Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Account opening, closing, or management Pennsylvania

Citizens Bank is giving me the runaround about paying me my $200.00 bonus. The requirement for the bonus was to deposit in - transaction $500.00 by - -, 2015. Which I did. I told the teller I wanted to deposit the $500.00 check, and then withdraw $100.00. I did not state that I want $100.00 back from the check. The bank is saying that this is my fault for not informing the cashier of the promotion and doing - transcactions. I went in with the intention of making my obligatory $500.00 deposit with the check. I did not think or even realize that I had to inform the teller how to process the transcations. Nor did the teller inform me that my deposit would be reduced by my withdraw. I have been told that I should have known therefore the requirement has not been met. Citizens Bank is refusing to pay my bonus on a technicality. I am due the $200.00 bonus. I made the $500.00 deposit with the full intention for it to be recorded as such. I had monies in the account to cover the $100.00 withdraw. I believe that this gives them an excuse to not pay my bonus.