Citizens Financial Group, Inc. Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Citizens Financial Group, Inc. Bank account or service department,

Checking account Problems caused by my funds being low Rhode Island

On -/-/2015 my account was deducted for a new subscription/donation charge of $5.00 to - - - MA. It caused the business checking account to be - short. The bank charged a $39.00 fee ( 3 ) days later. Since the order of the charged deducted are completely under the banks control they can manipulate the order of debits to cause a fee. But, the fee came from the $5.00 debit and not the rest of the checks and charges. $39.00 dollars is a lot of money for a - cent overage.

Citizens Financial Group, Inc. customer in Rhode Island
Dec 22, 2015

* Source: CFPB Complaint Database

Citizens Financial Group, Inc. response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Citizens Financial Group, Inc.Complaint HistoryComplaints9/201510/201512/20151/20162/20163/20164/20165/20167/20168/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Citizens Financial Group, Inc.Problems caused by my funds being low55.6%44.4%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low2.6%46.2%41.1%2.9%3.4%3.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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