. - or - - ) type. The person on the other end, when asked, stated that her name is -****. Due to a persistent hearing issue I have, I could not clearly catch her name, even after asking twice for it. I then was told that the company calling me is Valentine Kebartas Inc., located at - - -, - . -, -, MA -, and that the phone number of the company is ( - ) - ( ext. -??? ) and this was in an...

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Direct Recovery Services, LLC Debt collection communication tactics you told them to stop contacting you, but they keep trying

October 14, 2019 - I have repeatedly asked DRS to stop contacting me about my brother 's debt - and have even filed multiple CFPB complaints against them - but they continue to contact me....

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Oracle Financial Group LLC. Debt collection false statements or representation impersonated attorney, law enforcement, or government official

October 14, 2019 - - : I receive a call from -. Caller leaves voicemail, identifies self as " - - '' calling about an " important business matter '' and states " we want assure that you are given a final opportunity to secure a statement here in your defense so that no decisions are made without your knowledge. '' She leaves call back number - ext - and ends call with " you've been notified and good luck ''. - : my brother receive a call from the same woman at the same #, asking for me. She gives him my date of birth and tells him she is calling about an important legal matter and needs to...

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ERC Debt collection attempts to collect debt not owed debt is not yours

October 13, 2019 - This company Enhanced Recovery is trying to collect $250.00 from me for a bill they claim I owe. I have written them several letters demanding that they comply with the Fair Dept Collection Practices Act and the Fair Credit Reporting Act by ( 1 ) providing me a contract or bill from Enhanced Recovery with my signature on it as follows : " I am requesting validation, made pursuant to the Fair Debt Collection Practices Act. Please note that I am requesting validation ; that is competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay Enhanc...

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Eastern Account Systems of Connecticut, Inc. Debt collection attempts to collect debt not owed debt is not yours

October 13, 2019 - This company Eastern Account System is trying to collect $350.00 from me for a bill they claim I owe. I have written them several letters demanding that they comply with the Fair Dept Collection Practices Act and the Fair Credit Reporting Act by ( 1 ) providing me a contract or bill from Eastern Account System with my signature on it as follows : " I am requesting validation, made pursuant to the Fair Debt Collection Practices Act. Please note that I am requesting validation ; that is competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to ...

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ERC Debt collection attempts to collect debt not owed debt was result of identity theft

October 12, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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I.C. System, Inc. Debt collection attempts to collect debt not owed debt was result of identity theft

October 11, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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Financial Data Systems Debt collection attempts to collect debt not owed debt was result of identity theft

October 11, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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Direct Recovery Services, LLC Debt collection attempts to collect debt not owed debt is not yours

October 11, 2019 - This is my second complaint about DRS. This morning, the day after CFPB closed my previous complaint without any resolution, they texted me again about my brother 's debt. I want them to immediately STOP contacting me about my brother 's debt. I DO NOT OWE ANY DEBT. STOP CONTACTING ME....

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Credit Protection Association, L.P. Debt collection attempts to collect debt not owed debt was result of identity theft

October 9, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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Credit Protection Association, L.P. Debt collection attempts to collect debt not owed debt was result of identity theft

October 9, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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Convergent Resources, Inc. Debt collection communication tactics frequent or repeated calls

October 9, 2019 - I actually spoke to the representative from this debt collector, and I wanted to know who to contact about 3 accounts that are saying they are from me when I never even had a - - account, an - - - account and the one of - - for - - that said it was from 2 years ago ... I have not lived in - - since 2014. None of these reports are me, so I think my identity has been taken and I need to know what to do for a dispute because it's really affecting my credit score!...

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HCFS Health Care Financial Services, Inc. Debt collection attempts to collect debt not owed debt was result of identity theft

October 9, 2019 - -, - - SOC SEC # - DOB -/-/- ADDRESS - - -, - - -, FL -* ATTENTION DISPUTE DEPARTMENT TODAYS DATE : -/-/- ARS ACCOUNT RESOLUTION - Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shal...

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Valentine and Kebartas, Inc. Debt collection communication tactics frequent or repeated calls

September 26, 2019 - Valentine and Kebartas called everyday from -/-/2019 until current using different numbers - -, Florida area - ) from a company in Massachusetts. I finally spoke to a supervisor, - -, and he would not disclose the reason for the call. The representative and - - both possessed an abusive tone towards me. They never left a message when they called everyday. The process is deceitful and I felt mis-treated and they were condescending. Please prevent companies like Valentine and Kebartas to behave in such a manner....

