Review and analysis of over 215 complaints against Selene Finance
Selene Finance consumers have reported over 215 official complaints related to Loan servicing, payments, escrow account. Out of the 215 consumer complaints against Selene Finance, 23% were disputed by the consumer (i.e. the consumer was not happy with how Selene Finance responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Selene Finance resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Selene Finance Mortgage loan servicing, payments, escrow account December 1, 2016 - In - of 2014, I received a delinquent notice from - -. I was informed that my note had been sold to - by -. I informed the customer service rep that I had not received a letter informing me of my note being serviced by a new provider and that I made my house payment on time to LoanCare. When - purchased my loan, I called them to find out what was going on. A - rep told me that I had no escrow balance, no homeowner 's insurance, and they were charging me their hazard insurance. A - rep told me to resolve my escrow issue I would have to contact -. When I contacted -... |
Selene Finance Mortgage loan servicing, payments, escrow account June 2, 2016 - We purchased our home in - with the mortgage originally serviced by -, - and - which was sold to - - - in - - and never reported late by either company. With - - -, we were not considered late until the - of the month. We paid no later than the - of each month. The mortgage was sold to Selene Finance who has reported us as being 30 days late on multiple occasions. We have attempted to pay within the 15 day window via their website - which regularly throws error messages or logs us out. I 've worked as a - - for more than 10 years and can say witho... |
Selene Finance Mortgage loan servicing, payments, escrow account May 27, 2016 - I have been with Selene Finance for a year or so now and everything was going well. About three months ago they sent me a letter along with a certified letter stating that if I did not send my payments by the - of every month that their would be steps taken. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. I would always send it before the month was up so it did not show on my credit report. I ignored the letter and threw it away. Little did I know that they would stop sending me statements. For -/-/- and -/-/- I di... |
Selene Finance Mortgage loan servicing, payments, escrow account May 16, 2016 - Selene finance has now stopped excepting our mortgage payment. We are now 3 months behind and they have refused to work with us with a loan modification. We attempted to make - FULL payments and have been refused. Selene is now telling us that we can be foreclosed on.... |
Selene Finance Mortgage loan servicing, payments, escrow account May 12, 2016 - I just called in to schedule a payment with my mortgage company and they are refusing to take the payment unless I can bring my account fully current all at once. We are 4 months behind and also owe this month ( 5 months worth ). We only fell behind because we were in the process of working with our mortgage company to get our loan modified. This process took over a year and, in the long run, they cancelled our modification without our permission because we fell outside of their timeline due to the fact that we were waiting for them to respond to something we requested in writing. I have made ... |
Selene Finance Mortgage loan servicing, payments, escrow account May 1, 2016 - I had made my third trial payment with - - - Mortgage and called several times to find out if they would come up with a plan they said they would instead right after the 3rd trial payment I was sent a letter that my mortgage was assigned to Selene Finance and when I called Selene Finance although I had a trial payment plan they had no clue what was going on said I should continue with my trial payment plan And when ending of - came so I can make my fourth payment the customer service at Selene Finance said my information wasnt in the system. I called several times but no help and t... |
Selene Finance Mortgage loan servicing, payments, escrow account April 21, 2016 - In getting the necessary paperwork for a mortgage refinance, the Bank that is doing the refinance ( - - Bank ) requested a loan payoff statement from the current holder of the loan ( Selene Finance ) on - -, 2016. - - Bank has made at least - follow-up requests and Selene has still not provided the statement. I called Selene personally on - - and again on - - virtually demanding a response. Their response to me on the - was that it would take a minimum of five days. After I demanded that the clerk follow up with a supervisor she came back on and said that I ... |
Selene Finance Mortgage loan servicing, payments, escrow account April 6, 2016 - On - -, -, I suffered a loss of personal property due to fire. This personal property was covered under my homeowners insurance policy with - - Virginia - - -. When I contacted the insurance company I was informed that my policy had canceled back in - of - due to " Non payment of premiums '' On - -, -, I contacted Selene Finance my mortgage servicer who maintains the escrow account for my homeowners insurance. From the on set, Selene Finance maintained they paid the policy and had confirmation of policy being active as of - -, - - - -, -... |
