Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Account opening, closing, or management Pennsylvania

I opened an account in - 2015 with Citizens Bank, in -, PA, with - - NMLS # -. Iam - so I receive a check once a month on the -.At the time, I gathered $20.00 to open this account.I was so excited cause everything went well.At th time of this new account Citizens was running a promotion.The promotion promised a deposit of $200.00 to my checking account after three consecutive months of my - deposits. -/-/- I stopped at another Citizens off of - - in -, PA..It was only $ -- $30.00. This guy informs me that the account was set up wrong and said do not worry he would fix it.I thought nothing of it. When I did not receive the $200.00 after the 90 days, I called and was told 120 days.After 120 days, I called again and was told I was miss informed and it was 190 days. Now, please keep in mind I just lost my home, my daughter was - my


wont be receiving the promised $200.00. How much sense does it make that a poor person, who just came from being homeless from losing 25 years of house payments and belongings and living on streets until I could get a slum roof over our heads before winter set in.I NEVER OPENED - ACCOUNTS THEIR EMPLOYEES - THIS UP AND THEY WILL NOT ADMIT IT.I requested proof of my signature for - accounts -/-/-..I heard nothing since. Now, they took a $35.00 overdraft fee and will not return it when they know it is their error.The bank manager in -, PA AGREED AND COMPLETED paperwork to get it back and now they are saing I had a $5.00 overdraft the day before my - deposit came in on -/-/-. I took my rent on -/-/- which left me $.00 in my account. The next Monday ( 2days after ) went in to deposit $5.00 from money order so I could use the $15.00 for train to get to doctors office and that 's when they hit me with $35.00 fee.I went directly to manager, ( 3rd time they assigned $35.00 fees that should not have existed ). Look I HAVE had a few times that I did use the overdraft option and had no problem paying their initial $35.00 fee and then their $6.00 daily fee until you replace the funds borrowed and $35.00 fee. I want my $200.00 and my $35.00 fee from -/-/15 before I find another bank that do not steal from their customers.I am not the only one. Apparently, they do this often.I even witnessed - people fighting for the same thing but they are accepting it cause they are given no other recoarse.