Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Deposits and withdrawals Ohio

I opened a new bank account with Citizens Bank back in -. On - -, - they debited $400.00 from my account, leaving me with only $110.00. I had bills and other things scheduled to come out of my account. I called to find out what it was and they told me that it was a charge off account from -. I have never had an account with Citizens before. The - number customer service, was not very helpful. In fact they were very rude. I was very upset about the whole situation. They told me there was nothing they could do and i could go into the branch and file a complaint/dispute. I went into the branch and found that Citizens had bought out Charter One. Back in -, I would have a balance left owed to Charter One. Since opening the new account, i have not received - notification, phone call or letter stating I had a charged off account with them and they were going to automatically debit my account. I wasnt even offered a chance to make payment arrangements. I understand it is my debt from 9 years ago and it something I owe. However, i feel its very deceptive to allow someone to open an account and then 4 months later without any warning or notice debit $400.00. I did file a dispute on - -, - and still have not heard back about it. In resolution, i would like my money back and then set up payment arrangements. I had to borrow funds to make sure my bills were paid and i was not going to miss those payments.