Review and analysis of over 58 Checking Account complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 58 official complaints related to Checking account. Out of the 58 consumer complaints against Citizens Financial Group, Inc., 14% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 45% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low August 3, 2016 - Citizens bank deducted $1300.00 from my joint checking account. When I called they told me it was for an account that was in overdraft since 2007. I have no recollection of this account and wanted proof that i opened it, they said to contact the branch for that. The branch where it supposedly was opened no longer has those records. I have never been notified about this account. I have a joint account and recently opened a business account at this very branch and NEVER has this " bad debt '' account been mentioned. When I spoke with the Branch Manager he could n't find the account in his syst... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management August 1, 2016 - I have an account with Citizens Bank. I received a service fee charge on -/-/16. I submitted an email to Citizens to see why I was charged a fee of - and to find out why I was never notified by email or mail why I was charged this fee.I never received a response back as to what the fee was except that if I wish to close out the account I must submit a request. Today I received a notice in the mail stating I still have not satisfied the fee charge which caused my account to go negative. I decided let me check my account to see if I received a response, to no surprise no email and anoth... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 30, 2016 - On Monday, - -, 2016, my son deposited $500.00 CASH into a - ATM which was to be deposited into my Citizens bank account. Thinking that because it was cash, it would be available for use the next day or, 2 days at the most. Two days passed and the funds were still not available. I called my bank, Citizens and they told me that these funds were " on hold '' and would not be available until Monday, - -, 2016. Not only that, but Citizens could not give me an explanation as to why they would hold a cash deposit for this long period of time. This money was to be used for a bill tha... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low July 29, 2016 - I opened a One Deposit Checking account online with Citizen Bank ( -. - - - -, RI - ) in -/-/-, been doing all my transactions online or using debit card in - -, NY that I reside, received emails from Citizen Bank and downloaded my paperless statements. On -/-/- I received a letter dated -/-/- from bank indicating my account is overdrawn $120.00 urging me to make a deposit. I downloaded my latest -/-/- statement, it show that my account was overdrawn $2.00 on -/-/-, bank charged $35.00 overdraft fee on -/-/-, then... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 28, 2016 - 1. -/-/2016 : I wired money to a Citizens Bank account holder. The money was urgently needed. Mailing a check would be too slow. 2. -/-/2016 : Citizens Bank acknowledged receipt of the money. The money is " lost ''. 3. -/-/--/-/2016 : Daily follow-up with Citizens Bank . Money is still " lost ''. 4. -/-/2016 : Promised call from the Citizens Bank Office of the Chair by the end of the day was not received. 5. -/-/2016 : Continue to be at an impass. The money is not available to me or the specified policy older. Citizens Bank is not willing to anything but con... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 21, 2016 - Citizens Bank monthly maintenance fee completely drained my account. This account had no activity for over a year. Had to make a overdrawn account payment to close the account. I recognize that the management of this account is my responsibility and obviously should have withdrawn the funds from the account. I also should not have signed up for paperless account statements. With paper statements I would have probably recognized the stupidity of not closing the account.... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 9, 2016 - Citizen 's bank refused to accept a check for deposit to my and my husband 's account that has been issued by - auto insurance company for insurance on my car because of my completion of driver 's defense course. Title deed on the car and the insurance policy is issued in the name of my and my husband 's living trust of which I and he are trustees and our adult children are co-trustees and I and my husband are managers of the trust.... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 7, 2016 - On - -, I was alerted to an ACH being drafted for $400.00 and immediately contacted both the company who processed the unauthorized transaction, and my bank. The senior banker in the branch advised me that it had not yet " hard posted '' so at this time, there was nothing she could do to stop it. I explained to her, in detail, that I have - accounts : - " catch '' account that all incoming money is transferred into, - " bill pay '' account that all debits come out of and - " holding '' account for the rest. I advised her, in no uncertain terms, that this unauthorized transa... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 7, 2016 - I have a premier checking account with Citizens bank in - - Ohio. The account is linked with several other accounts that have more than the minimum balance to keep it from getting charged a maintenance fee. Beginning -/-/2015, the bank, for no reason started taking out a maintenance fee of - dollars for a total of more than - dollars. I contacted the bank and spoke to the manager. She stated that it was their error and " - '' would contact me to handle it. - later called me and said that - charges amounting to - dollars would be refunded, but for policy reasons, no mo... