Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Account opening, closing, or management Massachusetts

I have had a checking account at Citizens Bank for many years. In the past year the statements are not correct. Last winter I spoke to - different service reps and they could not help. More recently I spoke to another service rep who started to help and then said it was too much work. Lastly I met with a rep who after spending considerable time with me borrowed my ledgers for several days and then said after going over the bank figures and my figures could not find the mistake. There is a difference of about $200.00 in their favor. I can not close the account until a lot of checks clear or until this difference is settled. Meanwhile I will not do any more business with them. I have opened an account with another bank but I need to take the money out of Citizens.