Selene Finance Mortgage department,
Other mortgage Loan servicing, payments, escrow account California
To whom it may concern : After several years I am finally able to refinance my mortgage. In requesting my payoff there was a " corporate fee '' /escrow fee added to my outstanding mortgage balance of $11000.00 that according to the current loan servicer - - was transferred from Selene Finance - -/-/2011. I recall I used to pay my own property taxes and insurance directly, when my original loan originator - - sold my servicing to Selene they began to impound my property taxes and insurance. There was an arraignment of escrow payment to cover the amount that was paid out by Selene.
where or how they were accrued. I would appreciate all your assistance in providing proof of how this amount was accrued, thank you. How do these small mortgage servicing company 's get away with adding such large amounts to outstanding mortgage balances without informing the borrowers. We are extremely upset that our outstanding loan balance is $11000.00 more than we had anticipated, our new payment is affected etc. Very frustrating trying to track down the disconnect.
Selene Finance customer in California
Dec 10, 2015
* Source: CFPB Complaint Database
Selene Finance response to complaint:
Closed with explanation
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