Selene Finance Mortgage loan servicing, payments, escrow account April 4, 2016 - My mortgage was transferred from - - - to a firm, unnamed, serviced by Selene Finance, - - -, - - -, -, T-, -. During the handover of my mortgage to Selene, either - did not hand over the credit for the - 2015 payment I made, or Selene received it and did not credit it to my account. For almost nine months, while I have made monthly mortgage payments, - has keep my account as " past due '' because of this error, and has threatened to put my home into foreclosure. As a result, my credit remains damaged, on an on-going basis. In addition, Selene held on... |
Selene Finance Mortgage loan servicing, payments, escrow account March 28, 2016 - We are filing a consumer complaint against our mortgage servicer Selene Finance ( SF ) due to payment misapplication and unclear escrow charges and fees. Our loan was approved to make payments in the amount of $1000.00, however in the interim our loan was sold and or transferred to SF from - - - - - - prior to the loan modification being made final. While completing trial payments for our approved loan modification with - starting on - -, -, our loan was sold before we could complete the entire process. Our loan was sold to SF, on - -, - while still mak... |
Selene Finance Mortgage loan servicing, payments, escrow account March 25, 2016 - I wish to submit a formal complaint against my lender Selene Finance -. They have been a pure nightmare for me and my family since - - - transferred my loan to them in 2013. The customer service representatives are not very helpful at all and they tend to practice lying about mailing out any information requested by me, the homeowner. I have called numerous times in regards to my loan modification process. I was misrepresented as to the timeframe of when I needed to start the loan modification process. They have intentionally not been applying my mortgage payments in a timely matte... |
Selene Finance Mortgage loan servicing, payments, escrow account March 15, 2016 - I have been ordering a payoff statement from Selene Financial since - - and still have not received it. I need the statement to complete my refinancing. Today ( - - ), Selene told me it would be another week ( 5-7 business days ). ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 15, 2016 - My lender Selene is discriminating against me and going against the CFPB guidelines. I originally submitted my packet in - -, 2015 and i had a foreclolsure of - -. They closed out my modification because they recvd packet 35 days before the sale date. I filed Bankruptcy and my case was reopened in - - - - my - party spoke with - and he advised her to send in updated paychk stubs and i faxed them over to her on the - and she faxed and emailed them on the -. She called on the - to confirm that they recvd docs and the advised her that the mod was closed out ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 14, 2016 - We have had issues with Selene Finance ever since our mortgage was sold to them. There are some charges on our mortgage statement that they ca n't seem to explain. My first request went out in -, 2015 and we have still have not gotten an explanation to date. Back in - of 2015, they responded that further investigation is needed. I believe the charges are bogus and fabricated. I contacted them again last week, and received a letter in the mail that they are looking into it. ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 2, 2016 - My mortgage servicing was sold to Selene Finance by - in -. - had approved a loan modification and I had been paying them, without incident when they sold. One month into my relationship with Selene they raised my monthly payment by over $300.00 claiming an escrow shortfall. I sell real estate and am hearing more and more of my customers complain about the pattern of changing mortgage terms. It is not unique to Selene but other mortgage companies are doing it too. Please look into this housing fraud scam immediately!. Thank you! ... |
Selene Finance Mortgage loan servicing, payments, escrow account March 1, 2016 - My Loan Modification finalized after a 3 month trial period, and new loan terms effective -/-/- at which time the loan was to be brought current and all trial period payments applied. Selene Finance has been holding my mortgage payments in a suspense account, not applying them, since -/-/-.No Interest has been reported to the IRS for -/-/-. Selene has also been reporting this loan delinquent since -/-/-. Both instances are in direct breach of the loan terms agreed upon. This loan was not finalized in a timely manner nor has the terms of the loan contract agreed u... |
Selene Finance Mortgage loan servicing, payments, escrow account December 10, 2015 - To whom it may concern : After several years I am finally able to refinance my mortgage. In requesting my payoff there was a " corporate fee '' /escrow fee added to my outstanding mortgage balance of $11000.00 that according to the current loan servicer - - was transferred from Selene Finance - -/-/2011. I recall I used to pay my own property taxes and insurance directly, when my original loan originator - - sold my servicing to Selene they began to impound my property taxes and insurance. There was an arraignment of escrow payment to cover the amount that was paid out ... |