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CCS Financial Services, Inc. Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

September 24, 2019 - I received a letter stating i owned this company money, First time hearing from this company and about this debt....

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Recovery Solutions Group, LLC Debt collection took or threatened to take negative or legal action seized or attempted to seize your property

September 24, 2019 - My mother keeps getting calls on her cell for me saying I owe this debt that I have never heard of the original company or the collection company. The caller says they are going to come seize all my property and my checking account if I do not pay them. Once again I never signed anything for this debt....

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Medical Data Systems, Inc. Debt collection attempts to collect debt not owed debt is not yours

September 24, 2019 - After numerous attempts to get verification about these fraudulent accounts from the three credit bureaus -, -, and - I have never received any response back as yet. These accounts do not belong to me as follows : 1.Medical data systems acct # - 2- - service acct # - 3.- - - acct-*** 4.- - - acct - -acct # - 5. - -/- acct # - 6. - - - - acct # -...

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WELLS FARGO & COMPANY Mortgage closing on a mortgage

September 24, 2019 - Wells Fargo Home Mortgage keeps calling other people regarding the matters of My Home Mortgage. I filed the complaint on Wells Fargo Mortgage. It appears there not trying to resolve the issue by calling other people that has nothing to do with the issue. Wells Fargo Home Mortgage calls on a daily base other people in fact as I have for a witness. Wells Fargo Knows my phone number as well as mailing address regarding the matter....

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Allied Collection Services, Inc. (Nevada) Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

September 24, 2019 - Allied Collection representing - - has repetitively sent correspondence demanding payment for an unknown debts. When I requested by law that they send me identifying documents to show that I owe this debt such as ID, Social Security Number, and/or contract bearing my signature, they have not done so. Their claim is Hearsay according to law. In the midst of this, they are ruining my quality of life because they have put this item on my credit : -/-/2015 amt $410.00...

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Nevada Credico, Inc. Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

September 24, 2019 - QUANTUM COLLECTIONS representing - - - has repetitively sent correspondence demanding payment for an unknown debts. When I requested by law that they send me identifying documents to show that I owe this debt such as ID, Social Security Number, and/or contract bearing my signature, they have not done so. Their claim is Hearsay according to law. In the midst of this, they are ruining my quality of life because they have put this item on my credit : -/-/2017 amount $220.00....

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CCS Financial Services, Inc. Debt collection attempts to collect debt not owed debt is not yours

September 24, 2019 - - - - - - - -, GA - CREDIT COLLECTION SERVIC - - - -, MA - ( - ) - - : Collection account : $86.00 To Whom It May Concern : This letter is being sent to you in response to notices sent to me from your company and more importantly, due to your erroneous reporting to the Credit Bureau s , the highly negative impact on my personal credit report. Please be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 b that your claim is disputed and validation is reque...

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AR Resources, Inc. (FL) Debt collection attempts to collect debt not owed debt is not yours

September 23, 2019 - It started in -/-/- but I have 9 hard inquirys on my credit report that does not belong to me as well as a loan threw - that I wasn't aware of..my credit score has dropped 104 points in a month. Resulting in a balance of - -/-/2019 for a balance of $710.00 through - as well as Are resources in I'm not aware ofI 'm not aware of -/-/2019 for a balance of - threw - that I am not aware of...

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CCS Financial Services, Inc. Debt collection attempts to collect debt not owed debt was result of identity theft

September 23, 2019 - -, - SOC SEC # - DOB -/-/- ADDRESS - - - - - -, FL - ATTENTION DISPUTE DEPARTMENT TODAYS DATE : -/-/- CREDIT COL- - CREDIT COLL - Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) s...

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Hunter Warfield, Inc. Debt collection attempts to collect debt not owed debt was result of identity theft

September 22, 2019 - Back in -/-/2019, in need of a new car, I visited the dealership to see if I could get some sort of financing. The sales rep came back with a twisted face and a horrible credit report in his hands saying that my score was -!!!!! The last time I had checked my score it was in the mid 600s and I didnt recognize alot of the information that was in my credit report like collection accounts, credit cards, addresses, and over 80 inquiries! I immediately knew someone had gotten my information and I called all 3 credit bureaus and had a fraud alert placed. I tried disputing with the credit bureau...

