Selene Finance Mortgage Complaint

Selene Finance Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Alabama

We purchased our home in - with the mortgage originally serviced by -, - and - which was sold to - - - in - - and never reported late by either company. With - - -, we were not considered late until the - of the month. We paid no later than the - of each month. The mortgage was sold to Selene Finance who has reported us as being 30 days late on multiple occasions. We have attempted to pay within the 15 day window via their website - which regularly throws error messages or logs us out. I 've worked as a - - for more than 10 years and can say without a doubt, it is the most poorly constructed public ecommerce site I have ever encountered. We have called them on several occasions and are told that we are on the same pay schedule as when - - - serviced the loan and to " pay just as we did before ''. We receive threatening statements in the mail stating that we owe a " corporate advance '' of $1000.00 in addition to our regular payment - yet when we log in to selenefinance.com our account appears to be current. I am requesting that Selene Finance remove all delinquencies from my credit report and stop mailing threatening statements with erroneous charges.