Selene Finance Mortgage loan servicing, payments, escrow account November 23, 2015 - I was in the middle of - loan servicing awaiting decision for a loan modification and the loan was sold to Selene financial. The escrow payment increased over $400.00 putting me into a greater default position. I have been trying to get out of this ARM loan for the past 12 yeears. Denied due process for a modification because I wanted only outside inspection of my home. Selene Finance sent Default letter before 120 days and started foreclosure proceedings. ... |
Selene Finance Mortgage loan servicing, payments, escrow account November 17, 2015 - This is my statement of what happened concerning my loan for the property. It shows the timeline of events, the negligence - - and - - - showed while servicing my loan. Selene Finance is my current servicer and will not help me. I refinanced my mortgage -/-/-, -/-/-, - was raided by the FBI. I began getting notices from many companies claiming they now owned my loan. I got a call from - stating that they had my loan, but it was my OLD loan. I explained to - that I had refinanced and they had the information for a loan no longer existed. I started getting i... |
Selene Finance Mortgage loan servicing, payments, escrow account November 12, 2015 - Selene Finance is two months delinquent with our Escrow refund after we left the company ( also due to their terrible service ). We received a letter stating the refund was sent on -/-/-, and have called them over 10 times since then, assured each time that the payment would be remitted. They will not disclose to us what notes have been taken on our file, and are not remitting our money. ... |
Selene Finance Mortgage loan servicing, payments, escrow account November 2, 2015 - Previously I was utilizing a lawyer to prevent a foreclosure on my house. As of - -, 2015 I am no longer using legal services. Prior to - - I had requested multiple times to get a lost mitigation package. The person handling my account would not respond. I called and left messages, emailed and faxed many times but I was ignored each time. Several times my husband called and was ignored too. Our circumstance has changed and now we have a little more finances to work with but the mortgage company wont take the time to hear our pleas. ... |
Selene Finance Mortgage loan servicing, payments, escrow account October 29, 2015 - For the past 14 months Selene Finance has not been accurately reporting payments they have received. We have been paying them on time every month, and they have been sending delinquency notices to each credit bureau. They also claim that we owe - dollars when in fact they are holding it in a suspense account and are not applying the funds the way they should. When we call them to rectify the situation, which are monthly calls, we are told it will be 30 days before we see the problem has been corrected. 30 days has come and gone 10 times. ... |
Selene Finance Mortgage loan servicing, payments, escrow account October 19, 2015 - When checking my credit report, I found that - said my mortgage account was closed when it was not. I filed a dispute and they corrected it, and now shows that account open, but now they have dropped my credit score - points because of it. Even though I am paying it on time, and it was their mistake in the first place, I do n't understand why this adversely affected my score. ... |
Selene Finance Mortgage loan servicing, payments, escrow account September 27, 2015 - I have been informed that our home mortgage have not been properly handled during the modification back in -/-/-. My wife lost her job in -/-/- due to being laid off. Once we discovered she lost her job we immediately call - - - about our income change. That 's when we decided to go through the modification process. We never stopped making our payments. We did not have the income to pay the full amount so we paid half the mortgage payment to keep some form of payment documented. - - - said the amount of the money we were paying would be added to the end of our loan ... |
Selene Finance Mortgage loan servicing, payments, escrow account July 15, 2015 - Effective - -, 2014, Selene Finance LP took over my mortgage loan from - - -. Since this time and to current date, I have been in dispute with Selene Finance LP regarding my mortgage payments. It is still unresolved even after multiple attempts and providing them with the proof of payment. My last bank statement included a delinquent notice that I am late on my mortgage payment and that failure to bring my loan current may result in fees and foreclosure. ... |
Selene Finance Mortgage loan servicing, payments, escrow account July 10, 2015 - - was the originating mortgage holder and they did not pay my taxes after all monies were escrowed. they sold my loan to selene finance and they paid it after - said they would but did not, but they paid it from my escrow acct not from funds received from - and now have a shortage in escrow. selene finance then hit my escrow acct - for homeowners insurance, was late with it and only paid it once in 2013 as the insurance company never received the second payment. now escrow is short yet again and my payement went up $200.00 + a month. i have been trying to get this fixed to no ava... |
