Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Account opening, closing, or management New Jersey

I was told about a promotion Citizen 's Bank was offering that you would receive $200.00 if you opened a checking account with them and used their bill paying feature online to pay - bills which had to clear by a certain date. I opened my account in -. In late - I called the customer service line to clarify when the - bill payments had to be made by, the representative was n't sure of the promotion so she instructed me to contact the branch in which I did and was told that the bills had to be paid by - -, 2015. All - of my bill payments were made before that date. I was also told that I would have my bonus by - -. On that date, I did not see my bonus credited to my account, I called customer service again in which they told me that the date for the - bill payments was now - -, and that it was posted on a flyer, which I never received because I heard about the promotion from word of mouth and there was also nothing on my paperwork stating that was the date. If they


effort to understand my situation and see that I should qualify for the bonus based off the information that THEIR employee gave me. I feel like the bank is using this promotion to lure customers in and intentionally finding ways to avoid having to pay out the bonus. It has been a very unpleasant experience and I feel like I was treated as just a number instead of a human. In a time where the economy is struggling it is very disheartening to be told that you will receive something and then not get it after waiting. I still feel that I am owed this bonus but due to the terrible customer service at this institution and dishonest communication on their part I am sure they will continue to find ways to tell me that I did something wrong. I encourage people to not waste their time opening up an account with this institution just to be lied to and given the run around.