Conventional fixed mortgage Loan modification,collection,foreclosure
Selene Finance Mortgage department,
Conventional fixed mortgage Loan modification,collection,foreclosure Florida
My wife is - and I am - years old ; we are forced to leave our home by - -, -. The finance company that bought the mortgage has refused to refinance our mortgage ; they mislead us and dragged us along since -/-/-. We have been requesting them to refinance the mortgage at the current market price since -/-/- ; they played us and kept on asking us to provide paperwork package, we have done what they asked for approximately - times and every time they led us to believe that they will refinance if we submit the paperwork. The only response we got from them, every time we submitted, is that the paperwork is not complete. They never said what was missing regardless to our repeated inquiry of what was missing - they never answer that. They asked us to resubmit again and again, but to no benefit. And now we are going to be on the street ( literally on the street ). My wife and I have always been hardworking couple and we are still working till now. Please allow me to emphasize once more, my wife is - and I am -. We both
So please we need help ASAP - we will be thrown out of our home by - -, -. We solicited legal assistance from an attorney, who also saw no reason for the finance company ( the mortgage holder ) not to refinance the loan and keep us in our home, which we lived in since -. We urge your help ASAP - Please .. Please .. Please. Thank You,
Selene Finance customer in Florida
Mar 24, 2016
* Source: CFPB Complaint Database
Selene Finance response to complaint:
Closed with explanation
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