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 5, 2016 - I received a letter dated - -, 2016 from Citizens Bank in regards to a deposit discrepancy. The letter stated that Citizens Bank credited my account $49.00 to correct the discrepancy, however, no details, date, or specific information was provided as an explanation. In fact, the letter was very elusive as to why, when and how the discrepancy was caused or detected at an unnamed later date. I called the number on the letter - asking for an accounting or date and reason for the discrepancy - the issue was escaladed to a supervisor, but no one had any specifics as to why, when or how t... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals June 30, 2016 - Received letter from Citizens Bank talking about a credit to my account because of errors in deposit amounts. No dates or deposit amounts included in letter. No way to tell if the amount credited is correct.... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management June 25, 2016 - All of sudden, I received an ATM card from Citizens Bank on - -, 2016 and then another letter following day that welcomes me for opening an account with them ( which I HAVE NEVER DONE ) and asking for my signature. So I called the - - - ( found on letter ). I told the Citizens Bank customer service how I have never opened an account with them and requested closing the account immediately but I was told I need to provide my social security number or somehow go to their branch somewhere in - to get any help. Either that, just cut the ATM card. How that solves any problem knowin... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals June 15, 2016 - I opened a checking account with Citizens bank on - 2016 so I can get my social security payments deposited with them. On that day of -/-/2016 I deposited $45.00 check that I need it to cash. In - -, 2016 I received the letter from social security administration letting me know that they were going to deposit my benefits checks to the new account I opened with citizens bank.Social security administration told me in the letter that it can take 1 to 2 months for them to deposit my money. Yesterday -/-/2016, I went online to see my balance which was $1.00 before yesterday and... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 31, 2016 - Consumer Info : - - - - - - - - PA -. Bank Info : Citizens Bank - - - -, -, PA - ( - ) -. The bank manager was not available on -/-/2016, the Friday before memorial day weekend for me to discuss a dispute of charges with her. I spoke with licensed banker - ID # - - - and was told that I would not be charged an additional charge until I was able to speak with the manager on Tuesday, -/-/2016. I just spoke with this same banker, - - over the phone today ( -/-/2016 ), and she told me that she spoke with the man... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 28, 2016 - I want to call attention to what I consider to be a load of -. Currently, my checking account shows a direct deposit from my employer on - - ( today being - - ). Normally, I would not think anything of this, however it shows that amount as being available now. The last time this happened, I took Citizens Bank at their word, and operated under the belief that my money was mine to use. They proceeded to hit me with $100.00 in overdraft fees - for using money that they told me ( via their website ) was available. Out of the kindness of their collective heart, they refunded $35... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 26, 2016 - In -/-/- and -/-/2015, I ordered - items using my Citizens Bank debit card. The first was from - - for $910.00 and the second was from - for $130.00. Both of these items are being refunded to my debit card. However, I closed my Citizens bank account ~ 2 weeks ago and thus can not access the original card nor the account to which the funds will be returned. At this point, I have confirmation that the $910.00 refund has already been processed and a confirmation that the $130.00 refund is in the works. When I spoke to both companies, both said the same thing - that ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 23, 2016 - Received high fee for insufficient funds. I can not see, by way of my online account page, at which point I went below in order to incur the fee. I logged on - day to see a balance, - as yet " unposted '' items and - deposits by way of funds transfer ALL with the same date. I was told by a teller if funds are deposited on the same day - no fees will occur. Fees are WAY to high for many people who are banking and living at the very edge. Charge a fee that corresponds with the amount of interference the lack of funds meant to or affected the bank. Did my $2.00, $5.00 or $19.00 de... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 19, 2016 - I am buying a house in -, NH. The transaction is being facilitated by the attorney - -, - who has an escrow IOLTA account at Citizens Bank with a branch convenient to his office in -, NH. Paper checks payable to the IOLTA account in the amounts of $50000.00 and $ -+ from a - - - branch in - , CA , were generated on-line and physically deposited by - - - Citizens Bank at - on Friday, - -, 2016, with the expectation that they would clear any hold within 3 business days ( e.g. by close of business yesterday, Wednesday, - -, 2016 ). When an... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 19, 2016 - I am filing a complaint on Citizens Bank for the fees and charges I incurred that were not made availablre when i signed up for account... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 17, 2016 - Hello, On -/-/2015, I opened a new checking account with Citizen 's Bank in response to a promotional offer I received in the mail. The coupon mailer was titled " NEW TO THE NEIGHBORHOOD? '' and offered a $200.00 credit within 145 days of opening the account ( as long as few basic requirements were met ). Several months went by and I still had n't received the credit. Multiple calls to customer service agents, supervisors, and the branch manager confirmed that all conditions of the promotional offer were satisfied - yet for some reason the credit was n't being applied. Since then I... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 17, 2016 - I 'm having a problem with Citizens Bank and my account again.They have debited my account for $64.00 for a - overdraft. I had enough money in the account to cover the items and I also credited the account $1.00. When I called the - # the bank representative told me to read my account brochure and hung up on me. Please help me - this bank will take all the money I have out of my account and I have bills to pay.... |
Citizens Financial Group, Inc. Bank account or service using a debit or atm card May 15, 2016 - Back on - -, 2016 someone someho stole my debit card. I had only $180.00 in my account. By the time the thief got through I was $1300.00 overdrawn. I filed a complaint immediately, the bank sent an affidavit which I filled out and returned. Then I called Card Services. They told me this would be settled in 5 to 10 business days. So here it is, - - and I 'm still waiting for my money. They claim they already returned $800.00 one day and $200.00 on another. But nowhere in my bank statements are these reflected. I 've called several times and half the time I get told to call t... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 10, 2016 - When I moved from - in - 2015, I set up mail forwarding with USPS. As part of that service I got to select coupons from various companies. I selected - from Citizens Bank which promised to pay me $200.00 for opening a new account provided I make a certain number of deposits or debit card purchases within a certain time frame. I printed the coupon from USPS and brought it to Citizens Bank when I opened my account. I met the required deposit/debit card terms & waited for the money to be deposited. In - 2015 I became concerned that the $200.00 had not been deposited into my acco... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 10, 2016 - Citizens Bank is closing my account, which I have kept in excellent standing, because they found I invest in -. I have a business account, which generates plenty of fees for them, especially wires. I send frequent wires to - in new york to buy -, which I invest in short-term. I buy it low, and then sell it higher than what I bought it for. I am registered with fincen and comply with all regulations for the state of Ohio and the USA. I have an anti money laundering policy and it is strictly enforced. I have a - company as well that uses the same account. What happened was I had as... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals May 7, 2016 - Citizens Bank allowed someone to cash a forged, year old stale check for over $1000.00. This person continued to cash stolen and forged checks until my account was wiped out. Had Citizens Bank exercised proper care, the theft would have been caught early. However, they continued to cash fraudulent checks until there was n't any money left. - times the amount of the check was over $1000.00 and six times they failed to verify the signature. I have copies of Citizens Banks own policies regarding cashing checks : they wo n't cash checks over 6 months old, and they require signature verifica... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low May 7, 2016 - My checking account was charged fees of - for - overdraft for 7 business day ( 9 calendar days ). On - my checking was assessed an overdraft fee of - for a check presented against my account ( - ) for $200.00. My balance was - after submittal. I received no notice in the mail on this item and was assessed - sustained overdraft fees during this period. The first was on - and the second sustained overdraft fee on - both for $30.00. I understand the initial overdraft fee being assessed of -. However, I find the sustained overdraft fees to be abusive and predatory... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 4, 2016 - I received an offer from Citizens Bank for $500.00 to open a checking account. I opened the checking account, met the offer requirements, and then waited for my bonus. Citizens has never paid me the $500.00 bonus, citing " internal reviews '' every time I go to the branch to ask about the bonus or follow-up on payment. Meanwhile, I 've been charged $20.00 per month in service charges while waiting for this bonus for approximately 8-9 months. ... |
Citizens Financial Group, Inc. Bank account or service using a debit or atm card April 29, 2016 - I found fraudulent charges on my checking account twice, citizens bank did not catch these transactions. After filing the paperwork to have them investigate these charges and opening a new bank account with citizens bank they placed the compromised account in " credit only '' status and the account had a - balance, it was suppose to close 7 days later. This was -/-/2016, today is -/-/2016 and citizens bank informed me I owe them $140.00 that has since been withdrawn/overdrawn. How did this happen? If it was at - dollars, did bank fees cause this? More fraudulent charges? They ca n'... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low April 22, 2016 - I opened a checking account at Citizens when I turned 18 years of age and received a debit card with the account. I was using my debit card and not realizing Citizens was approving my transactions even when I did n't have any funds on my account. At the time of my account opening I was working and had direct deposit going in so whatever debit transactions I was purchasing whether or not I had money on my account my direct deposit would be able to cover the money owed and overdraft fees. In - 2015, I no longer had direct deposit as I no longer was working. I bought something online for mysel... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals April 15, 2016 - I noticed today that a $500.00 preauthorized debit was posted to my Citizen 's bank account under " - - ''. I called the bank, and they could n't tell me who got the money but they did say that they used the router numbers to obtain the cash, and that they will conduct a full investigation and that I should call back tomorrow. I know that I absolutely did not authorize any $500.00 transactions, and I am a little suspicious that the bank would authorize such an amount without knowing who the money was going to. I have checked six months of bill paying online, and every transaction id ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management April 14, 2016 - Citizens bank promised a $150.00 bonus for opening the account and completing the requirements. I have completed the requirements many months ago and the bank refused to pay the bonus. ... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals April 4, 2016 - I opened a new bank account with Citizens Bank back in -. On - -, - they debited $400.00 from my account, leaving me with only $110.00. I had bills and other things scheduled to come out of my account. I called to find out what it was and they told me that it was a charge off account from -. I have never had an account with Citizens before. The - number customer service, was not very helpful. In fact they were very rude. I was very upset about the whole situation. They told me there was nothing they could do and i could go into the branch and file a complaint/dispute. I w... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals March 21, 2016 - Around - -, my boyfriend and I opened accounts at Citizens Bank ( CB ). Everything was going smoothly until this past Friday, - -, - when I saw that a $300.00 debit was made to - account and a $280.00 debit was made to another. I called CB that same day to report that someone ( to my knowledge ) had illegally taken money out of my account. Citizens informed me that they did n't know what the problem was and to call back on Monday when their computer system could tell them more. I call today ( -/-/- ) and CB told me that the " debit '' was done by CB due to an acc... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management March 18, 2016 - I was added to my uncle account due to his in availability to collect his rent in -, so that when rent is collected I can pay it into his account. Someone else has assume such responsibility and I would like my name taking off the account, only to be told that I am responsible for a credit loan that was given to him prior to them adding my name to the account. I am being asked to pay the balance of the loan of - and also affecting my credit score. I have my own account with citizens bank and I dont want to be associated with the joint account anymore. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low March 11, 2016 - Thank you CFPB. In regards to complaints numbers - & - I 'm satisfied with the company 's response. Please cancel any further action. Thank you for your attention to this matter. Sincerely, - - ... |
Citizens Financial Group, Inc. Bank account or service using a debit or atm card March 10, 2016 - To Whom It May Concern, Citizens Bank has frozen my joint account with my - parents ( -/-/-.-/-/2016 ), without any notification or explanation!! Got so humiliated when my debit card did n't work, for the first time in my life! Eventually they forced me in to closing it ...!!!?? I have talked to many people from the bank but nobody is telling me what happened and why? They did mention something about being born in - ( -, which was decades ago!! )!? But that 's it! I still have other accounts with them, is it gon na happen to those as well? - - - did it to me before!... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals March 1, 2016 - I had about $5.00 remaining in an old bank account I was not using. Another company extracted an $8.00 payment from that account because they had the account information from 2 years ago and I did not realized that the credit card I had been using for auto pay for an $ 8 monthly payment had just expired. Low and behold, my + $5.00 turned into $160.00 of Citizen 's Bank charges. They charged me - $35.00 charges in overdraft fees and another - $7.00 charges over the course of the next 20 days. When I finally received my hard copy of the charges in the mail, I contacted - and... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low February 25, 2016 - On - - I called Citizens Bank to inquire as to why my account was in overdraft and the service rep asked me to hold and kept me waiting for 12 minutes. When they returned I explained to them that I am currently unemployed and as a courtesy would they stop debiting my account of the daily $7.00 overdraft fee. The customer rep then told me it was my fault, laughed at me and hung up the telephone. I d already made a payment of $44.00 for a $20.00 overdraft and the current overdraft total is now over $50.00. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low February 18, 2016 - Citizen banks system told - - 's system my account was invalid and rejected my payment causing adverse entry on my credit report. They also re order debts to maximize fees and this is done during system down time after debits have posted to the account earlier that day. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low February 16, 2016 - I transferred $500.00 to my Citizens Bank checking account on or about -/-/16. When I withdrew $200.00 on -/-/16, the balance reflected at the ATM machine was $440.00. One day later, my balance reflected - $53.00, and a $35.00 fee was assessed as an overdraft charge. When I messaged Citizens Bank online, " - - '' informed me that the $500.00 did not show up in my account until -/-/16, and that the $35.00 fee would not be waived. However, as I checked my account balance at the ATM ( Citizens Bank 's own ATM machine! ) and it was over $600.00, I do not b... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management February 1, 2016 - Citizens Bank is giving me the runaround about paying me my $200.00 bonus. The requirement for the bonus was to deposit in - transaction $500.00 by - -, 2015. Which I did. I told the teller I wanted to deposit the $500.00 check, and then withdraw $100.00. I did not state that I want $100.00 back from the check. The bank is saying that this is my fault for not informing the cashier of the promotion and doing - transcactions. I went in with the intention of making my obligatory $500.00 deposit with the check. I did not think or even realize that I had to inform the teller... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management January 16, 2016 - I opened an account in - 2015 with Citizens Bank, in -, PA, with - - NMLS # -. Iam - so I receive a check once a month on the -.At the time, I gathered $20.00 to open this account.I was so excited cause everything went well.At th time of this new account Citizens was running a promotion.The promotion promised a deposit of $200.00 to my checking account after three consecutive months of my - deposits. -/-/- I stopped at another Citizens off of - - in -, PA..It was only $ -- $30.00. This guy informs me that the account was set up wrong and said do n... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low January 5, 2016 - Account manipulation from my personal checking account. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low January 5, 2016 - Overdraft fees were computer manipulated over the holiday week of - and new years. All the money was in my account to cover all with drawals. Some transaction did not show for a week. With ease money was switched from my account to citizens bank. Simply Bank fraud and manipulation. I have been overseeing the manipulation for 40 plus years. I appreciate your agency help me return my hard earned money. ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low January 2, 2016 - I have - different accounts with citizens bank. I rented a car in enterprise and they took - separate amounts on -/-/- and -/-/- so I could n't transfer the money to cover my gas and electric bill so I got charged the overdraft fee on - of my accounts. I called citizens and explained the situation and at the time it was only showing - overdraft fee which they reversed but later on that day the other fees came in but they refuse to reverse the fee? - returned the money they was n't supposed to take out but now I am stuck with the over draft fees. ... |
Citizens Financial Group, Inc. Bank account or service making/receiving payments, sending money December 30, 2015 - Overdraft Charge on Electronic Payment. I Did Not opt IN for ATM, debit card or electronic payment overdraft. So my expectation is that the bank will NOT attempt to make a payment if I do not have funds on my accounts. Citizens Bank is charging me $35.00 overdraft fee on electronic payments I programmed in its electronic payment online banking. Note that the bank CANCELED the payment and will charge me an overdraft for a payment that it will NOT perform. The overdraft fee is called, a return fee. The explanation is that Citizens bank needs to reimburse, Citizens Service provider that t... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low December 22, 2015 - On -/-/2015 my account was deducted for a new subscription/donation charge of $5.00 to - - - MA. It caused the business checking account to be - short. The bank charged a $39.00 fee ( 3 ) days later. Since the order of the charged deducted are completely under the banks control they can manipulate the order of debits to cause a fee. But, the fee came from the $5.00 debit and not the rest of the checks and charges. $39.00 dollars is a lot of money for a - cent overage. ... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals December 18, 2015 - Citizens Bank charged our account $230.00 in overdraft fees for - overdrafts. The charge appeared on -. The - overdrafts occurred, they say, on -. Never once did the running balance of the account go below zero - there was never an overdrafting of the account to justify any fees at all. The account running balance never dipped below $40.00. I have asked Citizens Bank for the refunding of the fees and I have not received it. They gave me an incident confirmation identifier of -. ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management December 14, 2015 - I opened a - svings/checking account and a line of credit with the Citizens Bank. I was told that there will be no maintenance fee if I had a direct deposit and keep the line of credit open. I always met both of these conditions of the bank. I had a less than $20000.00 loan in my line of credit account and therefore paid $50.00 annual fee separately for this reason. The Citizens Bank has charged me $20.00 per month fee for 8 months. When I complained they reimbursed only $60.00 for 3 months. However, this maintenance fee is totally bogus as I have always met the bank 's conditions. ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management December 13, 2015 - I was told about a promotion Citizen 's Bank was offering that you would receive $200.00 if you opened a checking account with them and used their bill paying feature online to pay - bills which had to clear by a certain date. I opened my account in -. In late - I called the customer service line to clarify when the - bill payments had to be made by, the representative was n't sure of the promotion so she instructed me to contact the branch in which I did and was told that the bills had to be paid by - -, 2015. All - of my bill payments were made before that date. I was ... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals December 9, 2015 - My Citizens Bank account ( - ) was compromised by a hacker. Whoever it was attempted to access my accountant. The problem was discovered, when I attempted to log in through my mobile app. The - asked me to contact my bank because I was locked. In a previous phone with -, I was informed that someone attempted to hack my account because the log-in location did not match my usual login pattern. They immediately escalate the incident. Citizens Bank, however, did not investigate as promised but instead they reset my password but I was still unable to log-in. During all my frustration, I tr... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals December 9, 2015 - I rented a car and after returning the vehicle the rental car company made unauthorized charges to my account by stating the car was damaged.The amount of damages was highly inflated - and they could not provide proof that I caused the damage or that the repairs were actually made.I notified my bank about this unauthorized charge that not only wiped out any funds I had in the account but was also hit with Overdraft fees.The bank states since I gave the car rental company my card information they could do nothing for me and also refused to reverse/cancel the Overdraft fees stating it was my ... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals October 27, 2015 - Hi, I have a circle checking account ( # - - - ) with Citizens bank. I recently visited a branch -/-/- to deposit a check and during that visit was told that my account is dormant. Apparently since -/-/- up to this point, due to my account being inactive, I have been charged monthly fee of $5.00. Since -/-/- was Saturday, the manager at that branch was not able to answer questions on when did my account started being dormant, why there has been no communication from bank about it, I went to my regular branch ( - - -, - ) to inquire about my account. I wa... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management October 16, 2015 - I have had a checking account at Citizens Bank for many years. In the past year the statements are not correct. Last winter I spoke to - different service reps and they could not help. More recently I spoke to another service rep who started to help and then said it was too much work. Lastly I met with a rep who after spending considerable time with me borrowed my ledgers for several days and then said after going over the bank figures and my figures could not find the mistake. There is a difference of about $200.00 in their favor. I can not close the account until a lot of checks clear o... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low October 14, 2015 - Citizens Bank continues to charge overdraft fees to my account and yet their balance does not reflect my being in the negative on my account ... I am aware that I have overdrafts before and i have paid those up ... but it seems now every time I make a deposit now I am getting charged these fees like they have somehow flagged my account as get this - '' ... .when you speak to them they give some Mumbo jumbo about how the bank statement does not reflect the deposits and negative balance always ... .so wait you mean to tell me they as a bank ca n't even keep track properly ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low October 14, 2015 - I have - different accounts with Citizens Bank and I transfer money daily into my other account because my other debit card got compromised and had to wait to get a new -, so I had - $ to pay my - cell phone in the account but in the process if I had to pump gas or pay anything else I immediately would transfer the money but I still got hit with a - $ overdraft fee for an check that came through for - $ which was my daughters school pictures which I did forget about because that check I gave to the school in - and they just cashed it on the - of this month and the bank ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management October 10, 2015 - I closed - bank accounts with Citizens Bank RBS. After I closed the accounts, deposits were made electronically into those accounts without my knowledge keeping the accounts open. Citizens Bank never sent me a statement of any kind for years while they drained the accounts with maintenance fees. Once - the accounts went negative on maintenance fees, they finally sent me a letter indicating I needed to pay the negative balance. I 've spent a lot of time talking to a lot of people to resolve this, but Citizens hides behind its electronic statement agreement that the statements were posted ... |
Citizens Financial Group, Inc. Bank account or service problems caused by my funds being low September 25, 2015 - I keep getting over - - but they wo n't let me check my account because I 'm supposed to have online bank account but I ca n't sign into it every time I go and try to sign in to tell me I 'm not authorized call do you get the problem solved they give me a new username and password I 'll try to get on and still ca n't. I 'm being charged $300.00 a month I will draft the I ca n't afford them on a fixed income. ... |