Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Account opening, closing, or management Pennsylvania

See attached copy of letter to Santander Bank CEO & President - - - -. Below is an excerpt of the letter : - - -, 2016 Sent by Fax # - and First Class Mail - - - - CEO and President Santander Bank, N. A. - - -, - - -, MA - Dear - - : Re : Checking Account Number - Earlier this year, I was solicited by Santander Bank, N.A. to open a checking account with $150.00 Bonus. On - -, 2016, I opened the account with - - - at the -, PA - Branch of Santander Bank.


I had to call Santander Customer Service three times before I received an ATM/Debit card and this caused more inconvenience to me. I am told that some Santander Bank employees engage in such deception to increase fees revenues. - - told me that any direct deposit of $500.00 or more from any business entity made within 90 days of the subject checking account will qualify for $150.00 Bonus. On - -, 2016, a business entity - - - -, - made a direct deposit of $500.00 to the above captioned account fully complying with the $150.00 Bonus offer that Santander Bank, N.A. made online to solicit checking account customers. According to the terms and conditions of the $150.00 Bonus offer ( copy attached ), it specifically states : - Direct deposits include deposits made by your employer or a federal or state government agency or retirement benefits administrator and generally payments made by corporations or other organizations. It does not include deposits to your Account that are made by an individual using online banking or an Internet payment provider such as -. The direct deposit of $500.00 was made by a business entity, - - - -, -. It certainly was NOT made by an individual. See attached Bank Statement. The Santander Bank, - PA - Branch Manager - - - was contacted about this matter and he chose to make misrepresentations about qualifying for the $150.00 Bonus. He stated that the direct deposit must be from a payroll company like - or - which is grossly false and that kind of condition was never disclosed when the subject account was opened. Nowhere in the Terms and Conditions shown above ( copy attached ) does it state a requirement for Direct Deposit to be made exclusively by - or -. This same excuse of Direct Deposit has to be made by a payroll company ( - or - ) was repeated by the Santander Bank Customer Service call center Staff. It is evident that the systemic problem of deceptively soliciting new checking account customers with $150.00 bonus is further compounded by Santander Employees being trained to mislead the customers that they are not entitled to the $150.00 bonus unless - or - ( exclusively ) provides the direct deposit of $500.00 or more. See attached copy of email sent by the owner and founder of - - - - to Santander Bank Branch Manager - - - who chose to ignore and refused to respond to several reminders/calls about the lapses. As one of the many customers who was solicited and deceived by Santander Bank, I am writing to you - - as the CEO and President of the bank, to get assurance that $150.00 Bonus owed to me will be credited on the subject account immediately. Despite my repeated requests, this matter has not been corrected. I would greatly appreciate your looking into this matter immediately and straightening it out. If Santander Bank fails to credit $150.00 Bonus to the subject checking account, please close this account immediately and mail the check to my address shown above without any further delays.