Selene Finance Mortgage loan servicing, payments, escrow account July 6, 2015 - I received the response to my prior complaint ( - ) and after reviewing the documents the status of my complaint remain the same. Selene Finance sent the - set of loan modification documents with changes to a few pages. The - set were clearly the ones that were never sent out because not only did the dates reflect it Selene Finance did n't take the time research the title/deed to show - - was no longer listed on the property. The second set of documents that were sent only changed the first page without making all of the changes. The third set reiterates what is obvious about -... |
Selene Finance Mortgage loan servicing, payments, escrow account June 22, 2015 - I called my finance company to ask about my due date and to ask about refinancing. They are literally holding me hostage and denying me access to information by asking me WAY too many questions, claiming they want to verify. I am outraged at this finance company because I can not get information on my loan unless I let them - me with personal questions that have nothing to do with determining my identity. ... |
Selene Finance Mortgage loan servicing, payments, escrow account May 26, 2015 - I have a complaint against my mortgage Co Selene Finance. - - - - -, T- - phone # -- - sold my mortgage to Selene. I had an agreement with - that if i paid before the end of the given month i would not be charge late fee. I was not behind on my mortgage. Once this was sold I also contacted Selene and asked them to do the same since we live pay check to pay check and my husband gets paid on the - sometimes going past the - which the mortage is due by. they would not comply with this. To make matters worse I was out of work due to an opperation and did not... |
Selene Finance Mortgage loan servicing, payments, escrow account May 11, 2015 - I can not get my mortgage company to send me a bill. They are mailing it to the wrong address and told me I need to correct it. I never asked them to send it there so I do not understand why I ca n't get a bill mailed to the home on file ( the property address for the mortgage ). I am unable to pay my bill, so my credit is being affected. ... |
Selene Finance Mortgage loan servicing, payments, escrow account May 4, 2015 - I used to be with - - but they sold me to Selene Finance several months ago. I have never been late on a payment and have never received calls about payments until they took over. The first 2 months I sent the payment around the - of the month through my banks online bill pay. Both months they called ( usually by the - or - day of the month ) claiming to not have gotten the payment. Then when I came back at them they reluctantly admitted oh wait, we do have it but it has n't been posted ''. So I started sending it on the - of the month ( again, - online bill pay ) which w... |
Selene Finance Mortgage loan servicing, payments, escrow account April 30, 2015 - - transferred the servicing of my mortgage loan to Selene Finance, effective - -, 2015. I immediately started receiving statements where they had added in all types of extra fees and charges. I tried calling Selene Finance to discuss my mortgage and have had a difficult time reaching anyone. When I finally did reach someone, I was told that they could not discuss anything with me because - had not sent them all my paperwork. This is outrageous. Selene Finance has possibly the worst customer service of any company I have ever deal with. The phone is always busy when you call, many t... |
Selene Finance Mortgage loan servicing, payments, escrow account April 18, 2015 - my mortgage company states i did not pay 5 months of my mortgage. I have canceled checks from Selene Finance. I called they would not speak to me. told me to mail or e mail a dispute. Meantime they are refusing my last - loan payments saying is not the amount owed. I have submitted the email with cancelled checks, after - more phone calls - customer service states takes 30 days to even review- meanwhile Selene Finance is putting derogatory remarks on my credit for late payments. This is not the first encounter with this company of fraud attempts to default my loan. unfortunately i am una... |
Selene Finance Mortgage loan servicing, payments, escrow account April 15, 2015 - My husband passed away -/-/- and I need to refinance the house to get a lower interest rate and his name off of the loan. In -/-/- I requested a copy of the agreement. I followed up on many of occasions and was told that the is no law that regulates the time line for this request and they would get to it. I finally received it in -/-/- Then I got all my ducks in row to refinance and began working with my leader. We have requested the payoff on -/-/- and to this day the payoff has not been sent to us. I have talked to them many times only to be told oh we faxed that yesterda... |