Selene Finance Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Selene Finance Mortgage department,

VA mortgage Loan servicing, payments, escrow account Arizona

This is my statement of what happened concerning my loan for the property. It shows the timeline of events, the negligence - - and - - - showed while servicing my loan. Selene Finance is my current servicer and will not help me. I refinanced my mortgage -/-/-, -/-/-, - was raided by the FBI. I began getting notices from many companies claiming they now owned my loan. I got a call from - stating that they had my loan, but it was my OLD loan. I explained to - that I had refinanced and they had the information for a loan no longer existed. I started getting intent to foreclose notices from - stating for the OLD loan. We faxed them information from our refinance. Our title co. also talked to a - and also faxed proof to - but the notices and threats kept coming and I did not know who owned for my new loan. Meanwhile, I began getting statements for my NEW loan from - as if nothing was wrong and still owned my NEW loan.


they could not help us and another was asking for more time to research. -/-/-, I received notice that - was the servicer of my new loan. I received a letter from - - - notifying me of being foreclosed due for my OLD loan. This information was made public on a website, & I began receiving letters from many companies who prey on homeowners who are going through foreclosure. We filed a lawsuit against - for injunctive relief, wrongful foreclosure, breaking several Arizona Revised Statues, the Real Estate Settlement Procedures Act, Slander of Credit, Consumer Fraud, Quiet Title, Breach of Contract, Truth in Lending Act and the being the interpleader of funds. Since - now also owned my NEW loan, - and my attorneys started to discuss how much I owed - to reinstate the new loan. We never got the correct amount we owed them to reinstate. -/-/-, I did give - $18000.00 to show good faith of trying to resolve this issue. However, when I did get my next payment notice from - for the NEW loan, it still stated I was delinquent on that loan. We finally found on out -/-/- that my check was still on the - lawyer 's desk. When they finally cashed my -/-/-, they used the money towards my OLD loan. It took nearly six months for them to transfer my payment to the new loan. Also, the correspondence contradicted the mailed statements from -. - repeatedly pretended they were going to settle this situation, and we would vacate the court date hoping for a settlement, only to have - - - ignore his correspondence for months. - either denied any wrongdoing or had " no knowledge '' of the issues concerning my loan. - repeatedly stated they were not responsible since my loan was only serviced through - - - and because it was actually owned by the -. When we finally had a settlement hearing - would not agree to our settlement terms. - final offer was $40000.00. This amount would have not even have paid my $60000.00 of lawyer 's fees. - showed complete incompetence and did not give the attention my situation needed in order to be resolved. Even if I won a judgment against -, I did not believe that my problems with my loan would have been fixed. I decided, under counsel " walking away '' and allowing the foreclosure was a viable option. It would allow me to use my saved up mortgage payments to pay my lawyer, and I would not have to go through a costly trial. It also would allow me to permanently sever financial ties with

Selene Finance customer in Arizona
Nov 17, 2015

* Source: CFPB Complaint Database

Selene Finance response to complaint:
Closed with explanation

Consumer disputes how Selene Finance handled their complaint

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