Santander Bank US Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

Santander Bank US Bank account or service department,

Checking account Making/receiving payments, sending money New Jersey

Overnight on -/-/16, my Santander checking account received multiple " hits '' from an unknown source in - -, -. Most were duplicate, repetitive charges which now total more than $3000.00 on my account. As of this morning, my account is overdrawn - $1400.00 and growing. I contacted the bank at - this morning to advise them of the fraudulent charges, and my ATM was cancelled. I was then told that the money would stay OUT of my available funds, leaving me overdrawn and without money, until such a time as the vendor requested payment and they " post '' to my account. I 'm supposed to check my account daily, contact them when these charges " post '', and open a claim to have each charge reversed which can take 7-10 days for a provisional credit. For now, my money remains in some limbo account belonging only to Santander. The vendor does n't have it but has up to 30 days to request payment. I ca n't have it, even though the bank LP advised me that the charges are clearly fraudulent. Even when I see it post, I have to wait to have it reversed and made available. My money - clearly part of international hacking/theft - is being held by Santander and not being made available to me even though this was clearly a theft. I have asked that all charges, pending to - -, be noted as " void '' and all my funds be made available to me, but have been advised that it is not their bank policy. I desperately need intervention to move the needle on this chess match. If the vendor holds these pending charges and does n't post them for days or weeks, I may be without appropriate resolution for weeks. Please provide assistance immediately.

Santander Bank US customer in New Jersey
Dec 15, 2016

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Santander Bank USComplaint HistoryComplaints4/20125/20126/20127/20128/20129/201210/201212/20121/20137/20138/20139/201310/201311/201312/20131/20142/20143/20145/20147/20148/20149/20143/20154/20155/20157/201512/20153/20164/20168/201612/20161/20172/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Santander Bank USMaking/receiving payments, sending money48.3%38.3%8.3%1.7%1.7%1.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money2.6%67.1%18.3%5.3%1.9%3.8%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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