Review and analysis of over 811 Checking Account complaints against Santander Bank US
Santander Bank US consumers have reported over 811 official complaints related to Checking account. Out of the 811 consumer complaints against Santander Bank US, 16% were disputed by the consumer (i.e. the consumer was not happy with how Santander Bank US responded to their complaint) and 99% were processed in a timely manner. 17% of consumer complaints against Santander Bank US resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Santander Bank US Bank account or service using a debit or atm card March 30, 2017 - The CFPB has advised me to submit a new grievance with regard to a previous complaint under case # -. In accordance with CFPB guidelines presented to me, the Corporate Complaint Team at Santander Bank has failed to adequately state any appropriate action they have taken to resolve my concerns. Additionally, the response I received from the Corporate Complaint Manager, apparently assigned to resolve my concerns has not provided any legitimate explanation for the ENTIRE amount of funds that were withheld on my checking account. Moreover, after ( 3 ) attempts to directly address the less than ... |
Santander Bank US Bank account or service using a debit or atm card March 26, 2017 - My debit card was lost and somehow someone was able to get my PIN and use the card to make bogus deposits and then shortly after withdraw the funds. I told the bank when I logged in to see my balance and saw this huge overdraft of over $6000.00. I explained that I did n't know the card was gone and that I had nothing to do with what happened. All of the withdrawals took place in Pennsylvania and I live in Virginia and work in -. The bank claimed they did an investigation which I doubt and they expect me to pay back something I never got. I filed a police report with - County 's financi... |
Santander Bank US Bank account or service deposits and withdrawals March 3, 2017 - I have a credit card debt with Santander bank and it is well overdue. They took the money from my checking account to cover some of the debt. The funds are from my Military - pay. They took $900.00 on the - of the month. I was told they can not take money from my government - check.... |
Santander Bank US Bank account or service account opening, closing, or management March 3, 2017 - I applied - times online to Santander Bank for a checking account. The first I applied on -/-/2017, and received an email on -/-/- telling me that I was declined for an account. " We were unable to verify your identity or other personal information at this time. '' I could not find out the problem, but was told I could re-apply. I did so on -/-/2017, and was declined on -/-/2017 by email stating the exact same sentence as the reason. I tried a 3rd time on -/-/2017, and never even received an email from them. I called in on -/-/- and was told I was declined. I have... |
Santander Bank US Bank account or service using a debit or atm card February 27, 2017 - On -/-/2017, I visited a gas station merchant, -, whom I frequent to purchase gas. I always use my debit card w/PIN number to do so. On this occasion, the point of sale did not process, so I decided to try another pump and yet again, the point of sale did not process. I asked the attendant inside if there was a problem with the pump and that person indicated that he was n't aware of such. I then attempted to use another ( 3rd ) pump but again, no luck. I immediately contacted my bank via phone to determine the problem. The bank rep I spoke to advised that the gas merchant had placed FIVE ... |
Santander Bank US Bank account or service account opening, closing, or management February 27, 2017 - Promotion advertised to open new account. Went through all the steps and at then end it checked my identify and asked me to answer questions, and somehow system were not able to identify me. Bank system took me to another page asking me to upload - form of IDs to verify identity, once that completed, I was sent a confirmation that I will hear back from the bank soon. After a month or so, the Bank denied opening my checking account, telling me that they ca n't verify my identity thus they ca n't open my account.... |
Santander Bank US Bank account or service making/receiving payments, sending money February 24, 2017 - I received a check in the mail for about $2000.00 and I deposited it in my account. My bank fulfilled the check 2 days later. I then withdrew a certain amount from that check and deposited it in another account. Another 2 days later, my balance is almost - $1500.00. It turns out that the check was fictitious and I was left to pay back money that was n't even mine.... |
Santander Bank US Bank account or service deposits and withdrawals February 8, 2017 - Hello CFPD. This complaint is related to complaint # -. Santander has charge excessive fees to my - direct deposits. Please review following - U.S. Circuit Court of Appeals ruling. Banks may not use customers ' directly deposited Social Security and SSI benefits to cover overdrafts or pay overdraft fees, the - U.S. Circuit Court of Appeals ruled yesterday. Federal laws giving special protection to Social Security benefits bar what is in essence an unsolicited loan from - to its customers who have their monthly benefit checks deposited automatically into their accounts, the cou... |
