Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Making/receiving payments, sending money Connecticut

Overdraft Charge on Electronic Payment. I Did Not opt IN for ATM, debit card or electronic payment overdraft. So my expectation is that the bank will NOT attempt to make a payment if I do not have funds on my accounts. Citizens Bank is charging me $35.00 overdraft fee on electronic payments I programmed in its electronic payment online banking. Note that the bank CANCELED the payment and will charge me an overdraft for a payment that it will NOT perform.


My Rationale : I understand that my OverDraft Opt out rights are being twisted. If the account does not have funds and Citizens Bank knows about it, Citizens should NOT perform the payment ( as actually it did NOT ) and NO Fee should be imposed. Citizens Bank twisted this logic, by NOT performing the payment and calling the the fee ( $35.00 ) a return fee. Talking to the bank representative, the payment will be resubmitted automatically and if there are still lack of funds another fee will be imposed. This behavior seems to twist the opt-out rights afforded by legislation.