Selene Finance Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Selene Finance Mortgage department,

Other mortgage Loan modification,collection,foreclosure Florida

I have a mortgage loan that is delinquent not by my hands. I have received state assistance for the past year and tried working with the mortgage company for some kind of relief. They have not returned any calls I get statements mailed stating I owe one amount and when I call customer service they say a different amount. I have owned my home for 22 yrs. I have recently accepted new employment which will enable me to make my payments. I have called to work something out with them the only thing I am getting is a run around. The worst thing about this is this company is only the servicer of the loan. I have had my loan transferred 3 times from - to - and now with - - a/k/a - - in the past three years. Recently the loan has been assigned 3 different times to different attorneys in the past 2 years. After contact in -/-/- when the last payment from the state assistance stopped to work something out to no avail I had a - - in - - -. I have my - payment but I am being told if I try to


% for 1 year and max out at 5 % for the loan duration my current statement is reading 2 %? I also have a loan modification that was recorded in - - canceling the les pendence due to a completed modification agreement. I have never signed anything with them? My written statement states $14000.00 due when calling in - they wanted a flat $5000.00 in my most recent call this past Tuesday it is now -? My payments were $710.00 with an increase due this year but they are saying my payments are $640.00? I ca n't get a straight answer. My loan is owned be - - - and division of - - and finance by Selene finance. I just do n't have even - but I can make my mortgage payments and I am willing too but I am getting no where. I do n't want to lose my home over $6000.00. however given my physical condition I ca n't handle the stress of this either. I really feel like this company ripped the state of Florida off by $32000.00 and change as well as only offering me a Harp/Hamp modification which I do n't qualify for as my loan was modify once before by -. I owe - with a $28000.00 balloon payment and now with Florida hardest hits funds there 's an additional almost $48000.00 mortgage on this home. The value is n't there for me to sell. -. I have been divorced since - - the only thing I got from all those years in the house I raised my children in. Trying to have peace in my life and work with the mortgage company has caused me a - -. Please someone look at the information I am providing to you and let me know if I am correct or not about this issue. Like I said I have - 's payment and I am able to continue at this time to make my payments but I am very sick and I can not handle the stress. I have hard copies of the - modification offers ( Harp/Hamp ), all the hardest hit information and all of my mortgage statements along with acceleration demands for payments while receiving hardest hit funds however, I will have to fax these I also have the letters of transfers to attorneys ( Fl ). I have the - - paperwork, I have the divorce paperwork and court contempt due to not obeying judge 's orders of providing quit claim deed in timely manner as ordered. I have spoke with Dept of HUD and that I where I am getting my information about not qualifying for a modification at least not what I have been offered. I have done my homework and tried my best to work on righting this wrong that my ex-husband caused. Please help if possible.?

Selene Finance customer in Florida
Apr 29, 2016

* Source: CFPB Complaint Database

Selene Finance response to complaint:
Closed with explanation

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