Santander Bank US Bank account or service deposits and withdrawals February 7, 2017 - I have a checking account with Santander Bank, and I received a text message on -/-/- alerting me to possible unauthorized transactions on my debit card. I was n't sure if the text was legitimate, but I immediately checked my account and there were - unauthorized transactions. I then called the customer service number in the text message and was connected to the Santander fraud department, who immediately declined - of the - unauthorized transactions. They let me know that the fourth transaction, in the amount of $50.00, was already processing and would post to my account on -... |
Santander Bank US Bank account or service account opening, closing, or management February 6, 2017 - I have been trying to get online statements for the past ten days from my checking account at - Santander. I spoke to a supervisor, -, on -/-/2017 after a 40 minute hold time. - told me that she would have someone get back to me ... After a week of patiently waiting and hearing nothing I called again and waited for 33 minutes but got connected to - who was going to try and connect me with - but she hung-up on me. So I contacted the District Manager by phone and left a message for - - -, To date I have not heard one word from this bank. I would like to start working on... |
Santander Bank US Bank account or service deposits and withdrawals February 4, 2017 - I have a santander bank account -at the time of account opening -I opted for no debit card. Now when i am logged into the account and wanted to transfer money to my account in another bank - it is not letting me do that. It is asking me to enter the debit card # and PIN. As i do n't have that - i can do nothing. When called customer service they are not helping with the reason that i need to provide " debit card # and PIN ''. other option go to the branch ... i live in - AZ and there is no way i can go to their branch for that. another issue - there is no security in their online banking ... |
Santander Bank US Bank account or service problems caused by my funds being low January 24, 2017 - On -/-/2017 I transfered $150.00 from a savings account to a checking account. I did this on line, as I had done many times before. I made this transfer to make sure there was sufficient funds in my checking account to cover expenses. In the past the decrease in funds from one account and the corresponding increase in funds in another account would show immediately. Recently this has not been the case. The reciept I printed shows the action I took occured on -/-/2017 but the transfer date was to be -/-/2017. When I went to the bank to voice my concern they said it was a business day s... |
Santander Bank US Bank account or service problems caused by my funds being low January 18, 2017 - I overdrew my checking account. I had sufficient funds in my money market account to cover the overdraft but the bank chose instead to take the funds from my overdraft protection line of credit and charge me interest. Their excuse to me was that my money market account was n't linked to my checking account. I had been told previously by local bank people that it would automatically come out of my money market account. I believe that this is a fraudulent practice by the bank to make more money at the customer 's expense.... |
Santander Bank US Bank account or service deposits and withdrawals January 10, 2017 - This is a frequent reoccurring problem with the bank I use. Availability of funds. My recent deposit was made on -/-/2017, the deposit posted -/-/2017 the on -/-/2017, - of a - deposit was added to my account. I have been with this bank, formerly Soverign Bank, for fifteen years. In the past two years with holding funds to my account are a monthly event and I get monthly overdraft fees in the - 's range. The visual posting of my account is deceiving as well.The checks that I deposit are not personal checks written to me rather bank checks from my clients all in the USA. I am a c... |
Santander Bank US Bank account or service problems caused by my funds being low January 9, 2017 - - - - - - - -, Ma - - -- To whom it may concern : Around -, -, I went to the branch in revere to opt-out my account to prevent incoming charges without my consent, unfortunately Santander bank, did not obey my request and they kept paying items without my consent. I previously sent a complain to you guys ( CFPB ) in reference to the violation and fraud that this bank is doing with the customers, but you did not take action of whatsoever with the bank. On - - 2016, I called again and I was assisted by a lady name - and I asked her to please ... |
Santander Bank US Bank account or service account opening, closing, or management January 8, 2017 - I opened a santander Simply Right Checking account on - - and used a promo code to get $250.00 if certain requirement are fulfilled such as direct deposit and bill pay. I fulfilled the requirements but did n't get the bonus because my account was closed on - -. According to the bank the account was closed because they did n't receive my signature card. I did send them the signature card and am not sure why they have n't received it. In addition, they did n't not notify me prior to closing my account resulting in some of my bill payments getting reversed costing me in fees.... |
