Selene Finance Mortgage Complaint

Selene Finance Mortgage department,

VA mortgage Loan servicing, payments, escrow account Michigan

In - of 2014, I received a delinquent notice from - -. I was informed that my note had been sold to - by -. I informed the customer service rep that I had not received a letter informing me of my note being serviced by a new provider and that I made my house payment on time to LoanCare. When - purchased my loan, I called them to find out what was going on. A - rep told me that I had no escrow balance, no homeowner 's insurance, and they were charging me their hazard insurance. A - rep told me to resolve my escrow issue I would have to contact -. When I contacted - they told me - is my servicer and I need to contact them. I was later informed later by - they wanted $1500.00 for advance deposit to escrow. I was informed that it was - 's policy to keep a reserve of


can ask for whatever they want and I could lose my house ''. I informed the rep that I was paying my house insurance out of my pocket since both LoanCare and - refused to reply to - 's attempts to collect from both mortgage providers. I also wanted to know why such a large amount of money was being asked of me since my property tax was paid on - -, 2014 and - took over - -, 2014. - would have a complete year to collect escrow from me and according to my monthly statements LoanCare/Selene withhold an additional $300.00 a month for escrow. I feel none of this would have ever happened if - or both mortgage providers would have worked with me and addressed my questions. Instead I was met with threats of losing my home and constant remarks that I owe and just pay. I am also frustrated that later they increased my P & I payment from $860.00 to over $1000.00. I was told that since I did not pay the $1500.00 advance deposit that they altered my house payment to reflect the $1500.00. Under RESPA I can only be charged 2 months ' worth of escrow so the $1500.00 is too much. I would have been fine with paying $600.00 which is 2 months ' worth of escrow as long as they could explain why. I was also getting charged for hazard insurance because they would not recognize - as my new insurer. In - of 2014, I switched from - insurance to -, but - kept saying they never received any notice from -. - rep gave me the days and times of when they tried to notify -. I had the same issue with - until - of 2014 when - setup a conference call with - and myself. So I know I was being charged for an inflated hazard insurance and I also paid for my own house insurance in 2014. Also, under RESPA I should have received notification from both parties ( current lender & new firm ) 15 days before the date my new lender takes over the administration of my loan. I am so frustrated because, of the lack of professionalism shown to me. I have been hung up on, disconnected after waiting on hold for - and when I did get someone most could not speak - and just wanted me to make a payment. No rep was willing to help resolve the issue. I did speak with a - who handles my property tax and according to her, in 2014 my property insurance was paid by the time - took over the account. Since that was the case and I was paying out of pocket for my house insurance, then why did - want an advanced escrow payment of $1500.00? I am willing to work this out, but I think my account needs a full audit which - refuses to do. Now I 'm on the verge of getting foreclosed on and I did nothing wrong.