Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Deposits and withdrawals Pennsylvania

Around - -, my boyfriend and I opened accounts at Citizens Bank ( CB ). Everything was going smoothly until this past Friday, - -, - when I saw that a $300.00 debit was made to - account and a $280.00 debit was made to another. I called CB that same day to report that someone ( to my knowledge ) had illegally taken money out of my account. Citizens informed me that they did n't know what the problem was and to call back on Monday when their computer system could tell them more. I call today ( -/-/- ) and CB told me that the " debit '' was done by CB due to an account that I had with them in -/-/- that was overdrawn. Citizens took this money without warning, my consent or knowledge. That was almost my entire 2-week paycheck. I am single mother, working part-time and my paycheck goes to paying my car note to get to/from work, daycare and other living expenses and this " debit '' has severely hindered my paying my bills. If in fact I did/do owe CB this money, when these accounts were opened CB should have, at that time, informed me of such and allowed me to re-pay them or not have allowed me to open the accounts at all. I assume that when they took my social security number, at the time of opening the accounts, they could have looked into whether I had accounts with them in the past and informed me accordingly. I feel as though they allowed me to open these accounts under false pretenses in order to be able to " debit '' my account for past monies due when it suited them. Please help me to get my money back. Thank you.