Santander Bank US Bank account or service problems caused by my funds being low January 5, 2017 - Topic! Santander bank - Pa. I had a checking account bal. of $1600.00 on -/-/17 a check came in $39.00 for payment from my account on -/-/17 That same morning - I made a cash deposit of $800.00 and check deposit of $350.00 ... My account was charged a $35.00 overdraft fee ..Santander bank has been doing this and charging these fees on a regular basis..at times the bank fee is correct in the overdraft charge ... but at this point with a cash deposit to cover the fee that same morning seems excessive and fraud to me ... Sincerely, - - -... |
Santander Bank US Bank account or service making/receiving payments, sending money December 27, 2016 - I set a bill payment to my - bank credit card account from Santander Bank on line banking, but - bank did not receive the payment. I call Santander bank, the Rep. said they mail out the payment on time, this is post office problem. But he said you can mail the -credit card statement to our bank and attention Case management, we will refund the late fee city bank charge you. I did mail the copy of credit card statement to the Santander bank address he gave to me on - -. After one month, I called again, another Rep. said the address is wrong and they do not accept, you must fax ov... |
Santander Bank US Bank account or service account opening, closing, or management December 25, 2016 - We were notified through a general notice sent by postal mail from Santander Bank that starting in -, we would be charged a $3.00 paper statement fee starting - -, 2017. This fee will be charged on the first business day following the statement period date. To avoid this fee, we will need to turn off paper statements through Online Banking and to do so individually for each account. The letter acknowledges that the change is easier for some than others and that this is being done for environmental reasons. We have contacted bank representatives at local branches and by phone several... |
Santander Bank US Bank account or service account opening, closing, or management December 17, 2016 - My checking account at Santander Bank was closed without any notice. I went to the branch and the woman told me that they can not reopen the account, and my direct deposit will be sent back to my employer. The employer receives nothing so I call back and they tell me that they have instead took my deposit for an outstanding balance of 55 days. I review my contract and there is no mention of this. The representative acknowledged they have n't sent any notice since -. They simply waited for the next direct deposit and closed the account so I can no longer access the funds. It is a week before... |
Santander Bank US Bank account or service making/receiving payments, sending money December 15, 2016 - Overnight on -/-/16, my Santander checking account received multiple " hits '' from an unknown source in - -, -. Most were duplicate, repetitive charges which now total more than $3000.00 on my account. As of this morning, my account is overdrawn - $1400.00 and growing. I contacted the bank at - this morning to advise them of the fraudulent charges, and my ATM was cancelled. I was then told that the money would stay OUT of my available funds, leaving me overdrawn and without money, until such a time as the vendor requested payment and they " post '' to my account. I 'm su... |
Santander Bank US Bank account or service using a debit or atm card November 30, 2016 - I noticed my business debit card did n't work on or about -/-/2016. I had several - dollars available or so I thought. I informed the bank on -/-/2016 of approximately $9200.00 of fraudulent purchases that I did n't make between the dates of -/-/2016 and -/-/2016 per my statement dates. The bank is consistently denying my fraud claim due to questionable items outside the 60 day period. Please read my detailed statement and other documents attached. My account is overdrawn by almost $2000.00 and I 'm getting threatening letters that indicate my checking account fo... |
Santander Bank US Bank account or service problems caused by my funds being low November 19, 2016 - Charged overdraft fee more than 50 times even though I signed to be opt out. They still cant fix the problem.... |
Santander Bank US Bank account or service deposits and withdrawals November 17, 2016 - On -/-/16, Santander Bank left a message on my voice mail alerting me that fraudulent activity had occurred within my online banking checking acct. I called the number they told me to call, however, they told me they could n't give me any info & that I 'd need to go into the branch office. On -/-/16, I went into the - - - -, MA branch office. I was there 2 1/2 hours while - -, the bank rep, called the fraud unit. I was informed $990.00 was externally transferred out of my online checking acct. Finally, someone at the tel. fraud unit line took my claim ( while st... |
Santander Bank US Bank account or service account opening, closing, or management November 15, 2016 - I have had an extra20 account with Santander Bank for over a year, which provides its clients with $20.00 each month that they satisfy two requirements : 1. Received a direct deposit of $1500.00 2. Make 2 bill pays Since -/-/2015, I have received the $20.00 bonus for satisfying these requirements each and every month. During this time, I have not changed anything, and now since the billing period beginning in -, they have refused to honor the promotion. Instead, I was charged a $ - monthly fee, which I was able to get refunded after escalating to a supervisor. Once again, neither... |
