Citizens Financial Group, Inc. Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Citizens Financial Group, Inc. Bank account or service department,

Checking account Deposits and withdrawals Massachusetts

I rented a car and after returning the vehicle the rental car company made unauthorized charges to my account by stating the car was damaged.The amount of damages was highly inflated - and they could not provide proof that I caused the damage or that the repairs were actually made.I notified my bank about this unauthorized charge that not only wiped out any funds I had in the account but was also hit with Overdraft fees.The bank states since I gave the car rental company my card information they could do nothing for me and also refused to reverse/cancel the Overdraft fees stating it was my fault.

Citizens Financial Group, Inc. customer in Massachusetts
Dec 09, 2015

* Source: CFPB Complaint Database

Citizens Financial Group, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Citizens Financial Group, Inc.Complaint HistoryComplaints10/201512/20152/20163/20164/20165/20166/20167/201601234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Citizens Financial Group, Inc.Deposits and withdrawals65.2%34.8%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals3.2%64.9%20.9%4.5%1.8%3.6%1.0%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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