Selene Finance Mortgage Complaint

Selene Finance Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

I wish to submit a formal complaint against my lender Selene Finance -. They have been a pure nightmare for me and my family since - - - transferred my loan to them in 2013. The customer service representatives are not very helpful at all and they tend to practice lying about mailing out any information requested by me, the homeowner. I have called numerous times in regards to my loan modification process. I was misrepresented as to the timeframe of when I needed to start the loan modification process. They have intentionally not been applying my mortgage payments in a timely matter which has further placed them in a suspense account, so that I can incur late fees. They also intentionally do not send updated information to their Bankruptcy Legal department reflecting that my account is current and up to date. They have even gone as far to send back electronic checks that have already been deposited yet I have not been given credit for, nor have the money been redeposit into my bank account. I feel that I am currently being force into foreclosure. I wish to save my home, because I have a son about to go off to college and - little girls under the age -.I appreciate your response to this matter and resolution.