Santander Bank US Bank account or service deposits and withdrawals November 5, 2016 - Hello everybody and thank you for your help. On or about - - I attempted to deposit $1900.00 to my Santander Bank account via ATM at - - branch of Santander, -, MA ( I used ATM that is furthest from the entrance ). ATM took the money but did not deposit any amount on my account, neither it gave it back to me, neither ATM provided receipt. At the spot I contacted customer service of the bank and representative assured me : that I can leave that location, money will go nowhere, they will deposit provisional credit while they are conducting an investigation. Reference number for... |
Santander Bank US Bank account or service account opening, closing, or management October 31, 2016 - See attached copy of letter to Santander Bank CEO & President - - - -. Below is an excerpt of the letter : - - -, 2016 Sent by Fax # - and First Class Mail - - - - CEO and President Santander Bank, N. A. - - -, - -, MA - Dear - - : Re : Checking Account Number - Earlier this year, I was solicited by Santander Bank, N.A. to open a checking account with $150.00 Bonus. On - -, 2016, I opened the account with - - - at the -, PA - Branch of Santander Bank. By deception, - - failed to offer or order an ATM/D... |
Santander Bank US Bank account or service account opening, closing, or management October 31, 2016 - See attached copy of letter to Santander Bank CEO & President - - - -. Below is an excerpt of the letter : - - -, 2016 Sent by Fax # - and First Class Mail - - - - CEO and President Santander Bank, N. A. - - -, - - -, MA - Dear - - : Re : Checking Account Number - Earlier this year, I was solicited by Santander Bank, N.A. to open a checking account with $150.00 Bonus. On - -, 2016, I opened the account with - - - at the -, PA - Branch of Santander Bank. By deception, - - failed to offer or order an ... |
Santander Bank US Bank account or service account opening, closing, or management October 13, 2016 - I closed my checking account with Santander bank USA. I had automated bill pay associated with that account. After couple of months, Santander bank sent the checks to payees where I had set up automated payments from my closed account. Those checks are bounced and vendors charged for bounced checks. When I called Santander bank, bank said this automated bill pay is outsourceed to - and it is not Santander bank 's responsibility and Santander bank ca n't stop sending check even if the account is closed. When I called -, - said they ca n't do anything because information comes from Sant... |
Santander Bank US Bank account or service using a debit or atm card October 12, 2016 - My name is - -, im filing a complaint against santander bank. Santander bank is the bank i had my checking account with, and used the check card to pay bills sometimes, for convenience. Not realizing that santander would allow anyone who accessed my card number, any amount of money out of my account, any time they wanted it, simply because they had the card number. That was actually told to me by an employee of the bank, that i spoke with on the phone. I paid a merchant over the phone, while sick, in the hospital one time, and thats how this began. At that time, i believe it was -/-/-... |
Santander Bank US Bank account or service problems caused by my funds being low October 7, 2016 - I messed up a payment and needed to use my overdraft protection for my Santander checking account. I was on vacation at the time, and as soon as I returned went to Santander Bank and paid it off. Since it was a Santander bank and - accounts were Santander. I paid it off in full. i then noticed on line that there was a balance on the credit line. I called the - # and got nowhere in resolving this. I then went to the branch where i made the payment. They told me that the balance was interest that accrued because it took two days to clear. I find that totally unacceptable, since I took mone... |
Santander Bank US Bank account or service account opening, closing, or management October 2, 2016 - I closed my checking account, savings account, debit card and online banking with Santander Bank in - 2016. In - 2016 they sent a bill payment through my closed account to another bank. The other bank charged me $15.00 NSF fee due to returned check. I called Santander bank to find out why they sent a bill through a closed account, their response was that my bill payment service was n't closed. They said I had to request it to be closed separately. I said it makes no sense, if I closed all my accounts and online banking, why would bill pay remain open. After speaking a supervisor name -... |
Santander Bank US Bank account or service using a debit or atm card September 29, 2016 - I previously submitted a complaint ( case # - ) regarding my fraudulently over-drawn checking account at Santander Bank, NA. The bank has resolved the fraud issue and reversed the charges and fees. However, during the process I noticed what might be a Regulation E issue. I submitted my fraud claim to Santander on -/-/2016. The bank reversed the charges and credited me for the charges and fees on -/-/2016. In the meantime, I received - ( - ) automated phone calls from Santander informing me that my account was overdrawn and that I needed to immediately deposit money to avoi... |
