Santander Bank US Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Santander Bank US Bank account or service department,

Checking account Account opening, closing, or management Massachusetts

My checking account at Santander Bank was closed without any notice. I went to the branch and the woman told me that they can not reopen the account, and my direct deposit will be sent back to my employer. The employer receives nothing so I call back and they tell me that they have instead took my deposit for an outstanding balance of 55 days. I review my contract and there is no mention of this. The representative acknowledged they have n't sent any notice since -. They simply waited for the next direct deposit and closed the account so I can no longer access the funds. It is a week before the holidays, I have bills due, no food and unable to survive until my next payday.

Santander Bank US customer in Massachusetts
Dec 17, 2016

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed with explanation

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