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Hunter Warfield, Inc. Debt collection attempts to collect debt not owed debt was result of identity theft

September 22, 2019 - Back in -/-/-, in need of a new car, I visited the dealership to see if I could get some sort of financing. The sales rep came back with a twisted face and a horrible credit report in his hands saying that my score was -!!!!! The last time I had checked my score it was in the mid 600s and I didnt recognize alot of the information that was in my credit report like collection accounts, credit cards, addresses, and over 80 inquiries! I immediately knew someone had gotten my information and I called all 3 credit bureaus and had a fraud alert placed. I tried disputing with the credit bureau...

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LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process

September 22, 2019 - - closed out Complaint # - and has NOT provided my reqeust for information regarding the documentation of discrepancies stated within the letter submitted by - representative, Mr. - -, Office of the Customer, dated -/-/2019. I contacted Mr. - upo # - upon receipt of this submitted letter on -/-/2019 and to date, have not received a response as promised. Attached includes my email following my phone call with Mr. -, supporting documents, and request for - to provide supporting documentation of the wire transfer return to the closing attorney as he claims on the l...

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Shellpoint Partners, LLC Mortgage incorrect information on your report

September 20, 2019 - I had filed a report in -/-/- with you and received a letter from New Rez stating they would correct my credit report after incorrectly handling loss mediation when I was laid off. I now am selling my house and need to purchase a new one and I'm finding out they did not do as they said, my credit is still showing that I was late in -/-/-, -/-/-, -/-/-, -/-/- and they have added an additional one for -/-/- which was called in on -/-/- but they did not apply until -/-/-. below is the original information for the original complaint. They really need to rect...

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Convergent Resources, Inc. Debt collection attempts to collect debt not owed debt is not yours

September 19, 2019 - looking over - credit report and their are two collection agencies thats trying to collection on the same account which I have to knowledge of and never contacted about this debt....

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Medical-Commercial Audit Inc Debt collection written notification about debt didn't receive enough information to verify debt

September 14, 2019 - MCA Management Company out of Missouri placed a collections on my credit report for $1500.00 back in -/-/-. I don't recognize this account and will need verification of this account and what the $1500.00 is for. There wasn't any mail in regards to what the collections is for. As highlighted in the FCRA Reporting Act, please provide verification of this collection. Also, please cease any collection calls immediately if there are any in the near future....

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Javitch, Block & Rathbone LLC Debt collection communication tactics called before 8am or after 9pm

September 13, 2019 - Called repeatedly @ - -., - -., & - -...

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Receivables Management Corporation Debt collection attempts to collect debt not owed debt was result of identity theft

September 12, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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TRANSUNION INTERMEDIATE HOLDINGS, INC. Debt collection attempts to collect debt not owed debt is not yours

September 12, 2019 - I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, ...

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ClearPath Lending Mortgage applying for a mortgage or refinancing an existing mortgage

September 10, 2019 - We receive multiple letters per week advising us that we " have yet to take advantage of programs sponsored by the Department of Veterans Affairs ; you are entitled to a payment and rate reduction through VA eligibility lending programs. '' Usually it's a refund of between $ 1,400-2,500. The phone number is usually an ( - ) area code, but the full number typically changes. The most recent one was ( - ) -. There is no listed address....

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Source Receivables Management LLC Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

September 7, 2019 - They keep reporting that I owe them but I dont even know who this credit company is at all so why would I pay for something I never got at all so they said my credit will go down and won't be able to ever get anything and that is really hurting my credit to even try to get a car any where...

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LJ Ross Associates Debt collection attempts to collect debt not owed debt is not yours

September 7, 2019 - I have previously contacted CFPB ref:-- as of -/-/2019 the respondent has Sold the Debt to L J Ross Associates In. Reported By L J Ross Associates In - - -, -, MI - ( - ) - Account Number - Date Reported -/-/2019 Creditor Class Utilities Client Name - - - - Original Amount $550.00 Again, Multiple Letters have been sent to -, and their collection representatives now AT LEAST 5 times ( including over 30 phones calls in the last 2 years ). I am writing this letter in response to the information your company has placed on my credit reports.. In...