Santander Bank US Bank account or service deposits and withdrawals September 22, 2016 - due to the Bank checking on fraud ( which I understand ) they denied a transaction at a local ATM due to me being out of state. ( again which I understand ) I called the bank and although in a public place require me to give my social to access the account. I asked if there is any other way and they refused to help me. I then requested a manager and they repeatedly put me on hold and then the same person gets on the phone and even though I explained to her earlier that I am - miles from a branch she says they will not help me and I need to go to the Branch. After asking for the manager agai... |
Santander Bank US Bank account or service account opening, closing, or management September 21, 2016 - On my most recent account statement, Santander charged me a $3.00 " paper statement fee. '' I had not been notified that I would be charged for receiving my checking account statements via - Mail. Not only was the fee a surprise, but it is also unjustified because the price of printing and postage does not add up to $3.00. Nevertheless, I complied with Santander 's desire and signed up for online statements. Then I asked Santander to reverse the $3.00 fee in light of lack of notice. To date, Santander has not reversed the fee.... |
Santander Bank US Bank account or service deposits and withdrawals September 14, 2016 - Upon having my debit card rejected when attempting to purchase a coffee, I checked my account statement online which read $ -. A check had been deducted from my account for $40000.00. I suspected check fraud, called Santander and was instructed to proceed to a branch. While at the branch, the tellers and I deduced that an ATM error misread my check for $40.00 and, unfortunately, nothing could be done. I demanded that this be resolved as soon as possible as I needed gas to return home but was told that the check had to be cleared before any action could be taken. This could take up to 2... |
Santander Bank US Bank account or service using a debit or atm card September 12, 2016 - I went to a bank ATM of - in -, -, location - - -, -, -, Terminal ID - on Friday -/-/2016 and made an $800.00 cash deposit. The ATM gave me a message that the deposit failed and the transaction was cancelled and did not give me back my cash deposit or a receipt that it took my money. My account was not credited either. I spoke to the bank teller - who called her supervisor immediately. They advised me to contact the phone number on the back of my card which I did. I spoke to - at Santander Bank who gave me a case # - and advised me that I would have ... |
Santander Bank US Bank account or service account opening, closing, or management September 12, 2016 - When I opened my accounts at Santander late last year, the manager of the - branch told several lies during the process. - key ones were 1 ) that I had to open - accounts - that was the current offering and 2 ) that he could give me the same overdraft credit that I had at my previous bank. He said very clearly that that was already approved. Several months later, I 'm not working and not making direct deposits. As a result, I 'm overdrawn and have been receiving phone calls from the bank, and am paying maintenance fees on - accounts. While the current manager has been sympathetic,... |
Santander Bank US Bank account or service deposits and withdrawals September 7, 2016 - On - - 2016 my checking account with Santander Bank had a - cent deposit from -. A few days later, - withdrew $38.00 from my account using a fraudulent draft check. I went to the bank and filed a complaint and signed an affadavit. After repeated calls to customer service I was told to go back to the bank and file an adjustment claim, which I did. Now it is - and I still have not had the money put back in my account.... |
Santander Bank US Bank account or service account opening, closing, or management August 29, 2016 - open a simply checking account in - 2016 due to the promotional - bonus have not received of this date called customer service was told did not received it because my son has me on his account what does have to do with the fresh account under my name that i open in - have to do with the promotion very dissatisfied if the person at the branch would have told me that because my son put me in case of a emergency on his account i would have never open - at this point i am looking into other company to do business with... |
Santander Bank US Bank account or service deposits and withdrawals August 25, 2016 - My ATM card was lost or stolen. As a result of that, someone was able to deposit a number of fraudulent checks to the account bearing the name of - with a claim number, my name, old address ( I no longer live at that address ) and a amount ranging from $300.00 to approximately $400.00. There are a lot of them all done on - -. Then money was withdrawn the following day which resulted in an overdraft of $6000.00. The $25.00 I had opened the savings account with was gone as well. The name of the bank is Santander Bank. I called them when I logged into my account yesterday to chec... |
Santander Bank US Bank account or service account opening, closing, or management August 22, 2016 - I was misled by Santander Bank about the extra 20 checking account. I would n't have opened the checking account and moved all of my banking if I knew that the promotion was temporary.... |
Santander Bank US Bank account or service deposits and withdrawals August 16, 2016 - I got a job offer and was sent a check to deposit so i could buy a laptop computer and home office supplies. I deposited the bank check drawn on The - Bank for the amount of $3900.00 on Thursday -/-/16 into my Santander Bank Account. I was instructed, by my new employer, to withdraw the money as soon as the funds cleared and deposit that money in a - - - account. My employer supplied me with the account number. On Sat -/-/16, I checked with my bank and the funds were cleared and in my account. I withdrew $3900.00 as directed. ( I was instructed to leave $50.00 in ... |
Santander Bank US Bank account or service account opening, closing, or management August 12, 2016 - Santander Bank charged me $3.00 paper statement fee even though I chose paperless statement during account opening. Apparently they removed my email address on file and since they do n't have - they opted for paper statement without telling me.... |
Santander Bank US Bank account or service account opening, closing, or management August 10, 2016 - Santander Bank advertised its - accounts by saying that customers could earn an extra $20.00 per month " for as long as you own the account ''. This was obviously meant to imply that this was not a temporary promotion. However, about 2 years later, they closed all of the - - accounts and transferred the balances into - of their other products. Their advertising was intentionally deceptive. In addition, after closing my accounts in late -, I realized that they had never credited my account for the last $20.00 that I was due for the month of -. They admitted their mistake b... |
Santander Bank US Bank account or service account opening, closing, or management August 5, 2016 - I opened a Santander banking account in - of 2016. At the time of opening there was a $150.00 incentive to open the account. Since that time, I have called Santander 2 times to determine when the - will be credited. - call I was told there is a 3 month wait to get the credit so I would get it in -. 2nd time I called I was told -. I just called today - and was told I am not eligible to receive the incentive. I wish to log a complaint about Santander 's deceptive business practices.... |
Santander Bank US Bank account or service account opening, closing, or management August 4, 2016 - Santander Bank began to offer an account called extra20 Checking in - -. Santander Bank heavily advertised this product as " not a promotion '' and made implicit and explicit guarantees that if you opened an account, you would have it forever. I was one of many people who chose to switch to Santander because of these promises - it is not an easy task to switch bank accounts, but the bonus made it worth the switch, despite being an otherwise inferior bank. In - -, Santander decided that they were no longer going to offer this product, which is completely in their right. In - -... |
Santander Bank US Bank account or service account opening, closing, or management August 4, 2016 - I opened an Extra20 account with Santander -/-/-, soon after they started promoting it -/-/-. I diligently met the requirements for approximately two years, earning $ - monthly bonuses. However, the account type was discontinued and they switched me to another account type without ongoing bonuses. Original marketing materials contained the bonus amounts going up to five years. I believe the bank never intended to continue this type of account. They used it to attract new customers, giving a false sense of security with marketing materials showing five years of bonuses. They probab... |
Santander Bank US Bank account or service problems caused by my funds being low July 25, 2016 - I had fraudulent charges on my bank account. I have filed four claims that are being rejected because the employees are not filling out the claims right. I have been harassed up to four times per day including Sundays from the collections department after being promised by two managers to have the calls stopped. I have wasted over 5 hours calling and waiting for them to not help me and to tell me that I owe them $100.00. I am sick of waiting for help, They told me on -/-/2016 that it would be resolved in 90 days. We are at day 91 and I had to fill out ANOTHER claim today.... |
Santander Bank US Bank account or service account opening, closing, or management July 22, 2016 - to whom this may concern I would like to take this opportunity to make you aware that - bank has stole money from - -. they are refusing to refund him the money... |
Santander Bank US Bank account or service problems caused by my funds being low July 21, 2016 - Santander Bank charges a $ 5 monthly fee whenever the " value '' checking account average daily balance for the month drops below $500.00. That 's OK and clearly described in their terms. The problem is that they post the fee on the first day of the new period, the day after they send out the statement for the period for which the fee is levied. This means that their customers checking balance is $5.00 less than the customers expect, and for those customers who live on the edge, might result in hefty overdraft charges. I believe that sticking those unfortunate customers with those onerous ... |
Santander Bank US Bank account or service problems caused by my funds being low July 21, 2016 - I overdrafted my checking account at sovereign bank a few years ago on a small charge. Shortly after I overdrafted I had my wallet stolen. I had overdrafted between - and - dollars and now I am being called by collection agencies looking for - dollars. I went in to my local ( whitman ) santander branch to resolve the problem and they were not willing to wipe the charges. I am a college student and I am struggling to open a bank account because of this ludicrous fee that I can not pay off.... |