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ProCollect, Inc Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged

September 6, 2019 - 1. Debt collection, about the move-out charge for bed 2. I solved the issues with the rental company before already, but they keep letting debt collector contact me for the money, and now they denied we solved the issue before. 3. Dear CFPB : Thank you so much for taking the time to read all those and helping me. Two years ago, I lived in - - at - - : - - -, - -, PA -, - -- three bedrooms house. During the staying, I switched houses in between, so I lived in two furnished houses with this company for around two years and never had any late, missing paymen...

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Army and Air Force Exchange Service Debt collection attempts to collect debt not owed debt was result of identity theft

September 5, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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TRANSUNION INTERMEDIATE HOLDINGS, INC. Debt collection attempts to collect debt not owed debt was result of identity theft

September 4, 2019 - I have been arguing with Transunion for 3 months now trying to remove all fraudulent information from my report. I have submitted documentation multiple times and and spoken to multiple reps explaining that my identity has been compromised. However, they still refuse to remove items from my report. This is in violation of section 605B of the FCRA law, that protects me as a consumer. I have also submitted paperwork to the creditors listed on my paperwork to now avail. My identity was stolen by someone who is not benefiting from my personal information and I am the one who is left to pay the ch...

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Overton, Russell, Doerr and Donovan, LLP Debt collection attempts to collect debt not owed debt was result of identity theft

September 3, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached....

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ClearPath Lending Mortgage applying for a mortgage or refinancing an existing mortgage

September 3, 2019 - This is in reference to ClearPath lending - - - - -, - CA - CFL # -, NMLS # -. They are using deceptive and persistent targeting tactics against VA mortgage loan homeowners. They are continuing to target me in a campaign that looks as if I have an expiring mortgage account, using my information and my actual lenders name in the letter. I have contacted them and asked to be removed, but they insisted they needed more personal information....

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JH Portfolio Debt Equities, LLC Debt collection attempts to collect debt not owed debt is not yours

September 3, 2019 - I received a letter from Credit Control LLC for a debt and account with center point issued by - - - - dba - - ( had received something from - - for same false item a month ago! ). This account is not mine and I have idea what this is. I was a victim of identity theft back in -/-/2014 but I am unsure if this account is from that issue. I want them at Credit Control LLC to close this right away please. I have sent Credit Control LLC a letter to close this as well which I have attached. Thank you for the help and assistance on this frustrating manner....

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WELLS FARGO & COMPANY Mortgage struggling to pay mortgage

September 2, 2019 - I am requesting a one time 30 day courtesy foreclosure postponement. I've never been reviewed or considered for payment assistance options in the past. I've faxed in a complete payment assistance application packet to Wells Fargo directly and the foreclosure office - - -. I was unable to submit this application through the Wells Fargo online banking portal, " loan tracker '' as this feature was not available online as stated it was through the Wells Fargo online website. I am requesting a foreclosure postponement to be granted by either Wells Fargo or the foreclosure office -...

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Lockhart, Morris & Montgomery Inc. Debt collection attempts to collect debt not owed debt is not yours

August 29, 2019 - This month it attached to my credit report and I never got or had anything from them and I was notified that my I'd may have been compromised and to watch for any new accounts to pop up that I am not aware of. No one has made contact other them darastically lowering my credit for a debt I don't owe....

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TRANSUNION INTERMEDIATE HOLDINGS, INC. Debt collection written notification about debt didn't receive enough information to verify debt

August 29, 2019 - I have sent several factual disputes to each bureaus informing them of the inconsistencies and violations of the FCRA with how this account is reporting on my credit profile. It is my understanding that the FCRA requires that all credit bureaus are reporting the same information across the board, and that information has to be consistent, if not its a violation. Theres several violations with this report such as, the inconsistent date is open, stating the account is not being disputed when it is, Transunion reporting this account as open and - and - reporting it as closed!...

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ERC Debt collection written notification about debt didn't receive notice of right to dispute

August 28, 2019 - i recently checked my credit report and discovered that this company has placed this item on my credit. I have never done business with this company nor have they provided me with any services or goods. I was never notified that I owe a debt with this company therefore my rights were violated. I want this company to produce the documents with my signature indicating that I agreed to pay for services or goods and it they are not able to do so I demand that they remove the items immediately...

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