Santander Bank US Bank account or service account opening, closing, or management July 20, 2016 - To CFPB, I 'm writing this letter to find out how I can get my money back from a business checking account with Santander in MA. My checking account was closed without reason on - - 2016 and without any notification thru mail, email or telephone prior to that closure. In addition, I tried to called Business Customer department -, who are unable to provide any answers except that the account was closed and that I should visit a branch to find out more info. I did visit the Santander branch on - - - in - MA, where I spoke with the Branch Manager named - -. However, a... |
Santander Bank US Bank account or service problems caused by my funds being low July 18, 2016 - I have - separate accounts with the Santander bank so as not to co-mingle funds for a - property that I own. I recently deposited a check into my personal account. That check was returned for insufficient funds however it was charged to an unrelated account. I 've contacted the bank and explained that I did not want funds comingled however, the bank representative stated that this was " not best practice '' but legally acceptable. By doing this this bank has reduced the balance in this account to a very low level and has put me at risk for insufficient funds in this account only. If th... |
Santander Bank US Bank account or service account opening, closing, or management July 8, 2016 - This has to do with Santander Bank. My wife closed our account on -/-/16 and was given no written documentation or verbal conditions of closing the account. On -/-/16 we received a phone call after - from the - - Santander Branch in -, PA saying that our account was overdrawn due to - transactions, - of which were dated -/-/16 and the - others dated -/-/16. I went immediately the next day on -/-/16 in good faith to pay the $67.00 that I owed them for the - transactions by paypal and asked how these transactions could go through 2 days and... |
Santander Bank US Bank account or service problems caused by my funds being low July 5, 2016 - I accidently forgot to transfer the money I was saving for rent out of my savings and into my checking. For this I was charged an overdraft fee. Today, I see the check is bounced and the fee was refunded. However, now I have another $35.00 for the bounced check even though the representative on the phone told me the check would by deposited again in - business days at which point it will not bounce because I have made the transfer. The bank refuses to reverse the $35.00 fee despite my financial distress because of activity on my account that occurred --months ago. I have been in fina... |
Santander Bank US Bank account or service problems caused by my funds being low July 3, 2016 - I had been saving my rent money in my savings account to set it aside for the first of the month. However, I transferred it back to the checking account too late ( one day late ) and because of that, I was charged a fee. I 'm in serious financial distress right now. After a medical problem, I have accumulated a lot of debt and I had only allocated the last $20.00 that was supposed to be in my account to feeding myself for the next 10+ days. This bank has refused to return the $35.00 despite my circumstances and my account remains negative with no possible way for me to fix it and with more... |
Santander Bank US Bank account or service problems caused by my funds being low June 18, 2016 - Transferring money out of my Santander checking account during a move because of a previous issue ( closing on my mortgage nearly fell through because of them ) I log into the account to see if all the money has been transferred out to close the account only to find out that pending transactions from - and - posted later without my knowledge, as well as $170.00 in overdraft fees, one of them being a " sustained '' overdraft fee which I was unaware my account had even over drafted. Called customer support many times to attempt to have the fees removed. After hours of talking politely wi... |
Santander Bank US Bank account or service account opening, closing, or management June 18, 2016 - On -/-/2016, I went to Santander bank branch located at the following address : - - -, -, MA -, to open a Simply Right Checking account. I chose that branch because I work as a consultant at a company located close by. A gentleman named " - '' helped me with the process, up to a stage when he had to get approval from another department over the phone. I left the branch since we did n't get an answer immediately. He called later that day, saying my application was denied and did not provide any explanation when I asked for the reason. On -/-/2016, I called Santand... |
Santander Bank US Bank account or service account opening, closing, or management June 17, 2016 - This is in regards to my Santander - checking account. This account gives a $10.00 bonus 2 times each month for a total of $20.00 dollars. - bonus ( $10.00 ) is for having a direct deposit of at least $1500.00 each month and the other bonus ( $10.00 ) is for making a total of - bill payments from the Santander website per month. I did not receive my bill pay bonus ( $10.00 ) for - separate months. Those months were - of - and - of -. During - I made the following - bill payments : -. - -, - - $530.00 bill payment to - - Credit C... |